Access Guide
Overview
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About
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- Services available in the venue include: swimming pools, a meeting room, a gym, and fitness studios.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Lewisham.
- This station has step-free access.
- The nearest DLR station is Lewisham.
- This DLR station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the accessible entrance.
- There is step-free level access at the main entrance.
- There are 2 other entrances.
- 2 of the other entrances have step-free level access.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the Thomas Betts Room on the ground floor.
- There are manual doors along circulation routes.
- Access throughout may include pillars.
- The ground floor and level 1 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There is a portable hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located on the ground floor at the rear of the atrium by the café, and on level 1 at the rear of the pool viewing gallery.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located on the ground floor at the rear of the atrium in the male and female standard toilets, and on level 1 in the male and female standard toilets at the rear of the pool viewing gallery.
- Female and male step-free standard toilet facilities are located on the ground floor at the rear of the atrium by the café.
- Female and male step-free standard toilet facilities are located in the changing village.
- Female and male standard toilet facilities with stepped access are located on level 1 at the rear of the pool viewing gallery.
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Changing Facilities
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- Changing facilities with adaptations are located in the changing village on the ground floor, and in the male and female changing areas on level 1.
- Standard changing facilities are located in the changing village on the ground floor, and ahead from the lift on the left on level 1.
- Parent and baby changing facilities are located in the toilet with adaptations on the ground floor at the rear of the atrium.
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Washroom and Shower Facilities
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- Shower facilities with adaptations are located in the male and female changing areas in the changing village, and on level 1.
- Standard shower facilities are located in the male and female changing areas in the changing village, and on level 1.
Parking (Glass Mill Centre)
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Car Park
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- The car park is located off Elmira Street.
- The car park is multi-storey.
- The car park surface consists of concrete.
- The height of the restriction barrier is 210cm.
- There are 5 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 125cm.
- The nearest designated bay is 40m from the Glass Mill Centre accessible entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is an automatic door along the most accessible route.
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Charges and Restrictions
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- Parking is free for Blue Badge holders but not all users.
- Blue Badge holders must register their vehicle at reception.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Accessible)
- This entrance is located at the front of the venue.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 123cm.
- There is a single automatic door.
- The door opens away from you.
- The width of the opening is 100cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is a second, single automatic door.
- The door opens away from you.
- The width of the opening is 100cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
Reception
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Location
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- The reception is located to the left from the accessible entrance.
- The distance from the accessible entrance is 4m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 119cm.
- There is not a lowered section at the desk.
- The reception has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 119cm to 128cm from the floor.
- There may be background noise in this area.
- The flooring is shiny.
- Lighting levels vary due to the use of large glazed walls.
- There are security barriers with a wider opening which are operated by staff.
Getting Around
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Access
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- There is step-free access between floors via lift.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the Thomas Betts Room on the ground floor.
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Circulation
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- There are manual doors along circulation routes.
- Access throughout may include pillars.
- There is a high colour contrast between the walls and floor along circulation routes.
- Some flooring is shiny.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and benches.
- Lighting levels vary due to the use of large glazed walls.
Eating and Drinking (Glass Mill Centre Café)
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Location and Access
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- The café is to the left from the accessible entrance, at the rear of the atrium on the ground floor.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- This area has a counter where food and drink can be ordered.
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Order and Payment
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- The service counter was surveyed.
- The counter is located to the left from the accessible entrance, in the atrium on the ground floor.
- There is step-free level access to the counter.
- The height of the counter is 93cm.
- There is a lowered section at the counter.
- The height of the lowered section is 81cm.
- The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is not available.
- Menus types include: wall-mounted.
- The following dietary requirements can be catered for: dairy free, lactose free, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- The flooring is shiny.
- Seating available in this area includes: chairs without armrests and benches.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Entrance (Changing Village)
- This entrance is located to the left from the accessible entrance, through the security barriers then ahead on the right.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 190cm.
- The doors have a low colour contrast.
Changing Room with Adaptations (Changing Village - Right Hand Transfer)
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Location and Access
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- The changing room surveyed is located ahead on the right from the changing village entrance.
- The distance from the changing village entrance is 10m.
- The most accessible route to the changing room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing room.
- There is tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 88cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door with a medium colour contrast.
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Dimensions and Features
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- Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
- Changing facilities available in the changing room include: a dry seat for changing .
- The dimensions of the changing room are 243cm (width) x 274cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 164cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 81cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 101cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- The hand dryer is 94cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 101cm and 149cm from the floor.
- There is a wheel in shower in the changing room.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 45cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a high colour contrast.
- There are dropdown rails for the shower.
- The dropdown rails for the shower have a high colour contrast.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Changing Area (Changing Village - Male)
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Changing Area
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- The male changing area was surveyed.
- The changing area surveyed is located ahead from the changing village entrance.
- The distance from the changing village entrance is 15m.
- The most accessible route to the changing area has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 88cm.
- The door has a high colour contrast.
- Internally the door has a high colour contrast.
- Facilities in this area include: showers, a changing bench and lockers.
- There are lockers at a suitable height for a wheelchair user.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed shower head.
- The shower controls are sensor.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
Shower with Adaptations (Changing Village - Male)
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Access
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- The shower surveyed is located at the rear of the male changing area in the changing village.
- The distance from the male changing area door is 20m.
- The most accessible route to the shower has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the facility.
- There is not any signage on or near the door.
- The door opens inwards and has a medium colour contrast.
- The door is easy to open.
- The width of the opening is 88cm.
- The door has a twist lock.
- Internally the door has a medium colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower.
- There is no emergency alarm.
- There is a fixed shower head.
- The shower controls are push.
- There is a flip-down shower seat.
- The shower seat is 47cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a high colour contrast.
- There is a dropdown rail for the shower.
- The dropdown rail for the shower has a high colour contrast.
- There is no mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Pools
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Pool 1
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- This is an indoor pool.
- There is step-free level access throughout this area.
- The flooring is shiny.
- Seating available around the pool includes: benches, tiered seating and a seated viewing balcony (with designated spaces for wheelchair users).
- Seating is fixed.
- There is an emergency alarm poolside.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Access into the water is via 7 steps.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The step is clearly marked.
- The following adaptations are available for disabled people: a pool lift and a height adjustable pool floor.
- The pool is staffed at all times.
- Additional facilities include: poolside showers.
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Pool 2
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- This is an indoor pool.
- There is step-free level access throughout this area.
- The flooring is shiny.
- Seating available around the pool includes: benches.
- There is an emergency alarm poolside.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
- Access into the water is via a ladder.
- The following adaptations are available for disabled people: a submersible wheelchair and a height adjustable pool floor.
- The pool is staffed at all times.
- Additional facilities include: poolside showers.
Room (Thomas Betts Room)
- The room is located to the left from the accessible entrance, through the security barriers then ahead on the left.
- The distance from the accessible entrance is 25m.
- The most accessible route to the room has a slight ramp.
- There are no doors to open along the most accessible route.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 85cm.
- The door has a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
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Location
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- The toilet surveyed is located to the left from the accessible entrance, at the rear of the atrium behind the café counter.
- The distance from the accessible entrance is 20m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 89cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 141cm (width) x 215cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 64cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 91cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 100cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- The hand dryer is 92cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 79cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located to the left from the accessible entrance, through the security barriers then ahead on the left.
- The distance from the accessible entrance is 15m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The ground floor and level 1 can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1275kg.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 145cm (width) x 190cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Stairs
- The stairs are located to the left from the accessible entrance, through the reception security barriers then ahead on the right.
- The ground floor and level 1 can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were even at the time of the survey.
Gym
- The gym is located on level 1, ahead from the lift.
- There is step-free level access into the gym.
- There are double manual doors.
- The doors are permanently held open.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via slopes: the matted area at the rear of the gym.
- There are no doors along circulation routes.
- Access throughout may include pillars.
- There is room for a wheelchair user to manoeuvre.
- The gym is staffed when open.
- Some flooring is shiny and patterned.
- The walls and floor have a high colour contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Room (Glass Studio)
- The room is located on level 1, to the right from the lift.
- The distance from the lift is 20m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Changing Area (Level 1 - Male)
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Changing Area
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- The male changing area was surveyed.
- The changing area surveyed is located on level 1, ahead from the lift on the left.
- The distance from the lift is 10m.
- The most accessible route to the changing area has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 88cm.
- The door has a high colour contrast.
- Internally the door has a high colour contrast.
- Facilities in this area include: a changing facility with adaptations, toilets, showers, a changing bench and lockers.
- There are lockers at a suitable height for a wheelchair user.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- An ambulant toilet cubicle is available.
- The cubicle has a vertical grab rail on the left.
- It has horizontal grab rails on both sides.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a sensor tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed shower head.
- The shower controls are sensor.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
Shower with Adaptations (Level 1 - Male)
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Access
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- The shower surveyed is located at the rear of the level 1 male changing area, at the end of the row of standard showers.
- The distance from the level 1 changing area door is 15m.
- The most accessible route to the shower has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the facility.
- There is no door.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower.
- There is no emergency alarm.
- There is a fixed shower head.
- The shower controls are push.
- There is a flip-down shower seat.
- The shower seat is 47cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a high colour contrast.
- There are dropdown rails for the shower.
- The dropdown rails for the shower have a high colour contrast.
- There is no mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Level 1 - Right Hand Transfer)
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Location
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- The toilet surveyed is located ahead from the lift on the first floor, along the walkway at the rear of the pool viewing gallery, through the door at the end.
- The distance from the lift is 50m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are manual doors along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 88cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 163cm (width) x 223cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 81cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 85cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 100cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- The hand dryer is 98cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey.
