Access Guide
Introduction
Opening Times
- Monday 08:30 - 21:00.
- Tuesday 08:30 - 21:00.
- Wednesday 08:30 - 21:00.
- Thursday 08:30 - 21:00.
- Friday 08:30 - 21:00.
- Saturday 10:00 - 17:00.
- Sunday 10:00 - 17:00.
Location
- The venue is situated outside the centre of the town or city.
- This venue is situated in Kingston upon Thames.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Norbiton.
Building Parking
- The building does not have its own dedicated parking.
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Site/Campus Car Parks
View
- There is a site/campus car park for staff, students and visitors within approximately 200m.
- There is a/are Blue Badge parking bay(s) available within the car park.
- The name of the car park is Yorkon Building.
- The car park is located along the southern perimeter road, follow signs for Multi-Storey Car Park D.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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Drop Off Point
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- There is not a designated drop off point.
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Comments
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- There are 6 designated Blue Badge parking bays within the car park.
- The Blue Badge bays are signposted.
- The dimensions of the designated Blue Badge parking bays surveyed are 280cm x 490cm.
- The nearest designated bay is 75m from the main entrance.
- The route from the car park to the building is accessible to a wheelchair user with assistance.
- Assistance may be required because there are dropped kerbs.
- The dropped kerb between the car park and the building does not have tactile paving.
- The car park surface is tarmac and block paving.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 220cm (7ft 3in).
Reception (Night Team Reception)
- The desk/counter is 3m (3yd 10in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are good.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The desk/counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing system is available only on request.
- Staff are trained to use the system.
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Comments
View
- There are security barriers in front of the reception desk with a width of 90cm.
Opening Times (Information Centre)
- Monday 08:30 - 19:00.
- Tuesday 08:30 - 19:00.
- Wednesday 08:30 - 19:00.
- Thursday 08:30 - 19:00.
- Friday 08:30 - 19:00.
- Saturday 10:00 - 17:00.
- Sunday 10:00 - 17:00.
Reception (Information Centre)
- The desk/counter is 16m (17yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The lighting levels are good.
- The desk/counter is low (76cm or lower).
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing system is available only on request.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Inside Access
- There is not level access to the service(s).
- There is a hearing assistance system.
- The hearing assistance system is available only on request.
- The system is a portable loop.
- Staff are not trained to use the system.
- The hearing system is available from the Information Centre.
- This venue does not play background music.
- The lighting levels are good.
- Motorised scooters are welcomed in public parts of the venue.
- Customers cannot charge scooters or wheelchairs at the venue.
Library
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Auxiliary aids are available for computer users.
- A height adjustable table and height adjustable chair is / are available.
- Equipment available for people with a visual impairment includes a CCTV magnifier.
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Comments
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- The Access Technology Rooms (ATR) room is located on the ground floor.
- Accessible software includes TextHelp Read & Write, Inspiration, JAWS, and Dragon Naturally Speaking.
- For further information about accessibility at Kingston University Libraries, click here (opens in a new tab).
Level Change (Library)
- There is a ramp/slope to access this area/service.
- The ramp/slope does bypass the step(s).
- The ramp/slope is located on the ground floor, to the left of the building.
- The ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 134cm (4ft 5in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on the ground floor, to the left of the building.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
View
- There are similar ramps and steps on the first floor, to the front and also to the left of the building.
Eating and Drinking (53.3 Degrees)
- The following information is for the café.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 4m (4yd 1ft) from the entrance to the café.
- The distance between the floor and the lowest table is 59cm (1ft 11in).
- The distance between the floor and the highest table is 71cm (2ft 4in).
- The standard height for tables is 71cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
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Comments
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- The service counter is 90cm above the floor.
- Menu boards are displayed on the service counter.
- There are also high stools, and high tables with a surface height 107cm above the floor.
Level Change (53.3 Degrees)
- There is a ramp/slope to access this area/service.
- The ramp/slope does bypass the step(s).
- The ramp/slope is located in front of the entrance to the café, on the right.
- The ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 130cm (4ft 3in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance to the café, on the left.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Lift (Main)
- There is a lift for public use.
- The lift is located to the left of the library.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2.
- Wall mounted information boards are not provided at lift landings.
- The weight limit for the lift is 630kg.
- The lift is approximately 35m (38yd 10in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 106cm x 137cm (3ft 6in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have a hearing enhancement system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is good.
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Comments
View
- There is a similar lift for staff use to the rear of the library.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- The stairs are located at the rear of the building, next to the lift.
- The stairs are approximately 15m from the main entrance.
- There are 15+ steps between floors.
- The lighting levels are good.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- There are similar staircases to the left and to the right of the building.
Toilet with Adaptations (Ground Floor - Right Hand Transfer 1)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the ground floor, to the left of the library.
- This accessible toilet is approximately 58m (63yd 1ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The visual contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 153cm x 192cm (5ft x 6ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 84cm (2ft 9in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The visual contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 120cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 83cm.
- The shelf is located where it is reachable.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- The toilet seat visual contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 92cm (3ft).
- The visual contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 98cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The visual contrast between the hand dryer and the wall is low.
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Comments
View
- There is a similar facility in a similar location on the first floor.
- The first floor facility is 6m from the lift.
- The first floor facility does not have a shelf or a coat hook.
Toilet with Adaptations (Ground Floor - Right Hand Transfer 2)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located on the ground floor, to the left of the library.
- This accessible toilet is approximately 64m (69yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The visual contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 102cm and 156cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat visual contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 101cm (3ft 4in).
- The visual contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 104cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 104cm.
- The visual contrast between the towel dispenser and the wall is low.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The visual contrast between the hand dryer and the wall is low.
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Comments
View
- There is a similar facility in a similar location on the first floor.
- The first floor facility is 13m from the lift.
- The dropdown rail in the facility on the first floor has a high colour contrast.
- The coat hooks in the facility on the first floor are 95cm and 151cm above the floor.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located on the ground floor, to the left of the building.
- There is ramped/sloped access into the toilet(s).
- The standard toilet(s) is/are approximately 57m from the main entrance.
- The visual contrast between the external toilet door(s) and wall(s) is low.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
- The placement of vertical wall mounted grab rails vary between the ambulant cubicles.
- There are additional ambulant cubicles with differing rail configurations.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
- The photographs show the female and male standard toilets on the first floor.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are Text Relay aware.
