Access Guide
Introduction
- Services / facilities within the building include NHS GP services with 2 nurse rooms, 1 minor surgery room, 13 GP consultancy rooms, patient toilets, baby changing facilities and a breastfeeding room.
Opening Times
- Monday 08:00 - 18:30.
- Tuesday 08:00 - 18:30.
- Wednesday 08:00 - 20:00.
- Thursday 08:00 - 18:30.
- Friday 08:00 - 18:30.
- Saturday Closed.
- Sunday Closed.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Brixton.
- The nearest underground station is Clapham South.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the building.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is block paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are 2 on street Blue Badge parking bays on Clarence Avenue directly outside the practice.
- The dimensions of the Blue Badge parking bays is 194cm x 640cm.
- There are 3 further Blue Badge parking bays behind and to the right of the practice on Rathmell Drive.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located to the left of the building.
- There is step-free access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 106cm (3ft 6in).
- There is an intercom.
- The height of the intercom is 96cm (3ft 2in).
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 99cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 99cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
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- There is a push button 112cm above the floor to exit.
Reception
- The desk/counter is 7m (7yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/11/2023.
- The hearing assistance system was working at the time of testing.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
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Comments
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- Appointments are announced verbally by staff.
- The touch screen is in Waiting Room A, to the right of the reception desk.
- There are glazed screens at the lower reception point which could adversely affect the ability of someone to lip read.
Inside Access
- There is not level access to the service(s).
- This venue does play background music.
- Music is played quietly in the waiting rooms.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Waiting Room (Waiting Room A)
- There is step-free access to the waiting room.
- The entrance to the waiting room is via the main entrance to the building.
- The type of flooring in the waiting room is vinyl.
- There is high visual contrast between the walls and floor.
- There is bench seating within the waiting room.
- There is a space for a wheelchair user to wait within the seating area.
- There are audible announcements in the waiting lounge.
- There is a hand sanitiser in this waiting room.
- The height of the hand sanitiser is 115cm.
- The lighting levels are good.
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Comments
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- The waiting room benches have an armrest at either end.
- Appointments are announced verbally by staff.
Level Change (Waiting Room B and Consulting Rooms)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located after the door to Waiting Room B.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 108cm (3ft 7in).
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Comments
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- There is rapped access to Waiting Room B and Consulting Rooms 9 to 18.
- There is a slope with a slight incline for access to Consulting Rooms 9 to 11.
- There are 2 further slopes on a steep incline for access to Waiting Room B and Consulting Rooms 12 to 18.
Waiting Room (Waiting Room B)
- There is ramped/sloped access to the waiting room.
- The entrance is clearly signed.
- The waiting room door does/do contrast visually with its immediate surroundings.
- The door(s) is/are single (with a locked extension leaf), manual (away from you), with a width of 88cm.
- The door has a closer and maybe difficult for some to open.
- The door lock is released by the receptionist on request. There is a push button 115cm above the floor to exit.
- The type of flooring in the waiting room is vinyl.
- There is high visual contrast between the walls and floor.
- There is bench seating within the waiting room.
- There is a space for a wheelchair user to wait within the seating area.
- There are not audible announcements in the waiting lounge.
- There is a hand sanitiser in this waiting room.
- The height of the hand sanitiser is 120cm.
- The lighting levels are good.
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Comments
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- The waiting room benches have an armrest at either end.
- Appointments are announced verbally by staff.
Toilet with Adaptations (Left Hand Transfer Waiting Room A)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
- The accessible toilet is located in the reception area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 142cm x 222cm (4ft 8in x 7ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 96cm (3ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are good.
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Comments
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- This toilet was out of service during times of survey. (12-Sep-24).
Toilet with Adaptations (Left Hand Transfer Waiting Room B)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 39m (42yd 1ft) from the main entrance.
- This accessible toilet is located just before the end of the ramp towards Waiting Room B.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 92cm (3ft).
- The door is easy to open.
- The dimensions of the accessible toilet are 160cm x 230cm (5ft 3in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 93cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are clinical waste and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 141cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 108cm (3ft 7in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 112cm (3ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high visual contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Standard Toilet(s) (Waiting Room A)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located immediately on the left after the main entrance.
- The shared toilet(s) is/are approximately 3m (3yd 10in) from the main entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are good.
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Comments
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- There is an additional shared standard toilet near Waiting Room B.
Standard Toilet(s) (Waiting room B)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located within waiting room B, on the left psst the second ramp shared.
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Access to Standard Shared Toilet(s)
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- Inside the venue, there is not level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Parent and Baby Room (Waiting Room A)
- There is a parent and baby room for public use.
- The parent and baby room is located immediately on the left after the main entrance.
- The parent and baby room is approximately 3m from the main entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is no signage on or near the parent and baby room door.
- There are not disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 81cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- There is a baby change facility available within the accessible toilet in Waiting Room B.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are available.
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Comments
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- BSL service on request should be agreed with the practice by prior arrangement.
