Access Guide
Introduction
- Services / facilities within the building include a library and customer services.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Bruce Grove.
- The nearest underground station is Seven Sisters.
Opening Times
- Monday 09:00 - 19:00.
- Tuesday 09:00 - 19:00.
- Wednesday 10:00 - 19:00.
- Thursday 09:00 - 19:00.
- Friday 09:00 - 19:00.
- Saturday 09:00 - 17:00.
- Sunday 12:00 - 16:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 300cm x 700cm (9ft 10in x 22ft 12in).
- The nearest Blue Badge bay is 13m (14yd 8in) from the main entrance.
- The furthest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Entrance (Main Entrance)
- This entrance is located at the front of the library.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 180cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 180cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
Entrance (Marcus Garvey Internal Entrance)
- This entrance is located to the left after entering the main entrance to the building.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 180cm.
- The doors have a high visual contrast.
- There is step-free access via slope as you enter.
- The slope has a slight gradient.
Reception (Library)
- The desk/counter is 14m (45ft) from the Marcus Garvey entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/10/2025.
- The hearing assistance system was working at the time of testing.
- There is not a touch screen.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests, chairs without armrests and stools.
- Lighting levels vary due to the size of the space.
Library
- This library does have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does not have computers with accessible software.
- Auxiliary aids are not available for computer users.
Other Floors
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter the library.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 19m (62ft) from the Marcus Garvey entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 85cm (2ft 9in).
- The dimensions of the lift are 110cm x 160cm (3ft 7in x 5ft 2in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Toilet with Adaptations (Ground Floor - Shared - Left Hand Transfer)
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Location and Access
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- Accessible toilet facilities are available.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 19m (62ft) from the Marcus Garvey entrance.
- This accessible toilet is located to the left of the reception, by the lift.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in) .
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 94cm (3ft 1in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 4in).
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Colour Contrast and Lighting
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- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a high visual contrast between the wall-mounted grab rail(s) and wall.
- There is a high visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are good.
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Baby Change Facilities
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- There is an additional accessible toilet located on the ground floor, in the children's library. The toilet has similar measurements and facilities to the one surveyed, however it has transfer space on the right.
Toilet with Adaptations (First Floor - Shared - Right Hand Transfer)
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Location and Access
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- Accessible toilet facilities are available.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 20m (65ft) from the lift.
- This accessible toilet is located on the first floor, to the right as you exit the lift.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 250cm x 230cm (8ft 2in x 7ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 180cm (5ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in) .
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 94cm (3ft 1in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm (2ft 4in).
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Colour Contrast and Lighting
View
- There is a high visual contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a high visual contrast between the wall-mounted grab rail(s) and wall.
- There is a high visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the toilet with adaptations.
- The height of the baby change table once extended is 80cm (2ft 7in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are available.
