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Heston Community Sports Hall

Heston Road, Heston, Hounslow, TW5 0QZ

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Access Guide

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Opening Times

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hounslow.
  • The nearest underground station is Osterley.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 235cm x 400cm (7ft 8in x 13ft 1in).
    • The nearest Blue Badge bay is 15m (49ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located to the left-hand side of the venue.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are single width.
    • The width of the door opening is 105cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located to the right of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).
    • There is a slope with a very easy gradient in front of the entrance which bypasses the steps.

Reception

  • The desk/counter is 7m (22ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the rear of the building.
    • The fitness suite is 45m (147ft) from the main entrance.
    • There is step free access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are single.
    • The door(s) may be difficult to open.
    • The opening is 77cm (2ft 6in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing assistance system is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.
    • There is a key card reader which is 110cm high.
    • There is a push button to exit which is 115cm high.
    • There is a short ramp at the threshold of the doorway.

Stairs (Fitness Suite)

  • The stairs surveyed are located immediately after the entrance to the fitness suite.
  • The ground floor and the mezzanine level of the fitness suite can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps have low visual contrast markings and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are the ground floor and the first floor.
    • There are 15 steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm ).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the female standard changing room and female standard toilets.

Toilet with Adaptations (Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located on the left after the main entrance.
    • The distance from the main entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is no signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 332cm (width) x 208cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet .
    • The lateral transfer space on the left is 164cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 130cm (from the side of the toilet pan).
    • There is a spatula flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 92cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.
    • There is a key card reader which is 115cm high.
    • There is a push button to exit which is 114cm high.
    • There is a facility adjacent, with a transfer space on the left-hand side.
    • The adjacent facility is 4m from the main entrance.
    • The adjacent facility has a horizontal grab rail on the non-transfer side of the toilet.
    • A key is not required for the adjacent facility.

Accessible Shower (Toilet with Adaptations)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within each of the toilets with adaptations.
  • The facilities available in the accessible shower(s) include; an adjustable shower head and a flip-down seat.
  • The height of the seat is 50cm (1ft 7in).
  • Other facilities available include; dropdown rails.
  • There is level access to the services from the accessible shower facilities.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located within the female standard changing rooms on the first floor.
    • The female toilet(s) is/are approximately 3m (9ft) from the top of the stairs.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located within the male standard changing rooms on the ground floor.
    • The male toilet(s) is/are approximately 15m (49ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.

Standard Changing Room

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 7m (22ft) from the main entrance.
  • The standard changing room(s) is/are approximately 9m (29ft) from the reception desk.
  • The standard changing room(s) is/are approximately 14m (45ft) from the sports hall.
  • The standard changing room(s) surveyed is/are located to the left of the reception (male), and on the first floor (female).
  • Shower facilities are not available within the changing room(s).
  • There is only stepped access to the female standard changing room on the first floor.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.