You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the grounds include the Great Conservatory, landscaped gardens, a rose garden, children's play areas, and a circular lakeside walk.
• Related link for Syon House.
• View more information here (opens new tab).
• Related link for Syon Park.
• View more information here (opens new tab).
• Related link for Syon Park Garden Centre.
• View more information here (opens new tab).
• For a PDF mini-guide to all Hounslow Parks, click here (opens a new tab).
• For more information about Hounslow Parks, click here (opens a new tab).

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Syon Lane.
• The nearest underground station is Boston Manor.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located past the entrance to Syon House, after the Park Road vehicle entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 490cm (9ft 10in x 16ft 0in).
  • The nearest Blue Badge bay is 90m (295ft) from the Syon House and Gardens Visitor Centre.
  • The furthest Blue Badge bay is 120m (393ft) from the Syon House and Gardens Visitor Centre.
  • There is a pedestrian crossing between the car park and the Visitor Centre.
  • There are bollards ahead of the pedestrian crossing.
  • The spacing between the bollards is 120cm.
  • There are 2 Blue Badge parking bays near the Hilton London Syon Park hotel which are 170m from the Visitor Centre.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac and block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 270cm (8ft 10in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Access Point (Visitor Centre). Skip to the next section.

Access Point (Visitor Centre)

• This access point is located across the access road from the car park, to the right of the Garden Centre.
• The access point is clearly signed.
• There is step-free access via slope.
• The slope has a steep gradient.
• There are double manual gates.
• The gates are permanently held open.
• The width of the opening is 144cm.
• The gates have a high visual contrast.

You are on Entrance (Visitor Centre). Skip to the next section.

Entrance (Visitor Centre)

• This entrance is located on the left after the Visitor Centre access point.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The door is permanently held open.
• The width of the opening is 85cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception (Visitor Centre). Skip to the next section.

Reception (Visitor Centre)

• The reception is located straight ahead from the Visitor Centre entrance.
• The distance from the Visitor Centre entrance is 2m.
• There is step-free level access to reception.
• The height of the reception desk is 92cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.

You are on Getting Around (Visitor Centre). Skip to the next section.

Getting Around (Visitor Centre)

• There is step-free level access throughout all areas.
• The flooring is shiny.
• The visual contrast between the walls and floor varies between low and high.
• There is no (or very little) background noise.
• Lighting levels were even at the time of the survey.

You are on Exit (Visitor Centre to Gardens). Skip to the next section.

Exit (Visitor Centre to Gardens)

• The exit area is not clearly signed.
• There is step-free access via slope at the exit.
• The slope has a steep gradient.
• There are double manual doors at this exit, however one door is locked or bolted.
• The locked door can be opened on request.
• The door is permanently held open.
• The width of the opening is 86cm.
• The doors have a medium visual contrast.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 154cm.
• The second door has a high visual contrast.
• There is step-free level access as you exit.
• The slope is in front of the second set of doors.
• There are alternative gates for access to Syon Gardens before the entrance to the Visitor Centre.
• These gates are an alternative access through the Visitor Centre.
• These gates may be used at the discretion of staff at the reception desk.

You are on Access Point (Syon Gardens). Skip to the next section.

Access Point (Syon Gardens)

• This access point is located on the left, past Syon House.
• This access point is approximately 200m from the Visitor Centre exit.
• The access point is not clearly signed.
• There is step-free level access.
• There is a single manual gate.
• The gate is permanently held open.
• The width of the opening is 154cm.
• The gate has a low visual contrast.
• The gate has a sliding bolt lock.
• There is step-free access via slope as you enter.
• The slope has a steep gradient.

You are on Getting Inside (Great Conservatory). Skip to the next section.

Getting Inside (Great Conservatory)

• The approach to the building is step-free via slight and steep slopes.
• There are tarmac and gravel pathways.
• There are 3 step-free entrances into the Great Conservatory.
• There is a ramped entrance to the right-hand side of the Conservatory, and a ramped or stepped entrance at the rear.
• There is a further ramped entrance at the rear left-hand side.
• Step-free access to the rear of the Conservatory is only via paths to the right-hand side of the building.
• The most accessible entrance is to the right-hand side of the Conservatory.
• Access to this entrance requires proceeding to the rear on the right-hand side.
• There are 3 stepped entrances to the front of the Conservatory, and a further stepped entrance on the left-hand side facing the Conservatory.

You are on Entrance (Great Conservatory - Accessible). Skip to the next section.

Entrance (Great Conservatory - Accessible)

• This entrance is located to the right-hand side of the Great Conservatory.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 116cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.
• There are additional ramped entrances to the rear of the Conservatory, and the rear left-hand side.

You are on Getting Around (Great Conservatory). Skip to the next section.

Getting Around (Great Conservatory)

• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces and doors permanently held open.
• Some flooring is patterned.
• The visual contrast between the walls and floor varies between low and high.
• There is background noise.
• Lighting levels vary due to the use of large glazed walls.
• The building is beneath the approach flight path for Heathrow airport, with constant low flying aircraft noise.

You are on Outdoor Spaces (Syon Gardens). Skip to the next section.

Outdoor Spaces (Syon Gardens)

• The following is available in this area: parkland, gardens, woodland and a toilet block.
• Additional facilities in this area include: nature based play areas such as Bug Palace, Fort Syon, Flora's Folly, Medusa's Mounds, and Woodland Wiggle .
• Outdoor areas consist of loose chippings, decking, grass, gravel, shingle, concrete or tarmac and loose stones.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: footbridges and boardwalks.
• The following areas have stepped access: the Tide Meadow viewing platform.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces.

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• Playground View
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: sensory (visual, audible, or tactile) and balancing.
  • The natural play areas are formed of natural materials such as logs.
  • Some of the play areas have routes around them which are wide, but not even or firm.
  • All of the play areas have seating nearby.

You are on Outside Access (Syon Gardens to Refectory). Skip to the next section.

Outside Access (Syon Gardens to Refectory)

• This information is for the entrance located to the left of The Great Conservatory.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 84cm (2ft 9in).

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the standalone toilet block to the left of Syon House.
  • The distance from the Visitor Centre is 130m.
  • The most accessible route to the toilet has a steep ramp or slope.
  • There is step-free access via slope into the facility.
  • The slope has a steep gradient.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 79cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 149cm (width) x 172cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 75cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 133cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 104cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Standard Toilet Facilities. Skip to the next section.

Standard Toilet Facilities

• The male and female standard toilet facilities were surveyed.
• The toilets are located in the standalone toilet block to the left of Syon House.
• The distance from the Visitor Centre is 120m.
• The most accessible route has a steep ramp or slope and narrow walkways.
• There is stepped access into the toilets.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 9cm.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 77cm.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• Lighting levels were even at the time of the survey.
• There are push taps inside the female standard toilets.
• There are lever mixer taps in the male standard toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.