Access Guide
Introduction
- Services / facilities within the building include changing rooms, and numerous bars and event spaces.
- Services / facilities within the grounds include sports pitches, a bowls green, and netball and tennis courts.
Opening Times
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Chiswick.
- The nearest underground station is Gunnersbury.
Parking
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Venue Car Park
View
- The car park is located in front of the building.
- There is/are 5 Blue Badge parking bay(s) within the car park.
Entrance (Accessible)
- This entrance is located to the right of the building.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with no handrails.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The door opens towards you.
- The width of the opening is 75cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
- There is an alternative step-free entrance to the left of this entrance.
- There are also step-free entrances to the rear of the building.
- These entrances are used mainly for access to outside seating once already within the building.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the Oval Room and Wembley Bar on the first floor.
- Access throughout may include manual doors and doors permanently held open.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels vary due to the size of the space.
- The sports ground office is located directly ahead from the accessible entrance.
- The sports ground office is 6m from the accessible entrance.
Eating and Drinking
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Location and Access
View
- The Twickenham and Wembley bars, and the 1946 Room are located on the ground floor, to the right of the building.
- The most accessible route has manual doors, step-free level access and doors permanently held open.
- There is step-free level access into this area.
- There are double manual doors with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request .
- The door opens away from you.
- The width of the opening is 64cm.
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Service
View
- This area has a bar where drinks can be ordered.
- Full table service is not available.
- Menus are displayed on the counter and wall-mounted.
- The following dietary requirements can be catered for: lactose free, gluten free, vegetarian, dairy free, vegan and nut allergy.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
View
- The bar was surveyed.
- The counter is located on the right after the entrance into the bar area.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds and mirrors.
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Seating Area
View
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny and patterned.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and sofas.
- Furniture available in this area includes: tables.
- Some chairs are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels vary due to the use of large glazed walls.
- There is an external seating area with picnic table style seating available.
- The Oval Room and Wimbledon Bar are located on the first floor.
- There is only stepped access to the first floor.
- The floor surface on the first floor is carpet.
Toilet with Adaptations (Right Hand Transfer)
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Features and Dimensions
View
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is an emergency alarm.
- There is a/are open waste paper bin and sanitary disposal units.
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Position of Fixtures
View
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the hand dryer is 91cm (2ft 11in) .
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 100cm (3ft 3in).
- The height of the wash basin is 72cm (2ft 4in).
Standard Toilet Facilities
- The male and female standard toilet facilities were surveyed.
- The toilets are located left from the accessible entrance, then right.
- The distance from the accessible entrance is 12m.
- The most accessible route has step-free level access.
- There is step-free level access into the toilets.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 76cm.
- Internally the door has a high visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a push tap.
- Lighting levels were even at the time of the survey.
- The baby change table is located in the children's toilet to the right of the building, through the Twickenham Bar.
- The children's toilet is 33m from the accessible entrance.
- The height of the baby change facility when in use is 86cm.
- There are additional standard toilets within each of the female and male standard changing rooms.
Stairs
- The stairs surveyed are located to the right of the building.
- There are double manual doors to access the stairwell.
- The ground and first floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- The Oval Room and Wimbledon Bar are on the first floor.
Entrance (Standard Changing Rooms)
- This entrance is located towards the left-hand side of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There is 1 step with no handrails.
- The step is unmarked.
- The height of the step is between 15cm and 18cm.
- The height of the highest step is 16cm.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The door opens away from you.
- The width of the opening is 71cm.
- The doors have a high visual contrast.
- There is a second set of double manual doors.
- The second set of doors are permanently held open.
- The width of the opening is 96cm.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
- There are 2 similar entrances here, one each for the female and male standard changing rooms.
Standard Changing Room
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
- The showers have push taps which are 120cm high.
- There are individual team changing rooms located within the changing rooms areas.
- There single manual doors into the team changing rooms.
- The doors opens away from you.
- The width of the openings are 70cm.
- There are 14 team changing rooms available within the male changing area.
- There are 5 team changing rooms available in the female changing area.
Additional Info
- A member of staff trained in BSL skills is not normally on duty.
- Dogs are not permitted on site.
