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McDonald's

Shaftesbury Circle, South Harrow, Middlesex, HA2 0AG

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Access Guide

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Location

  • The venue is not in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Harrow on the Hill.
  • The nearest London Underground station is West Harrow which is on the Metropolitan Line.

Opening Times

  • Monday 06:00 - 00:00.
  • Tuesday 06:00 - 00:00.
  • Wednesday 06:00 - 00:00.
  • Thursday 06:00 - 00:00.
  • Friday 06:00 - 00:00.
  • Saturday 06:00 - 00:00.
  • Sunday 06:00 - 00:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the side and rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 565cm (11ft 9in x 18ft 6in).
    • The nearest Blue Badge bay is 12m (39ft) from the main entrance.
    • The furthest Blue Badge bay is 15m (49ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Access Points

  • Access Points View
    • There are 4 access points to the main entrance.
    • This access points are located at both sides of the main entrance, onShaftesbury Circle.
    • All access points are step-free.
    • The approach to the access points may include uneven surfaces.
    • The access points are not clearly signed.
    • The access points include open gaps.
    • All gaps are at least 150cm wide.

Outside Access (Main Entrance)

  • This entrance is located at the front of the venue.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are handrails on both sides.
  • There are 2 steps as you enter.
  • There are no handrails for the steps.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 83cm.
  • The door opens towards you.
  • The width of the opening is 90cm.
  • The door has a medium colour contrast.
  • There is a push pad or push button to exit at a height of 83cm.
  • There is a second entrance with the same accessibility as this entrance.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Eating and Drinking

  • Location and Access View
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the front as you enter McDonald's.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 86cm.
    • The counter has a television, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
  • Service View
    • This area also has a touchscreen ordering service and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus types include: wall-mounted (digital), touchscreen , online and mobile phone app.
    • The following dietary requirements can be catered for: vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
  • Seating Area View
    • The hearing assistance system is located at the counter.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, stools and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, high tables and long tables.
    • Some tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Level Change (Additional Seating)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left of the service counter.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 115cm (3ft 9in).

Seating Area (Outdoor)

  • Location and Access View
    • The outdoor seating area is located at the front of the venue.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • Furniture available in this area includes: picnic tables.
    • The tables are fixed.
    • The surface height of the tables/desks is not suitable for wheelchair users.
    • The clear height under the tables/desks is suitable for wheelchair users.
    • There may be background noise in this area.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (26ft) from the main entrance.
    • This accessible toilet is located to the left of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the service counter.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 9in).
    • The dimensions of the accessible toilet are 155cm x 210cm (5ft 1in x 6ft 10in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a medium visual contrast between the external door and wall.
    • There is a medium visual contrast between the internal door and wall.
    • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a high visual contrast between the dropdown rail(s) and wall.
    • There is a medium visual contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Standard Toilet(s)

Additional Info

  • A bowl of water can be provided for an assistance dog.