Access Guide
Getting To (Charters Restaurant)
- The most accessible route from Car Park B has a very easy slope, uneven surfaces, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
- View further information about parking at the hospital (opens new tab)
- Access to Charters Restaurant is via the Main Hospital Entrance.
- There is not a drop-off point at this entrance.
- View further information about entrances (opens new tab)
- Charters Restaurant is located on the ground floor, next to the Chaplaincy Centre.
- Charters Restaurant is approximately 143m from the Main Hospital Entrance.
- Enter the hospital via the main entrance.
Bear right at the main reception and follow the corridor until reaching Green Street.
Turn left and follow the Green Street corridor until Charters Restaurant is seen on the left. - Internally the most accessible route has step-free level access and doors permanently held open.
- Some flooring along the route is shiny .
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The following toilet facilities are available along the route; a changing places facility, a toilet with adaptations (with left hand transfer) and standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab)
Parking (Car Park B - Standard and Blue Badge Parking)
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Car Park
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- The car park is located opposite the main entrance at the north of the hospital.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 15m from the main entrance.
- The most accessible route from the Blue Badge parking has a very easy slope, uneven surfaces and bollards.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located close to the Blue Badge parking bays.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main Entrance)
- This entrance is located at the front of the hospital opposite Sharoe Green Lane.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 115cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 111cm.
- The second set of doors have a medium visual contrast.
- There is step-free level access as you enter.
Eating and Drinking (Charters Restaurant)
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Location and Access
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- The most accessible route has doors permanently held open and step-free level access.
- There is step-free level access into this area.
- There are double manual doors with a high visual contrast.
- The doors are permanently held open.
- The width of the opening is 160cm.
- The restaurant can also be accessed from Burgundy Street. .
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Service
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- This area has self service counters, a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- Menus are wall-mounted, pictorial and available on a board.
- The following dietary requirements can be catered for: gluten free, nut allergy, dairy free, vegetarian and vegan.
- The following are available: takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located ahead to the left of the serving area.
- There is step-free level access to the counter.
- The height of the counter is 86cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
- The height of the tray rail is 85cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny and patterned.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: sofas, chairs without armrests, chairs with armrests and high stools.
- Furniture available in this area includes: coffee tables, high tables and tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Seating Area (Conservatory)
- The conservatory seating area is located on the left side of the restaurant.
- The most accessible route has step-free level access and doors permanently held open.
- There is step-free level access into this area.
- There are double manual doors with a low visual contrast.
- The doors are permanently held open.
- The width of the opening is 137cm.
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The flooring is patterned.
- Seating available in this area includes: chairs with armrests and sofas.
- Furniture available in this area includes: coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.