Access Guide
Getting Here
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By Road
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- The nearest motorway to West Malling is the M20. From the junction coming westward on the M20 you need to head off at the A228 exit. At the roundabout take the first exit onto Castle Way. Follow the road to the A20, take the slip road onto the A20 London. At the Town Hill roundabout take the first exit onto Town Hill. Follow Town Hill which turns into High Street, then the library will be on your right.
- There is very limited parking next to the library. On-street standard parking is limited to 1 hour. There is no Blue Badge parking outside the library.
- For more information on M20 westbound route to West Malling Library please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the venue.
- The nearest bus stop is on the High Street, approximately 492ft from the library.
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By Train
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- The nearest Railway Station is West Malling.
- West Malling Station is approximately 0.5 mile (11 minute walk) from the library.
There are bus stops outside the station. - For more information on West Malling Station please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 93cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception
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Reception
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- The reception point is located at the front of the library.
- The reception point is approximately 3m (3yd 10in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 72cm.
- There is not sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system at the reception point.
- The hearing assistance system is not signed.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
- The type of flooring in the reception area is carpet.
Library
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Library Access and Circulation
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- The library is located immediately past the main entrance.
- The library is 1m from the main entrance.
- There is step-free access into the library.
- The type of flooring in the library is carpet.
- There are no potential trip hazards within the room.
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Library Services
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- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- There is step-free access within the library.
- There are reading/study desks available.
- The majority of the reading/study desk(s) are 76cm in height.
- There are no height adjustable desks available.
- The seats do not have armrests.
- A member of staff is available to provide assistance.
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Computer Area
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- The library does have a computer area.
- The computer area is located immediately past the reception desk.
- There is step-free access to the computer area.
- The majority of the computer desk(s) are 71cm in height.
- There is a height adjustable desk in this area.
- The library does not have computers with accessible software.
- Auxiliary aids are available for computer users.
- A height adjustable chair and height adjustable table is / are available.
- The seats do not have armrests in the computer area.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.