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Teynham Library

131 London Road, Teynham, Sittingbourne, Kent, ME9 9QJ

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Access Guide

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Getting Here

Getting Help and Assistance

  • Teynham Library please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a team member trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Approach

  • Approach View
    • The surface of the approach is tarmac and concrete tiles.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 100cm.
    • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.
  • Comments View
    • The bollard is located within the alleyway that leads from the staff car park, on the left of the building.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front-right of the building.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Welcome to Teynham Library'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (away from you).
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
  • Comments View
    • The mat after the first set of doors forms a small lip.

Reception

  • Reception View
    • The reception point is located immediately to the left as you enter.
    • The reception point is approximately 3m (3yd 10in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is not sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was not tested at the time of the survey.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is obstructed.
    • There are seats with armrests on both sides.
    • There is not sufficient space for a wheelchair user to use the waiting area.

Library

  • Library Access and Circulation View
    • The library is located straight ahead as you enter.
    • The library is 1m from the main entrance.
    • There is step-free access into the library.
    • The type of flooring in the library is carpet.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are no potential trip hazards within the room.
  • Library Services View
    • This library does not have a regular supply of books in Braille.
    • This library does not have a regular supply of books in large print.
    • This library does not have a regular supply of books in audio format.
    • There is an ordering service.
    • There is step-free access within the library.
    • There are reading/study desks available.
    • The majority of the reading/study desk(s) are 70cm in height.
    • There is a mixture of seating with and without armrests.
    • A member of staff is available to provide assistance.
  • Computer Area View
    • The library does have a computer area.
    • The computer area is located on the left-hand side of the library.
    • There is step-free access to the computer area.
    • The majority of the computer desk(s) are 70cm in height.
    • There is a height adjustable desk in this area.
    • The library does have computers with accessible software.
    • Accessible software includes the Microsoft Ease of Access Suite Software.
    • Auxiliary aids are available for computer users.
    • A large rollerball mouse, large text keyboard, height adjustable table and height adjustable chair is / are available.
    • There is a mixture of seating with and without armrests in the computer area.

Standard Toilet(s)

  • Standard toilet facilities are not available.