Access Guide
Introduction
- Services / facilities within the grounds include an information centre, accessible and standard toilets, children's play areas, an off-lead dog walking area, walking routes, and nature reserves.
- Bedfont Lakes and Country Park link (new tab) - click here.
- Hounslow Parks mini-guide (PDF) link (new tab) - click here.
- Hounslow Parks link (new tab) - click here.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Ashford.
- The nearest underground station is Hatton Cross.
- Transport for London route H26 stops outside the Bedfont Road entrance at the Bedfont Lakes stops.
Opening Times
- The park is open until 20:00 daily.
Parking (Clockhouse Lane)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located on Clockhouse Lane.
- The car park type is open air/surface.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 475cm x 468cm (15ft 7in x 15ft 4in).
- The nearest Blue Badge bay is 57m (187ft) from the Information Centre entrance.
- The furthest Blue Badge bay is 68m (223ft) from the Information Centre entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 214cm (7ft 0in).
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Drop-off Point
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- There is not a designated drop off point.
There is overflow parking on the left after the car park entrance off Clockhouse Lane.
The height restriction barrier was not in use at the time of survey (August 2025).
- There is not a designated drop off point.
Generic (Information Centre)
- The Information Centre is approximately 35m from the Blue Badge parking bays in the Clockhouse Lane car park.
- The Information Centre has a kiosk selling drinks and snacks.
- The kiosk is open at peak times and according to staff availability.
- The kiosk counter is 94cm high.
- The access width to the kiosk is 110cm.
- There are uneven surfaces for access to the kiosk.
- There is picnic table style seating available outside the Information Centre.
- There are toilets with adaptations and standard toilets within the Information Centre.
- There is a Site Office within the Information Centre, for enquiries about the park.
- Enquiries to the Site Office can be made by using the doorbell on the internal Site Office door.
- The doorbell is 146cm high.
Entrance (Information Centre)
- This entrance is located towards the left hand side of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There is 1 step with no handrails.
- The step is unmarked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 8cm.
- There is a single manual door at this entrance.
- The door is permanently held open.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is step-free level access as you enter.
Access Point (Clockhouse Lane Car Park)
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Access Point
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- This information is for the access point located off the Clockhouse Lane car park.
- There is an information board/map at this access point .
- There is step-free access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
- There is another access point to the right of the main entrance.
- The gap between barriers is 28cm wide.
- There is a further similar narrow gap access point on the right, further along the access road to the car park.
Access Point (Bedfont Lakes Nature Reserve)
- This access point is located at the nature reserve.
- The approach to the access point has uneven surfaces.
- The access point is clearly signed.
- There is step-free access via slope.
- The slope has a steep gradient.
- There is a single manual gate.
- The gate opens away from you.
- The width of the opening is 116cm.
- The gate has a low visual contrast.
- The gate has a latch lock.
- There is step-free level access as you enter.
- The nature reserve is approximately 300m from the Clockhouse Lane access point.
- The nature reserve path is approximately 200m long.
- There is a similar gate at the far end of the nature reserve.
- There is level access at this access point.
Parking (Bedfont Road)
- The venue does have its own car park.
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Venue Car Park
View
- Parking is free for all users.
- The car park is located off Bedfont Road.
- The car park type is open air/surface.
- There is/are no Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 214cm (7ft 0in).
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Drop-off Point
View
- There is not a designated drop off point.
The height restriction barrier was not in use at the time of survey (August 2025).
- There is not a designated drop off point.
Access Point (Bedfont Road Car Park)
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Access Point
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- This information is for the access point located on the right hand-side of Bedfont Road car park.
- There is an information board/map at this access point .
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- The width of the gap is 100cm.
- There are 2 further open gap access points off the main car park, and another open gap access point off the overflow car park.
- These access points are width restricted to 30cm.
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Ramp/Slope
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- The ramp/slope is located after the access point.
- The gradient of the ramp/slope is slight.
Access Point (Dog Exercise Area)
- This access point is located to the left of the Bedfont Road car park, approximately 90m after the entrance to the overflow car park.
- The approach to the access point has uneven surfaces.
- The access point is clearly signed.
- There is step-free level access.
- There is a single manual gate.
- The door opens towards you.
- The width of the opening is 300cm.
- The gate has a sliding bolt lock.
- There is step-free level access as you enter.
- There is a similar gate to the far side of the dog exercise area.
- Access here is on a slope with a steep gradient.
- There is a further single width gate between the Bedfont Road car park and the North children's playground.
- The gate here has a latch lock, and opens away from you.
- The open gate width is 147cm.
- There are uneven surfaces as you enter.
Parks and Gardens
- The park or garden does have footpaths.
- The path(s) has a / have compact earth, gravel and muddy surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
- There are slight and steep slopes on the paths.
- There are bench seats situated along the paths for people to rest.
- There are numerous nature observation and fitness equipment stations located at various points along the paths throughout the park.
Outdoor Spaces (Children's Playgrounds)
- The following is available in this area: a playground with play equipment and a grassed play area.
- The following is available in this area: playgrounds with play equipment and grassed play areas.
- There is a children's playground next to the Clockhouse Lane car park.
- There is also a children's playground approximately 200m from the Bedfont Lane car park.
- The playground accessible from the Bedfont Lane car park features the raised play area known as The Motte
- Outdoor areas consist of shingle, loose chippings and wood bark.
- There are footpaths throughout.
- The majority of the paths are not wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- There are some seats situated along the paths for people to rest.
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Playground
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- There is a fenced play area with an access point over 100cm wide.
- There is a route around the play equipment which is not firm and even, but is over 150cm wide.
- The play equipment is within easy reach for seated and standing users and users of different heights.
- The following play experiences are available: social play, sliding, rocking, swinging, viewing, crawling, climbing, rotating and balancing.
- The Motte features climbing and balancing equipment.
- Access here is on a slope with a steep gradient and uneven surfaces.
Toilet with Adaptations (Information Centre - Left Hand Transfer)
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Location and Access
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- Accessible toilet facilities are available.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 2m (6ft) from the Information Centre entrance.
- This accessible toilet is located on the left after the entrance to the Information Centre.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 160cm x 205cm (5ft 2in x 6ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 84cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is push.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 168cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 134cm (4ft 4in) .
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 87cm (2ft 10in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 82cm (2ft 8in).
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Colour Contrast and Lighting
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- There is a low visual contrast between the external door and wall.
- There is a low visual contrast between the internal door and wall.
- There is a low visual contrast between the wall-mounted grab rail(s) and wall.
- There is a low visual contrast between the dropdown rail(s) and wall.
- There is a high visual contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- The height of the baby change table once extended is 76cm (2ft 5in).
Standard Toilet Facilities (Information Centre)
- The male and female standard toilet facilities were surveyed.
- The toilets are located within the Information Centre.
- The distance from the entrance to the information centre is 3m.
- The most accessible route has step-free level access.
- There is step-free level access into the toilets.
- There is written text and pictorial signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 67cm.
- Internally the door has a low visual contrast.
- There are no ambulant toilet facilities available.
- There is a wall mounted soap dispenser, a hand dryer and a wash basin available.
- The wash basin has a push tap.
- Lighting levels were even at the time of the survey.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- A member of staff trained in BSL skills is not normally on duty.
