You are on Getting Here. Skip to the next section.

Getting Here

• On the M2 follow signs for Dover/Channel Tunnel/Canterbury/Chatham. Follow Thanet Way (A299) to Reynolds Close. The centre is located on Reynolds Close off Mickleburgh Hill in Herne Bay.
• The venue has on-site parking to the front and right of the building. There are 2 Blue Badge bays available.
• There is a bus stop within 150 metres of the venue.
• The nearest bus stop is located on Mickleburgh Hill at Downs Park South.
• For more information on Stage Coach bus services please click here (opens new tab).
• The nearest Railway Station is Herne Bay.
• South Eastern Railway services operate to and from Ramsgate.
• For more information on South Eastern Rail services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own parking facilities.
• The car park is located at the front and right of the building.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 2 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 355cm x 580cm (11ft 8in x 19ft).
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac and block paving.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 3m (3yd 10in) from the entrance.
• There is not a/are not clearly marked drop-off point(s).

You are on Approach (Pedestrian). Skip to the next section.

Approach (Pedestrian)

• The surface of the approach is block paving.
• There is a/are fixed bollard(s) on the approach.
• The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
• There is a ramp/slope on the approach.
• The ramp/slope is permanent, has a slight gradient and has no handrails.
• There is a level landing at the top of the ramp/slope.

You are on Entrance (Resource Centre). Skip to the next section.

Entrance (Resource Centre)

• This information is for the entrance located at the front of the building.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is a bell/buzzer.
• The height of the bell/buzzer is 115cm (3ft 9in).
• There is an intercom.
• The height of the intercom is 120cm (3ft 11in).
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 110cm.

You are on Reception. Skip to the next section.

Reception

• The reception point is located ahead as you enter the building.
• The reception point is approximately 3m (3yd 10in) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are good.
• The height of the reception counter is high (110cm+).
• There is not sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 72cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the reception point.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the hearing system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/01/2024.
• The hearing loop was working at the time of testing.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• The type of flooring in the reception area is vinyl.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Room(s) (Resource Centre Ground Floor Meeting Room). Skip to the next section.

Room(s) (Resource Centre Ground Floor Meeting Room)

• The room surveyed was Ground Floor Meeting Room.
• The Meeting Room is located at the end of the corridor to the left as you enter the building.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door is easy to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is not sufficient space for a wheelchair user to turn within the room.
• Furniture cannot be reconfigured to allow a turning space for wheelchair users.
• A height adjustable table/bench is not available.
• There is a/are chair(s) with armrests on both sides within the room(s).
• The type of flooring in the room(s) is carpet.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are good.

You are on Lift (Resource Centre). Skip to the next section.

Lift (Resource Centre)

• There is a lift for public use.
• The lift is located ahead as you enter the building.
• The lift is clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the entrance.
• The lift is a standard lift.
• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are ground and lower ground.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a low colour contrast between the external lift controls and the control plate.
• There is a medium colour contrast between the external lift control plate and the wall.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors (Resource Centre). Skip to the next section.

Other Floors (Resource Centre)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the left of reception.
• The stairs are approximately 15m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, double doors to enter and exit the stairwell on the lower ground floor and on the first floor.
• Fob key controlled doors are located at entrances to stairwells.
  The doors open into the stairwell and are 83cm wide.
  The doors are heavy.
• The floors which are accessible by stairs are G,1.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 20cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free access throughout the building via lift(s).
• There are doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is vinyl.
• There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
• Handrails with a rounded or oval profile are not provided in corridors/walkways.
• There is high visual contrast between the walls and floor in all corridors/walkways.
• There are seats with armrests on both sides at regular intervals.
• The lighting levels are good.
• Access to other floors/levels is via stairs and lift.
• Wayfinding signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• This venue does play background music in public areas.
• Music is played in the reception area.
• There is a hearing assistance system in the public areas of the building.
• The system is a fixed loop.
• The hearing system is located in the reception area.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/01/2024.
• The hearing loop was working at the time of testing.

You are on Activity Room (Resource Centre Soft Play Lower Ground Floor). Skip to the next section.

Activity Room (Resource Centre Soft Play Lower Ground Floor)

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• Access View
  • Soft Play is located on the lower ground floor.
  • There is not wayfinding signage on the route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door has a closer and maybe difficult for some to open.
  • The activity is staffed for the duration.
  • There is not a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There are no chairs with armrests on both sides within the room(s).
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Floor coverings in the room(s) are not even.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
  • There is a ceiling tracking hoist that covers all of the soft play area. The flooring is vinyl, soft play mats.

You are on Activity Room (Lower Ground Floor Play Room). Skip to the next section.

Activity Room (Lower Ground Floor Play Room)

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• Access View
  • The Play Room is located on the lower ground floor.
  • There is not wayfinding signage on the route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door may be difficult for some to open.
  • The activity is staffed for the duration.
  • There is not a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 69cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The type of flooring in the room(s) is vinyl.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
  • This room can be sub divided. There is an overhead hoist that covers the majority of the room.

You are on Kitchen (Lower Ground in the Activity Room). Skip to the next section.

Kitchen (Lower Ground in the Activity Room)

• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).

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• Room Details View
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double (with one leaf locked).
  • The width of the door opening is 80cm.
  • The door has a closer and maybe difficult for some to open.
  • There is ample room for a wheelchair user to manoeuvre within the kitchen (150cm x 150cm).
  • Facilities/features in the kitchen areas include; low level worktops/counters, low level sinks, fridges, ovens, hobs with knee recess, microwaves and kettles.
  • The area has a non-slip floor.
  • There is a high colour contrast between the floor and walls in the kitchen areas.
  • The lighting levels are moderate to good.
  • The worktops/counters are at a height of 92cm.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The cupboards/units have a low colour contrast to the wall.
  • The sink tap types are lever.
  • The sink unit, hob and counter have electric height adjustable surfaces.

You are on Toilet with Adaptations (Resource Centre Ground Floor - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Resource Centre Ground Floor - Transfer Both Sides)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the left hand corridor as you enter the building.
  • This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 235cm x 238cm (7ft 9in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 78cm.
  • The lateral transfer space on the right is 122cm.
  • The transfer space is obstructed by sanitary and incontinence waste bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There are dropdown rails on both sides of the toilet.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 70cm (2ft 4in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the wash basin wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the toilet seat and the pan.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s) (Resource Centre Ground Floor). Skip to the next section.

Standard Toilet(s) (Resource Centre Ground Floor)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located to the left of reception.
• The shared toilet(s) is/are approximately 3m (3yd 10in) from the entrance.
• There is step-free access to the shared toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin.
• The height of the lowered wash basin is 80cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is lever twist.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are moderate to good.

You are on Changing Places (Lower Ground Floor 1). Skip to the next section.

Changing Places (Lower Ground Floor 1)

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• Location and Access View
  • The facility is located on the lower ground floor.
  • The facility is approximately 8m (8yd 2ft) from the lift.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 280cm x 250cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 69cm (2ft 3in).
  • The transfer space on the left as you face the toilet is 150cm (4ft 11in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is an elbow pad flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 70cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a medium colour contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 104cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 105cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are pedal bin disposal units.
  • There is not a shelf next to the toilet.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • The height of the coat hook is 170cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Changing Places (Lower Ground Floor 2). Skip to the next section.

Changing Places (Lower Ground Floor 2)

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• Location and Access View
  • The facility is located on the Lower Ground Floor.
  • The facility is approximately 6m (6yd 1ft) from the lift.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from reception.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The door does not have a horizontal grab rail.
  • The width of the door is 89cm (2ft 11in).
  • The dimensions of the facility are 300cm x 230cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the left as you face the toilet is 130cm (4ft 3in).
  • Dropdown rails are not provided.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is an elbow pad flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 75cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 104cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 100cm.
  • There is not a mirror.
  • There is a/are pedal bin and general waste (with lid) disposal units.
  • There is not a shelf next to the toilet.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • The height of the coat hook is 158cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • There is an attached spa adjacent to this room accessed via a door that opens away from you and is 90cm wide. This door may be difficult to open.
  • The Spa has a non slip floor.
  • There is a tracking overhead hoist that runs through to the attached Changing Place.

You are on Changing Places (Lower Ground Floor 3). Skip to the next section.

Changing Places (Lower Ground Floor 3)

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• Location and Access View
  • The facility is located on the lower ground floor.
  • The facility is approximately 5m (5yd 1ft) from the lift 2.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The door does not have a horizontal grab rail.
  • The width of the door is 85cm (2ft 9in).
  • The dimensions of the facility are 280cm x 212cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 65cm (2ft 2in).
  • The transfer space on the left as you face the toilet is 170cm (5ft 7in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is an elbow pad flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 70cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 100cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 120cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are pedal bin and general waste (with lid) disposal units.
  • There is not a shelf next to the toilet.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • The height of the coat hook is 158cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located on the lower ground floor.
• The shared toilet(s) is/are approximately 18m (19yd 2ft) from the lift.
• There is step-free access to the shared toilet(s), via lift.
• There is pictorial and written text signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is available.
• There are horizontal grab rails on both sides of the seat.
• There is a lowered wash basin.
• The height of the lowered wash basin is 74cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is lever.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are moderate to good.

You are on Entrance (Beach Hut Short Break Unit). Skip to the next section.

Entrance (Beach Hut Short Break Unit)

• This information is for the entrance located to the far right of the main building.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is a bell/buzzer.
• The height of the bell/buzzer is 155cm (5ft 1in).
• There is an intercom.
• The height of the intercom is 120cm (3ft 11in).
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 110cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Lift (Beach Hut Short Break Unit). Skip to the next section.

Lift (Beach Hut Short Break Unit)

• There is a lift for public use.
• The lift is located within Beach Hut entrance lobby.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 3m (3yd 10in) from the Beach Hut entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Ground and Lower Ground.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a low colour contrast between the external lift controls and the control plate.
• There is a medium colour contrast between the external lift control plate and the wall.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Beach Hut Short Break). Skip to the next section.

Other Floors (Beach Hut Short Break)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the right as you enter the Beach Hut short Break unit.
• The stairs are approximately 3m from the Beach Hut Short Break entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, single doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are Ground and Lower Ground.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Lounge (Beach Hut). Skip to the next section.

Lounge (Beach Hut)

• Lounge is located directly ahead as you enter Beach Hut.
• Signage for the room is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single.
  • The door has a closer and maybe difficult for some to open.
  • The width of the door opening is 86cm.
  • Facilities/features in the lounge/living areas include; sofas, armchairs, coffee tables and televisions.
  • The surface height of the lowest table is 55cm.
  • The surface height of the highest table is 70cm.
  • The flooring in the lounge/living area is soft flooring.
  • There is a high colour contrast between the floor and walls in the lounge/living areas.
  • The lighting levels in the lounge/living areas are good.

You are on Washroom (Off Beach Hut Lounge). Skip to the next section.

Washroom (Off Beach Hut Lounge)

• The washroom has: a height adjustable bath and an over bath shower.
• The washroom surveyed is located 15m from Beach Hut entrance.
• There is step free access to the washroom surveyed once inside the area.
• This is a shared washroom.
• There is pictorial signage on or near the door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a locking handle.
• The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is a flashing fire alarm beacon within the toilet.
• The washroom has a non-slip floor.
• There is not a/are not coat hook(s).
• There is not a mirror.

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• Handwashing Facilities View
  • The wash basin cannot be reached from seated on the toilet.
  • There is a wash basin.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 100cm.
  • There is not a hand dryer.
• Toilet Details View
  • There are lateral transfer spaces on both sides of the seat.
  • The transfer space on the left as you face the toilet is 105cm (3ft 5in).
  • The transfer space on the right as you face the toilet is 240cm.
  • The height of the toilet seat above floor level is 45cm.
  • There are dropdown rails on both sides of the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 80cm.
  • There is not a shelf next to the toilet.
• Shower Details View
  • There is an adjustable, detachable shower head at a recommended height (between 105cm - 185cm).
  • There are no dropdown rails for the shower.
• Bath Details View
  • There is a bath.
  • The bath is height adjustable.
  • There is a shower over the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external washroom door and wall.
  • There is a high colour contrast between the internal washroom door and wall.
  • There is a medium contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is a low colour contrast between the washroom floor and walls.
  • The lighting levels are good.
  • Toilet flush is via elbow buttons on both sides of the toilet.

You are on Changing Places (Off Beach Hut lounge - with Shower). Skip to the next section.

Changing Places (Off Beach Hut lounge - with Shower)

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• Location and Access View
  • The facility is located to the rear right of the Beach Hut lounge.
  • The facility is approximately 15m (16yd 1ft) from the Beach Hut entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 88cm (2ft 11in).
  • The dimensions of the facility are 410cm x 400cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high colour contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 185cm (6ft 1in).
  • The transfer space on the left as you face the toilet is 180cm (5ft 11in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is an elbow pad flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 70cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a low colour contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 120cm and 140cm when mounted.
  • A shower chair is available.
  • The seat/chair is not height adjustable.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 104cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 104cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are pedal bin and general waste (with lid) disposal units.
  • There is not a shelf next to the toilet.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Standard Toilet(s) (in Beach Hut Lounge). Skip to the next section.

Standard Toilet(s) (in Beach Hut Lounge)

• Standard toilet facilities are available.
• The shared toilet(s) surveyed is/are located to the right within Beach Hut lounge.
• The shared toilet(s) is/are approximately 6m (6yd 1ft) from the Beach Hut entrance.
• There is step-free access to the shared toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin.
• The height of the lowered wash basin is 75cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is lever.
• There is not a flashing fire alarm beacon within the toilet(s).
• Lighting levels are good.

You are on Room(s) (Beach Hut Bedroom). Skip to the next section.

Room(s) (Beach Hut Bedroom)

• The room surveyed was Beach Hut Bedroom.
• Beach Hut Bedroom is located to the right in Beach Hut Lounge.
• There are 6 similar bedrooms located off the Beach Hut Lounge area.
• There is not wayfinding signage on the route to the room(s).
• Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room(s).
• The door(s) open(s) away from you (push).
• The door(s) is/are single.
• The door opening width(s) is/are 75cm+ for the room(s).
• The door has a closer and maybe difficult for some to open.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• There is not a hearing assistance system for the room(s).
• There is not fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• There are no chairs with armrests on both sides within the room(s).
• The type of flooring in the room(s) is vinyl.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• Floor coverings in the room(s) are even with no trip hazards.
• There is a high colour contrast between the walls and floor.
• The lighting levels are moderate to good.

You are on Dining Hall (Lower Ground Floor). Skip to the next section.

Dining Hall (Lower Ground Floor)

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• Location and Access View
  • The room surveyed was Dining Room.
  • The food hall is located on the Lower Ground floor.
  • There is not wayfinding signage on route to the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is step-free access to the food hall.
  • The door(s) has a closer and maybe difficult for some to open.
  • There are doors at the access point.
  • There is not a second set of doors.
  • The width of the door opening is 87cm.
  • The door(s) is/are single width.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are not push pad activated.
• Eating and Drinking View
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 92cm.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the food hall.
  • This area does play background music.
  • Background music varies according to the function/event.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • There is not a visual fire alarm beacon.
  • The type of flooring in this area is vinyl.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is a high colour contrast between the walls and floor.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The nearest table is approximately 3m from the till/counter.
  • The standard height for tables is 75cm.
  • There is not a priority table for wheelchair users.
  • There is room for wheelchair users to manoeuvre throughout.
  • Adapted cutlery is available.
  • Takeaway cutlery is available.
  • Takeaway cups are available.
  • Drinking straws are available.
  • Vending machines are not available.
  • The type of food served here is a daily menu depending on service users.
  • The lighting levels are moderate to good.
• Comments View
  • There are push buttons on the counter for service users to request food or drink.

You are on Lounge (Lower Ground Floor). Skip to the next section.

Lounge (Lower Ground Floor)

• Lounge is located on the Lower Ground floor.
• Signage for the room is available in upper and lower case lettering, that is clearly visible.
• There is written signage for the room, in block capital lettering, that is clearly visible.
• The corridor/walkway outside the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is a high colour contrast between the external door and wall.
• There is a high colour contrast between the internal door and wall.
• There is step-free access into the room.

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• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The door has a closer and maybe difficult for some to open.
  • The width of the door opening is 85cm.
  • Facilities/features in the lounge/living areas include; sofas, armchairs, coffee tables and televisions.
  • The surface height of the lowest table is 47cm.
  • The surface height of the highest table is 47cm.
  • The flooring in the lounge/living area is soft flooring.
  • There is a high colour contrast between the floor and walls in the lounge/living areas.
  • The lighting levels in the lounge/living areas are moderate to good.

You are on Entrance (to Outside Areas). Skip to the next section.

Entrance (to Outside Areas)

• This information is for the entrance located within the ground floor lounge.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 77cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outdoor Facilities. Skip to the next section.

Outdoor Facilities

• The following outdoor facilities are available: a playground with play equipment.
• The routes to the outdoor facilities for the students are at least 150cm wide.
• Routes to the outdoor facilities are uneven due to the natural landscape.
• The outdoor facilities are accessed via the ground floor lounge.
• Surfaces for the facilities include: grass, rubber mulch or rubber bark and concrete or tarmac.
• There are fenced areas.
• The landscape has a variety of levels but they are not accessible.
• There are no firm and even routes over 150cm wide round the play equipment.
• The play equipment is in easy reach for seated and standing users, and users of different heights.
• The following play experiences are available: swinging and social play.
• There are picnic tables located in the outdoor facilities that have a surface height of 75cm. The picnic tables are not adapted for wheelchair users.