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Clapham Park Group Practice

72 Clarence Avenue, London, SW4 8JP

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Access Guide

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Introduction

  • Services / facilities within the building include NHS GP services with 2 nurse rooms, 1 minor surgery room, 13 GP consultancy rooms, patient toilets, baby changing facilities and a breastfeeding room.

Opening Times

  • Monday 08:00 - 18:30.
  • Tuesday 08:00 - 18:30.
  • Wednesday 08:00 - 20:00.
  • Thursday 08:00 - 18:30.
  • Friday 08:00 - 18:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Brixton.
  • The nearest underground station is Clapham South.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are 2 on street Blue Badge parking bays on Clarence Avenue directly outside the practice.
    • The dimensions of the Blue Badge parking bays is 194cm x 640cm.
    • There are 3 further Blue Badge parking bays behind and to the right of the practice on Rathmell Drive.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the building.
    • There is step-free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 106cm (3ft 6in).
    • There is an intercom.
    • The height of the intercom is 96cm (3ft 2in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 99cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 99cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There is a push button 112cm above the floor to exit.

Reception

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/11/2023.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.
  • Comments View
    • Appointments are announced verbally by staff.
    • The touch screen is in Waiting Room A, to the right of the reception desk.
    • There are glazed screens at the lower reception point which could adversely affect the ability of someone to lip read.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played quietly in the waiting rooms.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Waiting Room (Waiting Room A)

  • There is step-free access to the waiting room.
  • The entrance to the waiting room is via the main entrance to the building.
  • The type of flooring in the waiting room is vinyl.
  • There is high visual contrast between the walls and floor.
  • There is bench seating within the waiting room.
  • There is a space for a wheelchair user to wait within the seating area.
  • There are audible announcements in the waiting lounge.
  • There is a hand sanitiser in this waiting room.
  • The height of the hand sanitiser is 115cm.
  • The lighting levels are good.
  • Comments View
    • The waiting room benches have an armrest at either end.
    • Appointments are announced verbally by staff.

Level Change (Waiting Room B and Consulting Rooms)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located after the door to Waiting Room B.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 108cm (3ft 7in).
  • Comments View
    • There is rapped access to Waiting Room B and Consulting Rooms 9 to 18.
    • There is a slope with a slight incline for access to Consulting Rooms 9 to 11.
    • There are 2 further slopes on a steep incline for access to Waiting Room B and Consulting Rooms 12 to 18.

Waiting Room (Waiting Room B)

  • There is ramped/sloped access to the waiting room.
  • The entrance is clearly signed.
  • The waiting room door does/do contrast visually with its immediate surroundings.
  • The door(s) is/are single (with a locked extension leaf), manual (away from you), with a width of 88cm.
  • The door has a closer and maybe difficult for some to open.
  • The door lock is released by the receptionist on request. There is a push button 115cm above the floor to exit.
  • The type of flooring in the waiting room is vinyl.
  • There is high visual contrast between the walls and floor.
  • There is bench seating within the waiting room.
  • There is a space for a wheelchair user to wait within the seating area.
  • There are not audible announcements in the waiting lounge.
  • There is a hand sanitiser in this waiting room.
  • The height of the hand sanitiser is 120cm.
  • The lighting levels are good.
  • Comments View
    • The waiting room benches have an armrest at either end.
    • Appointments are announced verbally by staff.

Toilet with Adaptations (Left Hand Transfer Waiting Room A)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
    • The accessible toilet is located in the reception area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 142cm x 222cm (4ft 8in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are good.
  • Comments View
    • This toilet was out of service during times of survey. (12-Sep-24).

Toilet with Adaptations (Left Hand Transfer Waiting Room B)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 39m (42yd 1ft) from the main entrance.
    • This accessible toilet is located just before the end of the ramp towards Waiting Room B.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 160cm x 230cm (5ft 3in x 7ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are clinical waste and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 141cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 112cm (3ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s) (Waiting Room A)

Standard Toilet(s) (Waiting room B)

Parent and Baby Room (Waiting Room A)

  • There is a parent and baby room for public use.
  • The parent and baby room is located immediately on the left after the main entrance.
  • The parent and baby room is approximately 3m from the main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is no signage on or near the parent and baby room door.
  • There are not disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 81cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is a baby change facility available within the accessible toilet in Waiting Room B.

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.
  • Comments View
    • BSL service on request should be agreed with the practice by prior arrangement.