You are on Getting To (Emergency Department and Urgent Care Centre - Adults). Skip to the next section.

Getting To (Emergency Department and Urgent Care Centre - Adults)

• The most accessible route from Car Park B has a very easy slope, uneven surfaces, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
• View further information about parking at the hospital (opens new tab)
• Access to the Emergency Department and Urgent Care Centre - Adults is via the Emergency Department and Urgent Care Centre - Adults entrance.
• There is not a drop-off point at this entrance.
• View further information about entrances (opens new tab)
• The Emergency Department and Urgent Care Centre - Adults is located on the northern side of the hospital, opposite car park B.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab)

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• Comments View
  • The department can also be accessed from the main hospital foyer via the entrance at the end of the corridor opposite the main hospital reception.

You are on Parking (Car Park B - Standard and Blue Badge Parking). Skip to the next section.

Parking (Car Park B - Standard and Blue Badge Parking)

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• Car Park View
  • The car park is located opposite the main entrance at the north of the hospital.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 15m from the main entrance.
  • The most accessible route from the Blue Badge parking has a very easy slope, uneven surfaces and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Emergency Department and Urgent Care Centre - Adults). Skip to the next section.

Entrance (Emergency Department and Urgent Care Centre - Adults)

• This entrance is located on the northern side of the hospital site, opposite car park B.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 153cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors open by sliding.
• The width of the opening is 146cm.
• The second set of doors have a low visual contrast.

You are on Entrance (Internal - From Main Hospital Foyer). Skip to the next section.

Entrance (Internal - From Main Hospital Foyer)

• This entrance is located at the end of the corridor opposite the main hospital reception.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The door is permanently held open.
• The width of the opening is 86cm.
• The doors have a high visual contrast.
• There is a second set of double manual doors .
• The second set of doors are permanently held open.
• The width of the opening is 165cm.
• The second set of doors have a high visual contrast.

You are on Department / Service (Emergency Department and Urgent Care Centre - Adults). Skip to the next section.

Department / Service (Emergency Department and Urgent Care Centre - Adults)

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• Location and Access View
  • The Emergency Department and Urgent Care Centre - Adults is located at the northern side of the hospital, to the far right of the main entrance.
  • View information on opening times.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include manual doors and doors permanently held open.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise in this area which varies depending on the time of day.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels vary due to the size of the space.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • Some seating and tables are fixed.
  • There is not a hearing assistance system.
  • The following facilities are available for patients: toilets with adaptations and standard toilets.

You are on Toilet and Changing Facilities (Emergency Department and Urgent Care Centre - Adults). Skip to the next section.

Toilet and Changing Facilities (Emergency Department and Urgent Care Centre - Adults)

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located in the reception area and in Majors.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located along the triage corridor.

You are on Reception (Emergency Department and Urgent Care Centre - Adults). Skip to the next section.

Reception (Emergency Department and Urgent Care Centre - Adults)

• The reception is located on the left as you enter.
• The distance from the Emergency Department and Urgent Care Centre - Adults entrance is 4m.
• There is step-free level access to reception.
• The height of the reception desk is 97cm.
• There is a lowered section at the desk.
• The reception has a television and patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The seating is fixed.

You are on Reception (Urgent Care Centre). Skip to the next section.

Reception (Urgent Care Centre)

• The reception is located opposite the main Urgent Care Centre treatment area.
• The distance from the Emergency Department and Urgent Care Centre - Adults entrance is 52m.
• The most accessible route to reception has manual doors and doors permanently held open.
• There is step-free level access to reception.
• The height of the reception desk is 106cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has glazed screens and windows.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests and chairs with armrests.
• Furniture available in this area includes: coffee tables.
• The seating and tables are fixed.

You are on Consultation / Medical Room (Resus Bay 2). Skip to the next section.

Consultation / Medical Room (Resus Bay 2)

• There are 10+ consultation/medical rooms available.
• The room surveyed was; Resus Bay 2.
• The room is located in the resuscitation area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• The height of the hand sanitiser is 115cm.
• The width of the opening is 260cm.
• There is no door to the bay, only a curtain that staff can pull across.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 182cm.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: height adjustable tables.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Triage). Skip to the next section.

Consultation / Medical Room (Triage)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Triage.
• The room is located on the corridor after passing the main reception.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 74cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 180cm.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (R.A.T.S. Bay 1). Skip to the next section.

Consultation / Medical Room (R.A.T.S. Bay 1)

• The room surveyed was; R.A.T.S. Bay 1/2.
• The room is located in the R.A.T.S. area.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is numbered signage on or near the door.
• There is step-free access via a very easy slope into the room.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 180cm.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Consulting Room 5). Skip to the next section.

Consultation / Medical Room (Consulting Room 5)

• There are 6 consultation/medical rooms available.
• The room surveyed was; Consulting Room 5.
• The room is located in the Urgent Care waiting area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 182cm.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Consulting Room 6). Skip to the next section.

Consultation / Medical Room (Consulting Room 6)

• There are 6 consultation/medical rooms available.
• The room surveyed was; Consulting Room 6.
• The room is located in the Urgent Care Centre waiting area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 180cm.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Emergency Observations Unit). Skip to the next section.

Consultation / Medical Room (Emergency Observations Unit)

• There is 1 consultation/medical room available.
• The room surveyed was; Emergency Observations Unit.
• The room is located ED X-Ray corridor.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open inwards.
• The width of the opening is 171cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a low visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 180cm.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Imaging Room (X-Ray Room). Skip to the next section.

Imaging Room (X-Ray Room)

• The room surveyed was; X-Ray Room.
• The room is located along the ED X-Ray corridor.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.

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• Imaging Room View
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • The doors open inwards.
  • The width of the opening is 157cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • The treatment table is free standing and height adjustable.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and height adjustable tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

You are on Seating Area (Triage Corridor Sub Wait). Skip to the next section.

Seating Area (Triage Corridor Sub Wait)

• The most accessible route has step-free level access and doors permanently held open.
• There is step-free level access into this area.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The flooring is shiny.
• Seating available in this area includes: chairs without armrests.
• The chairs are fixed.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were even at the time of the survey.

You are on Seating Area (ED X-Ray Waiting Area). Skip to the next section.

Seating Area (ED X-Ray Waiting Area)

• The most accessible route has step-free level access, manual doors and doors permanently held open.
• There is step-free level access into this area.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The flooring is shiny.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The chairs are fixed.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Reception - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the right of the main reception area.
  • The distance from the Emergency Department and Urgent Care Centre - Adults entrance is 12m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 252cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 108cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 111cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 87cm from the floor.
  • There is no emergency alarm.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 149cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Majors 4 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Majors 4 - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the Majors 4 corridor.
  • The distance from the Emergency Department and Urgent Care Centre - Adults entrance is 78m.
  • The most accessible route to the toilet has manual doors, step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is written text and pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 172cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 96cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 94cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 121cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a pedal bin and a clinical waste bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.