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Jobcentre Plus

Heron House, 32-34 Dartmouth Road, Forest Hill, London, SE23 3XU

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Forest Hill.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Forest Hill.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday 09:00 - 17:00.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Forest Hill Station Car Park.
    • The car park is located outside Forest Hill Station.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located in strips along Dartmouth Road.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Standard parking along Dartmouth Road is limited to 30mins from Monday to Saturday, 7am-7pm. There is some unrestricted standard roadside parking on side streets in the vicinity.
    • The venue does have its own car park, but it is strictly for staff only. There are no Blue Badge bays in this car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Dartmouth Road.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 133cm (4ft 4in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located directly in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • Comments View
    • The reception desk is only used for visitors and contractors to sign in.
    • Standard Jobcentre users are greeted by staff standing inside the main entrance, who will direct you to wherever you need to go depending on your appointment.
    • There is a waiting area close to the reception desk, containing a mixture of seating with and without armrests (photographs 3 and 4).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Counter (Jobcentre)

  • The counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 71cm (2ft 4in).
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.
  • Comments View
    • There are 13 of these counters throughout the ground floor of the Jobcentre.
    • There are a mixture of seats with and without armrests at these counters, which can be moved to make space for a wheelchair user. All counters have a glazed screen in front of them.
    • In addition, there are two private meeting rooms off of the main counter area. These rooms contain counters with similar specifications, and are accessed by single, manual, light doors that open away from you (push) with an opening width of 84cm.
    • There is a waiting area with bench seating and a mixture of single seats with and without armrests.
    • There is a similar setup on the first floor (Legacy Work Coaches) and second and third floor (Universal Credit) areas of the Jobcentre.

Counter (Self-service)

  • The counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 72cm (2ft 4in).
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.
  • Comments View
    • There are 8 computer positions, at which there is a mixture of seating with and without armrests. There is one additional computer designated for disabled users at the far end of the room, at a separate desk without any seating (although chairs from elsewhere in the room can be brought here).
    • This desk is fixed at a height of 72cm, with a clear floor space of 67cm. The computer is equipped with a large text keyboard and rollerball mouse (photographs 5-7).
    • There are similar standard self-service computers and desks on the other floors, although none designated for disabled users.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • The fourth floor is for staff only. There is no lift, although mobility impaired centre users will always have their meetings and appointments on the ground floor.
    • There are single, manual, heavy doors to enter and exit the stairwell on all floors. These have an opening width of 93cm.

Toilet with Adaptations

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.