Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Kempton Park.
- The nearest step-free train station is Feltham.
- The nearest underground station is Hatton Cross.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include doors permanently held open, narrow walkways and narrow aisles.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the outbuilding to the right of the entrance.
- The toilet with adaptations has a left hand transfer space.
- The male and female toilet facilities are located in the outbuilding to the right of the entrance.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations in the outbuilding to the right of the entrance.
Parking
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Car Park
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- The car park is located at the front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 335cm (width) x 525cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 15m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main)
- This entrance is located towards the centre of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 292cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 212cm.
- The second set of doors have a low visual contrast.
- There is a single manual Wanzl gate after the second set of doors.
- The open width of the gate is 112cm.
Counter (Customer Service)
- The counter is located on the left after the main entrance.
- The distance from the main entrance is 15m.
- There is step-free level access to the counter.
- The height of the counter is 116cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include doors permanently held open, narrow walkways and narrow aisles (less than 120cm).
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Eating and Drinking
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Location and Access
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- The café is located to the far right of the building.
- The most accessible route has narrow walkways and step-free level access.
- There is step-free level access into this area.
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Service
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- This area has numerous seating options, staff who can provide assistance with ordering and a counter where food and drink can be ordered.
- Full table service is not available.
- Menus are handheld, wall-mounted and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, nut allergy, vegetarian, lactose free, dairy free and vegan.
- The following are available: takeaway cutlery, drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds, a television and windows.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
Checkouts
- The checkout area is located on the left after the main entrance.
- There is step-free level access to the checkout area.
- The venue has a payment counter.
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Payment Counter
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- Signage is not provided for the counter.
- The height of the payment counter is 91cm.
- There is not a lowered section at the counter.
- The card payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
- The payment counter has an access width of 90cm.
Exit
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There are double automatic gates at this exit.
- The gates open away from you.
- The width of the opening is 198cm.
- The gates have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 292cm.
- The second set of doors have a low visual contrast.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located in the outbuilding to the right of the entrance.
- The most accessible route to the toilet has step-free level access.
- There is step-free access via ramp into the facility.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with a handrail on the right going up.
- There is written text signage on or near the door.
- The door opens both ways and has a medium visual contrast.
- The width of the door opening is 77cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 258cm (width) x 303cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 102cm (from the side of the toilet pan).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is not a toilet roll holder.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 92cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 90cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 93cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
