Access Guide
Opening Times
- Monday 05:15 - 23:30.
- Tuesday 05:15 - 23:30.
- Wednesday 05:15 - 23:30.
- Thursday 05:15 - 23:30.
- Friday 05:15 - 23:30.
- Saturday 05:15 - 23:30.
- Sunday 06:15 - 23:30.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Upney.
Parking
- The venue does not have its own car park.
-
Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Project Road Car Park.
- The car park is located on Project Road.
- There is a/are Blue Badge parking bay(s) available within the car park.
-
On Street Blue Badge Parking
View
- On street marked Blue Badge bays are not available.
-
On Street Standard Parking
View
- Clearly signed and / or standard marked parking bays are not available.
-
Drop-off Point
View
- There is a designated drop off point.
- The drop off point is located on River Road.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
Outside Access
-
Entrance
View
- This information is for the entrance located on the right and left sides of the station.
- There is step-free access at this entrance.
- There are no doors at this entrance.
Reception
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/10/2023.
- The hearing assistance system was working at the time of testing.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/10/2023.
- The hearing assistance system was working at the time of testing.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Train Station
- There are generally 4 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 22:30 - 05:15.
- There is a ticket office.
- The ticket office is located on the front left side of the station.
- The ticket office is 5m (5yd 1ft) from the main entrance.
- The train companies that operate within this station include:.
- Please click here for access information for London Overground.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by lift is / are Platform 1 and Platform 2.
-
Additional Station Information
View
- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are Platform 1 and Platform 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
Lift
- There is a lift for public use.
- The lift is located on the rear side of the station.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 15m (16yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 200cm x 175cm (6ft 7in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
-
Comments
View
- There are two sets of lifts.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Toilet with Adaptations (Right Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- This accessible toilet is located on the left side of the main corridor on the ground floor, immediately after the security barriers.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 83cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 165cm x 238cm (5ft 5in x 7ft 10in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 98cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 107cm and 148cm from the floor.
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high visual contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 87cm (2ft 10in).
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are not available.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.
