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Overview

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• About View
  • Please be aware that this access guide was surveyed on a ‘non-match' day.
  • Facilities available in the venue include: bars, tea bars, food stalls, a clubhouse, ticket office, and club shop.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest train station is Dagenham Dock.
  • The nearest underground station is Dagenham East.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • Access into the stadium is via large gates with slight slopes.
    
  • Access into the club shop & ticket office is via a stepped entrance, whilst access into the clubhouse is step-free and level.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the stadium and designated seating.
  • The following areas have stepped access: tiered seating and the club shop / ticket office.
  • Access throughout may include uneven surfaces, manual doors and doors permanently held open.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 5 toilets with adaptations.
  • Toilets with adaptations are located at the corner of each stand and in the clubhouse.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free standard toilet facilities are located at the corner of each stand, in the West Stand Tea Bar and in the clubhouse.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the toilet with adaptations in the clubhouse and the West Stand.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the stadium.
  • The car park is open air/surface.
  • The car park surface consists of concrete.
  • There are 10 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 437cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 5m from the main stand - gate 8 entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located in Victoria Road.
  • The Blue Badge bays are clearly marked and signposted.

You are on Entrance (Main Stand - Gate 8). Skip to the next section.

Entrance (Main Stand - Gate 8)

• This entrance is located to the rear of the main stand.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double manual gates at this entrance.
• The doors open towards you.
• The width of the opening is 215cm.
• The doors have a high visual contrast.
• These gates will be permanently held open on matchdays, with stewards available for assistance.
• There is step-free level access as you enter.

You are on Entrance (West Stand - Gate 9). Skip to the next section.

Entrance (West Stand - Gate 9)

• This entrance is located to the side of the West Stand.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double manual gates at this entrance.
• The gates open away from you.
• The width of the opening is 442cm.
• The gates have a high visual contrast.
• These gates will be permanently held open on matchdays, with stewards available for assistance.
• There is step-free level access as you enter.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the stadium and designated seating.
• The following areas have stepped access: tiered seating and the club shop / ticket office.
• Access throughout may include uneven surfaces, manual doors and doors permanently held open.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is background noise in this area which varies depending on the function/event.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Eating and Drinking (West Stand - twerk 'N' jerk ). Skip to the next section.

Eating and Drinking (West Stand - twerk 'N' jerk )

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• Location and Access View
  • This food stand is located at the south-west corner of the West Stand. There is an identical counter next to it in the Main Stand.
  • The most accessible route has step-free level access and uneven surfaces.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food can be ordered and staff who can provide assistance with ordering.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free and vegetarian.
  • The following are available: takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • The walls and floor have a low visual contrast.
  • There is background noise in this area which varies depending on the function/event.

You are on Eating and Drinking (West Stand - Tea Bar). Skip to the next section.

Eating and Drinking (West Stand - Tea Bar)

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• Location and Access View
  • The tea bar is located in the West Stand, towards the northern corner of the stand.
  • The most accessible route has step-free level access and uneven surfaces.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 78cm.
• Service View
  • This area has a counter where food can be ordered and staff who can provide assistance with ordering.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the far side of the tea bar.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Furniture available in this area includes: high tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Tea Bar - West Stand - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Tea Bar - West Stand - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the tea bar in the West Stand.
  • The distance from the West Stand tea bar entrance is 10m.
  • The most accessible route to the toilet has step-free level access, uneven surfaces and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm (width) x 228cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is not a toilet roll holder.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 112cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 110cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (West Stand). Skip to the next section.

Seating Area (West Stand)

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• Location and Access View
  • The most accessible route has step-free level access.
  • There is stepped access into this area.
  • There are 8 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
• Seating Area View
  • The seating area is covered.
  • The following areas have stepped access: the tiered seating.
  • There is not space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • The chairs are fixed.
  • There is background noise in this area which varies depending on the function/event.

You are on Designated Seating (West Stand). Skip to the next section.

Designated Seating (West Stand)

• The designated seating area surveyed is located at the north-west corner of the West Stand.
• The distance from the West Stand gate 9 entrance is 40m.
• The most accessible route to the designated seating has uneven surfaces.
• There is step-free access via ramp to the designated seating.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There is a single manual door with a medium visual contrast.
• The door is permanently held open.
• The width of the opening is 87cm.
• The designated seating area is clearly signed.
• There are 6 designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.
• There is a toilet with adaptations close to the seating area (within approximately 50m).

You are on Entrance (Clubhouse). Skip to the next section.

Entrance (Clubhouse)

• This entrance is located at the front of the clubhouse.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 132cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.

You are on Eating and Drinking (Daggers Bar - Clubhouse). Skip to the next section.

Eating and Drinking (Daggers Bar - Clubhouse)

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• Location and Access View
  • Daggers Bar is located in the clubhouse, at the end of the corridor ahead as you enter via the clubhouse entrance.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 156cm.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 107cm.
  • There is not a lowered section at the counter.
  • The counter has a television, mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, benches and high stools.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Clubhouse - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Clubhouse - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located ahead and to the left as you enter via the clubhouse entrance.
  • The distance from the clubhouse entrance is 12m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 78cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 270cm (width) x 135cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 94cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 97cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 110cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 105cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Entrance (Club Shop & Ticket Office). Skip to the next section.

Entrance (Club Shop & Ticket Office)

• This entrance is located at the front of the clubhouse.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There is 1 step with no handrails.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 5cm.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The door opens towards you.
• The width of the opening is 68cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is located to the left as you enter the club shop & ticket office entrance.
• The distance from the entrance is 4m.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is an identical counter ahead as you enter.