You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Youth Hub is located at the southern end of Tonbridge town centre.
    The entrance is off the car park, which has vehicle and pedestrian entrances on Danvers Road and a pedestrian only entrance on Avebury Avenue.
  • The Youth Hub shares a car park with Tonbridge Library, Adult Education and the University of Kent buildings.
    The car park is for staff and Blue Badge holders only.
    The vehicle entrance is off Danvers Road.
    There are on-street Blue Badge parking bays and standard pay-and-display bays in Avebury Avenue.
    There are car parks nearby at Tonbridge Station and for the shopping area near Sainsbury's.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There is a bus stop on Barden Road, at the train station, served by route 211.
    There are also bus stops on the High Street which are served by over 30 routes.
  • For more information on bus routes and timetables in the area please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Tonbridge.
  • Tonbridge Station is on Barden Road, about 120m south of the Youth Hub via Barden Road and Danvers Road.
    The station is served by Southern and South Eastern rail services between London Charing Cross and Strood, Hastings, Ramsgate and Tunbridge Wells.
    There is step-free access by lift to all platforms at this station.
    Staff are available to assist at all times with manual boarding ramps between the platform and the train.
  • For more information on access and facilities at Tonbridge Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located in the car park.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking (Staff and Blue Badge Car Park). Skip to the next section.

Parking (Staff and Blue Badge Car Park)

• The venue does not have its own parking facilities.
• The venue shares another venues parking facilities.

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• Parking View
  • The car park is located off Danvers Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 420cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is not clearly signposted.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • The car park is shared with the Library, Adult Education and University of Kent buildings.
  • It is for Blue Badge holders and staff permit holders only.
  • Each service has designated staff parking bays within the car park.

You are on Children's Centre. Skip to the next section.

Children's Centre

• Services / facilities within the grounds include Tonbridge Library, which is located in a separate building on the site and shares the staff/Blue Badge car park.
• For the Tonbridge Library Access Guide please click here (new tab).

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• Comments View
  • The Youth Hub is in two sections: the right hand part, accessed from the staff/training entrance, is the staff base and also includes rooms for training and counselling sessions or similar meetings.
  • The left hand end of the building houses the main hall and the social room with café area.
  • These areas are used by youth groups for older children and young people.
  • They are also used for children's centre activities for younger children.

You are on Approach (Youth Hub Entrances). Skip to the next section.

Approach (Youth Hub Entrances)

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• Approach View
  • The surface of the approach is tarmac.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • There is a level landing at the top of the ramp/slope.

You are on Outside Access (Staff/Training Entrance). Skip to the next section.

Outside Access (Staff/Training Entrance)

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• Entrance View
  • This information is for the entrance located from the yard at the rear of the building, off the car park.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 130cm (4ft 3in).
  • A key fob is required for access at this entrance.
  • The height of the key fob reader is 113cm.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 82cm.

You are on Reception (Signing In Table). Skip to the next section.

Reception (Signing In Table)

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• Reception View
  • The reception point is located to the right from the main entrance.
  • The reception point is approximately 3m (3yd 10in) from the staff/training entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the reception point.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.
• Comments View
  • Visitors to the building would be greeted by a member of staff.

You are on Getting Around (Staff/Training Area). Skip to the next section.

Getting Around (Staff/Training Area)

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• Access View
  • There is not step-free access throughout the building.
  • There is/are 2 unmarked step(s), with handrails on both sides, for access to the youth area from the staff area.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • These steps have uneven riser heights of 20cm/21cm.
    There are vertical grabrails on the door frame on each side of the steps.
    This route is used by staff only.
    The hall and other youth facilities have direct entrances.
    The steps in level change 1 can be seen in photographs 4 and 5.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is not consistent throughout the building.
  • Dementia friendly signage is not provided.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A meeting room could be made available if required.
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Room(s) (C4 Training Room). Skip to the next section.

Room(s) (C4 Training Room)

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• Access View
  • The room surveyed was C4 Training Room.
  • C4 Training Room is located to the right from the staff/training entrance.
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are not between 75cm and 120cm (4ft) from floor level.
  • There is not a hearing assistance system for the room(s).
  • This room has a whiteboard.
  • There is a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 69cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Room(s) (Meeting/Counselling Room). Skip to the next section.

Room(s) (Meeting/Counselling Room)

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• Access View
  • The room surveyed was the meeting/counselling room.
  • The meeting/counselling room is located to the right from the staff/training entrance.
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • Light switches are not between 75cm and 120cm (4ft) from floor level.
  • There is not a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 68cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There are some chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is wood.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Toilet with Adaptations (Staff/Training Area - Right Transfer). Skip to the next section.

Toilet with Adaptations (Staff/Training Area - Right Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left from the staff/training entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the staff/training entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 209cm x 225cm (6ft 10in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 135cm (4ft 5in).
  • The transfer space is obstructed by low level pipe boxing and a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 67cm.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Standard Toilet(s) (Staff/Training Area). Skip to the next section.

Standard Toilet(s) (Staff/Training Area)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the left from the staff/training entrance .
  • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the staff/training entrance.
  • There is step-free access into the shared toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is twist/turn.
  • There is a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are moderate to good.
  • There is a/are similar standard toilet(s) available.
• Comments View
  • There are two similar toilets next to each other.

You are on Outside Access (Hall (C2) Direct Entrance). Skip to the next section.

Outside Access (Hall (C2) Direct Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the staff/training entrance .
  • The entrance area/door is not clearly signed.
  • This entrance sign says 'H ll'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 116cm (3ft 10in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 88cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • This entrance opens directly into the hall (Room C2).
  • It is opened when required for wider access, including for wheelchair users and double buggies.

You are on Room(s) (C2 Hall). Skip to the next section.

Room(s) (C2 Hall)

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• Access View
  • The room surveyed was the hall.
  • The hall is located at the left hand end of the building. There is direct access from the hall entrance or it can be reached through the Youth Hub Café area.
  • There is not wayfinding signage on route to the room(s).
  • There is written signage for the room, in upper and lower case lettering, but it is not clearly visible.
• Room Details View
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is carpet and wood.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
• Comments View
  • Furniture in the room is set out as required.
  • The room has large mirrors along one long wall.

You are on Outside Access (Youth Centre Café Entrance). Skip to the next section.

Outside Access (Youth Centre Café Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the staff/training and hall entrances.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 115cm (3ft 9in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 63cm.
• Step(s) View
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.

You are on Area(s) (Youth Centre). Skip to the next section.

Area(s) (Youth Centre)

• The facilities/services located in the youth centre include; a social area with kitchen and refreshment counter, computer area, gaming area and access to the hall.
• There is step-free access throughout the area.
• There are doors in lobby areas/corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• The following facilities in this area may not be accessible or usable for wheelchair users; work surfaces, refreshment counters and some of the refreshment area seating.
• The type of flooring in the open plan/communal areas is carpet.
• There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is high colour contrast between the walls and floor in all areas.
• There are no height adjustable desks in this area.
• There are desks which are potentially accessible for wheelchair users in this area.
• Seating in this area includes; chairs with wheels but no armrests.
• Wayfinding signage is not provided.
• None of the doors in this area have Braille signage.
• None of the doors in this area have tactile signage.
• There is not background music in this area.
• There is not a hearing assistance system in the communal areas of the building.

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• Refreshment Area(s) View
  • There is a communal refreshment area.
  • At the far end of the youth centre room, to the right from the access door from the hall.
  • There is a clear unobstructed route to the refreshment area.
  • There is not a dual height refreshment counter.
  • The height of the counter(s) is/are 91cm.
  • There is not a knee recess under a work surface.
  • There is a sink at refreshment areas.
  • The height of the sink is 91cm.
  • The wash basin tap type is twist/turn.
  • There is a mixer tap.
• Breakout Area(s) View
  • There is a clear unobstructed route to the breakout area(s).
  • There is room for a wheelchair user within the breakout space(s).
  • The following types of seating can be found in breakout space(s); armchairs, sofas and chairs without armrests.
  • The clear floor space beneath tables in the breakout space(s) ranges between 68cm and 70cm.
  • There is a TV with subtitles in the breakout area.
  • Vending machines are not available.
• Comments View
  • There is a lift-up flap at the entrance to the kitchen area which serves as a lower level counter.
  • This had been removed and was awaiting replacement at the time of our visit (January 2020).

You are on Toilet with Adaptations (Youth Centre - Left Transfer). Skip to the next section.

Toilet with Adaptations (Youth Centre - Left Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located from the lobby off the hall.
  • This accessible toilet is approximately 20m (21yd 2ft) from the hall entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 101cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a mobile baby change unit.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 112cm (3ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is high.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 85cm (2ft 9in).
• Comments View
  • The baby change facility is a mobile unit which could be moved out into the lobby or the hall if required.

You are on Standard Toilet(s) (Youth Centre). Skip to the next section.

Standard Toilet(s) (Youth Centre)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located from the lobby off the hall.
  • The shared toilet(s) is/are approximately 20m (21yd 2ft) from the hall entrance.
  • There is step-free access into the shared toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is lever twist.
  • There is a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are moderate to good.
  • There is a/are similar standard toilet(s) available.
• Comments View
  • There are two toilet cubicles in this location.
  • The right hand one has an outward opening door.