You are on Getting Here. Skip to the next section.

Getting Here

• On M25 follow signs for Dover/M20/Channel Tunnel/ M23. Continue on A21. The building is located on Grove Hill Road (the B2023).
• There is on-site parking rear of the building for service users.
• There is a bus stop within 150 metres of the venue.
• The nearest bus stop is on Mount Pleasant Road.
• For more information on Arriva Bus services please click here (opens new tab).
• The nearest Railway Station is Tunbridge Wells.
• South Eastern Railway trains to Tunbridge Wells depart from London Bridge.
• For more information on South Eastern Railway please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located at the rear of the building.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is not a/are not Blue Badge parking bay(s) available.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are uneven surfaces.
• The entrance is not clearly visible from the car park.
• The route from the car park to the entrance is not clearly signposted.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Approach (From the Car Park to the Entrance). Skip to the next section.

Approach (From the Car Park to the Entrance)

• The surface of the approach is tarmac and block paving.
• The approach surface is uneven in places.
• There is a ramp/slope on the approach.
• The ramp/slope is permanent, has a slight gradient and has no handrails.
• The width of the ramp/slope is 120cm (3ft 11in).

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• Comments View
  • There are 2 gates that lead to the front entrance from the rear car park.
  • The first gate is 100cm wide.
  • The second gate is 92cm wide.
  • Both gates open towards you (pull).

You are on Approach (from Grove Hill Road). Skip to the next section.

Approach (from Grove Hill Road)

• The surface of the approach is tarmac.
• The approach surface is uneven in places.
• There is a ramp/slope on the approach.
• The ramp/slope is permanent, has a slight gradient.

You are on Entrance (Grove Hill Road). Skip to the next section.

Entrance (Grove Hill Road)

• This information is for the entrance located at the right hand side of the building.
• The entrance area/door is clearly signed.
• This entrance sign says 'Tunbridge Wells Youth Club'.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• There is a bell/buzzer.
• The height of the bell/buzzer is 150cm (4ft 11in).
• There is an intercom.
• The height of the intercom is 155cm (5ft 1in).
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 81cm.
• The ramp/slope is located in front of the entrance door.
• The gradient of the ramp/slope is slight.

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• Comments View
  • There is an initial gate leading onto the grounds on Grove Hill Road. This gate is 90cm wide and opens away from you.

You are on Reception. Skip to the next section.

Reception

• The reception point is located inside the entrance on Grove Hill Road.
• The reception point is approximately 3m (3yd 10in) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are good.
• The height of the reception counter is low (76cm or lower).
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is not staffed.
• There is not a bell to attract attention.
• There is not a hearing assistance system at the reception point.
• The type of flooring in the reception area is carpet.
• There is a waiting area close to the reception point.
• Access to the waiting area is obstructed.
• There is bench seating only.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the ground floor.
• There are doors in corridors/walkways which have to be opened manually.
• There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
• The type of flooring in corridors/walkways is carpet.
• There is high visual contrast between the walls and floor in the majority of corridors/walkways.
• There are no seats/chairs at regular intervals.
• The lighting levels are varied.
• There is a play/activity area located at the rear of the building.
• Access to other floors/levels is via stairs.
• Wayfinding signage is not provided.
• There is not a hearing assistance system in the public areas of the building.

You are on Activity Room (Multi-Use and Meeting Room). Skip to the next section.

Activity Room (Multi-Use and Meeting Room)

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• Access View
  • Multi-Use Room is located at the rear of the building, on the ground floor.
  • There is not wayfinding signage on the route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a medium colour contrast between the external door and wall.
  • There is a medium colour contrast between the internal door and wall.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • The activity is staffed for the duration.
  • There is not a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Entrance (to Outdoor Facilities). Skip to the next section.

Entrance (to Outdoor Facilities)

• This information is for the entrance located at the rear of the building.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a door release button located at 105cm.

You are on Outdoor Facilities. Skip to the next section.

Outdoor Facilities

• The routes to the outdoor facilities for the students are not at least 150cm wide.
• Routes to the outdoor facilities are even and well maintained.
• The outdoor facilities can be accessed via the car park or activities room entrance.
• Surfaces for the facilities include: grass.
• There are fenced areas.
• The entrance to the fenced area is over 100cm wide.
• The gate is easy to open and has a high visual contrast with the fence.
• There is bench seating and a picnic table available.

You are on Lounge. Skip to the next section.

Lounge

• Lounge is located to the left as you enter the building.
• Signage for the room is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door is easy to open.
  • The width of the door opening is 82cm.
  • Facilities/features in the lounge/living areas include; sofas and coffee tables.
  • The surface height of the lowest table is 46cm.
  • The surface height of the highest table is 76cm.
  • The flooring in the lounge/living area is soft flooring.
  • There is a high colour contrast between the floor and walls in the lounge/living areas.
  • The lighting levels in the lounge/living areas are moderate to good.
  • There is a breakfast bar to the kitchen with a height of 94cm and high stools.

You are on Kitchen. Skip to the next section.

Kitchen

• Signage for the room is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The width of the door opening is 77cm.
  • The door is permanently held open.
  • There is not ample room for a wheelchair user to manoeuvre within the kitchen (150cm x 150cm).
  • The minimum width in the kitchen is 100cm.
  • Facilities/features in the kitchen areas include; sinks, fridges, ovens, hobs, dishwashers, microwaves and kettles.
  • The area has a non-slip floor.
  • There is a medium colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are moderate to good.
  • The worktops/counters are at a height of 94cm.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The sink tap types are lever.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the right after reception.
• The stairs are approximately 8m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• The floors which are accessible by stairs are G,1.
• There are 13 steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are low to moderate.

You are on Room(s) (Meeting Room First Floor). Skip to the next section.

Room(s) (Meeting Room First Floor)

• The room surveyed was The Meeting Room.
• The Meeting Room is located on the first floor.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, but it is not clearly visible.
• The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a low colour contrast between the external door and wall.
• There is a low colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 73cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located ahead as you enter through reception area.
  • This accessible toilet is approximately 12m (13yd 4in) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 140cm x 220cm (4ft 7in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm (3ft 2in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 74cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 132cm (4ft 4in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a low colour contrast between the internal door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located beyond the reception area.
• The shared toilet(s) is/are approximately 13m (14yd 8in) from the front entrance.
• There is step-free access to the shared toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin.
• The wash basin(s) tap type is twist/turn.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are moderate to good.