You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Blackheath.
• The nearest underground station is North Greenwich.
• The nearest DLR station is Lewisham.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

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• Comments View
  • Opening times for the venue depend on events taking place.
  • For the booking office, telephone 020 8463 0100.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is mainly for the use of staff, artists and performers and can also be used for blue badge holders if notified in advance. There are no designated blue badge bays but parking can be arranged if the venue is contacted.
  • The car park is located to the rear of the building, on Blackheath Park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can be booked in advance.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 473cm (7ft 10in x 15ft 6in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is no designated blue badge bays but parking for a blue badge holder can be arranged by calling the venue in advance. There are 13 spaces within the car park and the distance from the closest parking space to the entrance within the car park is 5m. There is a steep ramp at the emergency alternate entrance.
  • There is paid public parking available on Lee Park which can be seen on the last two photos.

You are on Outside Access (Main entrance). Skip to the next section.

Outside Access (Main entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, on Lee Road.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 106cm (3ft 6in).
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 97cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
• Ramp/Slope View
  • The ramp/slope is located on the left side of the main entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located at the front of the building.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Outside Access (Car park entrance). Skip to the next section.

Outside Access (Car park entrance)

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• Entrance View
  • This information is for the entrance located in the venue's car park.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 69cm.
• Ramp/Slope View
  • The ramp/slope is located just before the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • There is a steep ramp immediately beyond the entrance.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Eating and Drinking (Bar). Skip to the next section.

Eating and Drinking (Bar)

• The following information is for the bar.
• The bar is located through the double doors on the left as you enter through the main entrance.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 20m (21yd 2ft) from the main entrance.
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Theatre (Great Hall). Skip to the next section.

Theatre (Great Hall)

• There are designated spaces for wheelchair users.
• Designated seating is located in opposite the stage, in front of the seating area.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit beside or behind you.
• It is 35m (38yd 10in) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a headset.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• There is not a wheelchair to borrow.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • There is a platform lift available to help mobility restricted personnel onto the stage.

You are on The Hearn Recital Room. Skip to the next section.

The Hearn Recital Room

• The Hearn Recital Room is located on the first floor of the building. There is a small stage as well as chairs for various activities. The chairs can be arranged depending on the type of activity or event. This room is usually used for recitals.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of the venue, beyond the cafe.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Toilet with Adaptations (Ground Floor (Left Hand Transfer)). Skip to the next section.

Toilet with Adaptations (Ground Floor (Left Hand Transfer))

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • The accessible toilet is located at the rear of the venue.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 196cm x 251cm (6ft 5in x 8ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 108cm and 142cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet on the Ground floor.
  • The height of the baby change table once extended is 84cm (2ft 9in).

You are on Toilet with Adaptations (First Floor (Right Hand Transfer)). Skip to the next section.

Toilet with Adaptations (First Floor (Right Hand Transfer))

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the lift.
  • This accessible toilet is located on the first floor, directly opposite the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 310cm (5ft 3in x 10ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are low to moderate.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the rear of the venue.
  • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor, to the left and right as you exit the lift.
  • The female and male toilets are approximately 5m (5yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Some production companies hire their own BSL interpreters, so only a limited number of shows will have this.