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Muswell Hill Library

Queens Avenue, Muswell Hill, London, N10 3PE

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Access Guide

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Location

  • The venue is not in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Alexandra Palace.
  • The nearest underground station is East Finchley, or Highgate.

Opening Times

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 640cm (6ft 6in x 20ft 11in).
    • On street Blue Badge parking is located on Queens Avenue, outside the front of the library.
    • There is another Blue Badge parking bay on the other side of Queens Avenue.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Queens Avenue.
    • The standard marked parking bays are 195cm wide.
  • Drop-off Point View
    • There is not a designated drop off point.

Access Point (Queens Road for Accessible Entrance)

  • This access point is located off Queens Road, near the Blue Badge parking bays.
  • The access point is clearly signed.
  • There is step-free level access.
  • There is a single gate at this access point.
  • The gate is permanently held open.
  • The width of the opening is 91cm.
  • The gate has a high visual contrast.
  • There is step-free level access as you enter.

Outside Access (Accessible Entrance)

  • This information is for the entrance located to the front of the building, on the right.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) automatically (towards you).
  • The automatic doors are push pad activated.
  • The door(s) is / are double.
  • The width of the door opening is 98cm (3ft 2in).
  • There is a small raised threshold in the doorway.

Lift (Accessible Entrance)

  • There is a lift for public use.
  • The lift is located ahead and right after the accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are the accessible entrance on the lower ground floor, the ground floor, and the first floor.
  • The lift is approximately 2m (6ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 133cm (3ft 7in x 4ft 4in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • There are automatic, single doors to access the lift lobby from the ground floor upwards.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There are some uneven surfaces on the approach to the entrance.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Muswell Hill Library'.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 111cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 116cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located between the first and second set of doors.
    • There is/are 7 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Reception

  • The desk/counter is 8m (26ft) from the accessible entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 29/10/2025.
  • The hearing assistance system was working at the time of testing.
  • There is not a touch screen.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Seating available in this area includes: chairs with armrests, sofas and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does not have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.
  • Equipment available for people with a visual impairment includes a magnifying glass.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are the ground floor and the first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Other View
    • There are additional stairs after the accessible entrance for access to the ground floor.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor, to the rear of the library.
    • The distance from the lift at the accessible entrance is 12m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 164cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 101cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 91cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • There is a similar facility on the first floor with some variations.
    • The toilet is located on the first floor, to the rear of the library.
    • There is pictorial and written text signage on or near the door.
    • The dimensions of the cubicle are 120cm (width) x 265cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The toilet roll holder is 95cm from the floor.
    • The soap dispenser is 95cm from the floor.
    • The height of the baby change facility when in use is 86cm.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are available.
  • For more information about the Home Library Service, click here (opens a new tab).