You are on Community Centre. Skip to the next section.

Community Centre

• Services/facilities provided include; a Library, church, Citizen Advice Bureaux meeting rooms, café and three halls for various purposes.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Located on Four Elms Road just off the B2026 Station Road with direct links northbound to Marlpit Hill and southbound to Edenbridge and Den Cross.
  • There is ample onsite parking available with an overflow car park available on Station Road.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The nearest bus stop is on Four Elms Road, approximately 404ft from the venue. There are direct bus services to Oxted, Tunbridge Wells and Edenbridge.
  • For more information on GEOPUNK buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Edenbridge Town or Edenbridge (Kent).
  • Edenbridge Town Station and Edenbridge (Kent) Station are approximately 0.5 miles from the Eden Centre. There are direct services to London Bridge, East Croydon and Uckbridge from both stations.
  • For more information on Southern Railway please click here (opens new tab).
  • For more information on National Rail - Edenbridge Town please click here (opens new tab).
• Useful Links View
  • For information on National Rail - Edenbridge (Kent) please follow the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• Staff receive disability awareness/equality training.
• Staff receive deaf awareness training.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille, large print, different languages on request and voice recognition CD on request.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grass area in the car park.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, tri wheel walkers, shower chairs, walking sticks and walking frames.
• To obtain mobility aids please contact a member of staff at the meet and greet reception desk.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.

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• Parking View
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 490cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue facing the car park.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Eden Centre Main Entrance'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Comments View
  • There is similar set of doors to the right of the door surveyed.

You are on Approach (Side Entrance). Skip to the next section.

Approach (Side Entrance)

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the venue leading from Station Road.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Welcome to the Eden Centre'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Meet & Greet Counter). Skip to the next section.

Reception (Meet & Greet Counter)

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• Reception View
  • The reception point is located to the right as you enter from the main entrance.
  • The reception point is approximately 8m (8yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet and vinyl.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.
• Comments View
  • There are two self-service machines available to the right as you enter from the main entrance, opposite the meet and greet counter.
  • The self-service machines are 110cm in height to the touchscreen and 77cm in height to the scanner.
  • Assistance with the self-service machines can be provided if required.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the building.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is high colour contrast between the walls and floor in all corridors/walkways.
  • The lighting levels are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is provided.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a portable loop.
  • The portable hearing loop system can be picked up at the meet and greet counter.
  • The hearing assistance system is available only on request.

You are on Area(s) (Library). Skip to the next section.

Area(s) (Library)

• The facilities/services located ahead as you enter from either entrance include; Library.
• There is step-free access throughout the building.
• The type of flooring in corridors/walkways is carpet and vinyl.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; some desks and photocopier(s).
• The type of flooring in the open plan/communal areas is carpet and vinyl.
• There is high colour contrast between the walls and floor in all areas.
• There are no height adjustable desks in this area.
• There are some desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; sofas, armchairs and chairs with armrests.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the floor/area.
• There is no overhead signage in this area.
• Dementia friendly signage is provided.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a hearing assistance system in the communal areas of the building.
• The system is a portable loop.
• There is a portable loop available for use throughout the building from the meet and greet counter.
  There is a fixed loop at the meet and greet counter.

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• Comments View
  • The library has several computer workstations available.
  • The height of the desks are 76cm.
  • There are height adjustable chairs at the desks, some with armrests and some without.
  • Braille and Large Print Books are available in limited supply and can also be ordered through the meet and greet reception.
  • Speaking books are available in limited number and can also be ordered through the meet and greet reception.

You are on Toilet with Adaptations (Library - Right Transfer). Skip to the next section.

Toilet with Adaptations (Library - Right Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter from the main entrance, opposite the meet and greet reception.
  • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are clinical waste, general domestic waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is high.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Parent and Baby Room (Library). Skip to the next section.

Parent and Baby Room (Library)

• There is a parent and baby room for public use.
• The parent and baby room is located to the left as you enter from the main entrance, opposite the meet and greet counter.
• The parent and baby room is approximately 9m from the main entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Entrance (Cafe). Skip to the next section.

Entrance (Cafe)

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• Entrance View
  • This information is for the entrance located ahead as you enter from the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 88cm.

You are on Eating and Drinking (Cafe). Skip to the next section.

Eating and Drinking (Cafe)

• The following information is for the café.
• The café is located ahead as you enter from the main entrance, just after the meet and greet reception.
• There is step-free access to the café.
• There is a/are double, light manual door(s) to access this area.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (77cm - 109cm) .
• There is not a lowered section of the counter.
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is vinyl.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The nearest table is approximately 4m from the entrance/opening.
• The nearest table is approximately 4m from the till/counter.
• The standard height for tables is 74cm.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There are menu boards/signs available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

You are on Sensory Room (Sensory Room). Skip to the next section.

Sensory Room (Sensory Room)

• The sensory room is located at the far right of the cafe.
• There is step free access into the sensory room.
• The width of the door opening is 84cm.
• The door is easy to open.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• THIS ROOM HAS TO BE BOOKED IN ADVANCE AND THERE IS A CHARGE The sensory room has various lights and sounds available to stimulate the mind and senses. The lights are in various forms and there are many touch pads to play with to vary the lighting and senses. There is vinyl floor with some padded seating towards the rear. There are some textured surfaces towards the rear.

You are on Room(s) (Registrar of Births and Deaths). Skip to the next section.

Room(s) (Registrar of Births and Deaths)

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• Access View
  • The room surveyed was Registrar of Births and Deaths.
  • Registrar of Births and Deaths is located on the right, midway through the cafe.
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) available on request.
  • There is a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Room(s) (Therapy Room). Skip to the next section.

Room(s) (Therapy Room)

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• Access View
  • The room surveyed was Therapy Room.
  • Therapy Room is located on the right midway through the cafe.
  • There are two meeting rooms next to the therapy room that were occupied at time of survey and usually cover births and marriages and things related to the therapy room.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is medium.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) available on request.
  • There is a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet and vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
• Comments View
  • This Room was occupied all day by the midwife and is leased out to them. No permission to enter the room during the survey could be obtained.
  • No photographs therefore could be obtained for this section.

You are on Entrance (Hall 3). Skip to the next section.

Entrance (Hall 3)

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• Entrance View
  • This information is for the entrance located on the far right as you enter from the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 160cm.

You are on Area(s) (Hall 3 - Age Concern and Adult Day Service). Skip to the next section.

Area(s) (Hall 3 - Age Concern and Adult Day Service)

• The facilities/services located to the far right as you enter from the main entrance and on the right as you enter from the side entrance include; Hall 3 - Age Concern and Adult Day Service.
• There is step-free access throughout the building.
• There are not doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is vinyl.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The type of flooring in the open plan/communal areas is vinyl.
• There is high colour contrast between the walls and floor in all areas.
• Seating in this area includes; armchairs, chairs with armrests, sofas and adjustable chairs with armrests.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the floor/area.
• There is no overhead signage in this area.
• Dementia friendly signage is provided.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is a hearing assistance system in the communal areas of the building.
• The system is a portable loop.
• The portable loop is available at the Meet and Greet Reception desk.

You are on Toilet with Adaptations (Hall 3 Accessible Toilet 1 - Left Transfer). Skip to the next section.

Toilet with Adaptations (Hall 3 Accessible Toilet 1 - Left Transfer)

• There is an/are accessible toilet(s) for public use.
• The accessible toilet was out of use at the time of the survey.

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• Location and Access View
  • This accessible toilet is located on the left as you enter Hall 3 from the Hall 3 entrance.
  • This accessible toilet is approximately 3m (3yd 10in) from the hall 3 entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The key is not a radar key.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 220cm (4ft 9in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste bin and sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are clinical waste, pedal bin and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Changing Places (Hall 3 and Library - Left and Right Transfer). Skip to the next section.

Changing Places (Hall 3 and Library - Left and Right Transfer)

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• Location and Access View
  • The facility is located on the left as you enter from the hall 3 entrance or ahead and to the right as you enter from the main entrance, just beyond the meet and greet counter.
  • The facility is approximately 12m (13yd 4in) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do not need a key for the facility.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 100cm.
  • The dimensions of the facility are 300cm x 600cm .
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is high.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 105cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a push button flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is low.
  • There is not an emergency alarm for the toilet.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • A shower chair is available.
  • The seat/chair is not height adjustable.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • The changing places can be accessed via hall 3 or the library.

You are on Toilet with Adaptations (Meeting Room Corridor - Right Transfer). Skip to the next section.

Toilet with Adaptations (Meeting Room Corridor - Right Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the corridor to the left as you enter from the main entrance opposite meeting room C.
  • This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste, female sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is high.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Standard Toilet(s) (Meeting Room Corridor). Skip to the next section.

Standard Toilet(s) (Meeting Room Corridor)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the corridor to the left as you enter from the main entrance opposite room B and C.
  • The shared toilet(s) is/are approximately 16m (17yd 1ft) from the main entrance.
  • There is step-free access into the shared toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal and vertical grab rails on both sides of the seat.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 74cm.
  • There are vertical wall-mounted grab rails on both sides of the lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are moderate to good.
  • There is a/are similar standard toilet(s) available.
• Comments View
  • There is an additional shared toilet the next to the toilet surveyed.

You are on Room(s) (Citizens Advice Bureau Meeting Room D). Skip to the next section.

Room(s) (Citizens Advice Bureau Meeting Room D)

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• Access View
  • The room surveyed was Citizens Advice Bureau Meeting Room D.
  • Citizens Advice Bureau Meeting Room D is located in the corridor to the left as you enter from the main entrance.
  • There are 3 other Citizens Advice Bureau meeting rooms the same A, B, and C.
    .
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) and it is signed.
  • There is a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 76cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Day Room (House Room). Skip to the next section.

Day Room (House Room)

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• Access View
  • House Room is located in the corridor to the left as you enter from the main entrance opposite Meeting Room D.
  • There is wayfinding signage on route to the room(s).
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) available on request.
  • This room has a games area and a lounge area.
  • There is a visual fire alarm beacon in the room(s).
  • The clear floor space beneath tables in the room(s) ranges between 76cm and 94cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • The type of flooring in the room(s) is carpet and vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
  • This room is used often as a youth club and also as a quiet area for staff.

You are on Room(s) (1-2-1 Room). Skip to the next section.

Room(s) (1-2-1 Room)

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• Access View
  • The room surveyed was 1-2-1 Room.
  • 1-2-1 Room is located in the House Room, to the far right.
  • There is a recording studio room at the far right as you enter the House Room that was occupied at time of survey and couldn't be surveyed.
  • There is wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) available on request.
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
  • This room was being redecorated at time of the survey.

You are on Day Room (Hall 2). Skip to the next section.

Day Room (Hall 2)

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• Access View
  • Hall 2 is located in the corridor to the left as you enter from the main entrance, just before hall 1.
  • There is wayfinding signage on route to the room(s).
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) available on request.
  • There is a visual fire alarm beacon in the room(s).
  • The clear floor space beneath tables in the room(s) is 76cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
  • The hall is used for various events and groups.

You are on Day Room (Hall 1). Skip to the next section.

Day Room (Hall 1)

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• Access View
  • Hall 1 is located at the rear of the corridor to the left as you enter from the main entrance, between Hall 2 and Eden Church.
  • There is wayfinding signage on route to the room(s).
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is a hearing assistance system for the room(s) available on request.
  • There is a visual fire alarm beacon in the room(s).
  • The clear floor space beneath tables in the room(s) is 76cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Area(s) (Eden Church). Skip to the next section.

Area(s) (Eden Church)

• The facilities/services located at the far end of the corridor, to the left as you enter from the main entrance next to Hall 1 include; Eden Church.
• There is step-free access throughout the building.
• There are doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• The main walkway(s)/aisle(s) in the open plan office(s) are wide enough for wheelchair users to pass.
• The following facilities in this area may not be accessible or usable for wheelchair users; meeting pods.
• The type of flooring in the open plan/communal areas is carpet.
• There is high colour contrast between the walls and floor in the majority of areas.
• Seating in this area includes; chairs with armrests and chairs with no armrests.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the floor/area.
• There is no overhead signage in this area.
• Dementia friendly signage is not provided.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• Music is played during services only.
• There is a hearing assistance system in the communal areas of the building.
• The system is a portable loop.
• The portable loop is available from the meet and greet reception counter in the library.
• The hearing assistance system is available only on request.

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• Refreshment Area(s) View
  • There are no communal refreshment areas.
• Comments View
  • The height of the lectern for speeches is 100cm.