Access Guide
Overview
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About
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- This is a community centre with rooms available for hire.
- The following is available here: a café.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Grove Park.
- This station does not have step-free access.
- The nearest step-free train station is Lee.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting Around
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- The following areas have stepped access: the Eric Richards hall, and the café.
- The following areas have step-free access via slopes or ramps: the main hall building, and the garden.
- Circulation routes around the site consist of: surfaced footpaths, unsurfaced paths, wood bark paths and grassed areas.
- Resting areas are not available along circulation routes.
- Wayfinding signage is not provided.
- Map boards are not provided.
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Getting Help and Assistance
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- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located ahead from the main hall building on the right, and in the female toilet to the left from the café building entrance.
- The toilets with adaptations have no transfer space available.
- Female and male step-free standard toilet facilities are located in the main hall.
- Male step-free standard toilet facilities are located in the café building, ahead on the left.
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Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations in the main hall building.
Parking
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Car Park
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- The car park is located at the front of the venue.
- The car park is open air/surface.
- The car park surface consists of compacted earth.
- There are no designated Blue Badge parking bays available.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Main Hall Building)
- This entrance is located at the front of the main hall building.
- The approach to the entrance has uneven surfaces.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- There are not any level resting areas along the ramp.
- The ramp is between 75cm and 150cm wide.
- There is a handrail on the right going up.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 79cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second set of double manual doors.
- The doors are permanently held open.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
Getting Around (Main Hall Building)
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Access
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- There is step-free level access throughout walkways.
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Circulation
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- There are no doors along circulation routes.
- There is a high colour contrast between the walls and floor along circulation routes.
- There may be background noise.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Room (Main Hall)
- The room is located ahead from the main hall building entrance.
- The distance from the main hall building entrance is 10m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door is permanently held open.
- The width of the opening is 82cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a medium colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
- There is also a meeting room and small room for hire in this building.
Kitchen (Main Hall)
- The kitchen is located ahead on the left from the main hall building entrance.
- There is step-free level access into the kitchen.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 89cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor have a high colour contrast.
- The work surface is 89cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 89cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 89cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- Seating available in the kitchen includes: stools.
- Facilities within the kitchen include a fridge, a microwave and a kettle.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Main Hall Building - No Lateral Transfer)
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Location
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- The toilet surveyed is located ahead from main hall building entrance, on the right.
- The distance from the main hall building entrance is 8m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a medium colour contrast.
- The door is easy to open.
- The width of the opening is 78cm.
- The door has a locking handle.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 130cm (width) x 238cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is not a lateral transfer space next to the toilet.
- There is a push button flush for the toilet.
- The flush is on top of the cistern.
- There is a horizontal grab rail on the left as you face the toilet.
- The horizontal grab rail has a low colour contrast.
- There is a vertical grab rail on the right as you face the toilet.
- The vertical grab rail has a low colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 85cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 87cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a soap dispenser, however it is not wall mounted.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a low colour contrast.
- The towel dispenser is 120cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 93cm.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Entrance (A Little Café Building)
- This entrance is located at the front of the café building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 2 steps as you enter.
- There are no handrails for the steps.
- The step markings are not clearly visible.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm-45cm.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 90cm.
- The door has a high colour contrast.
Eating and Drinking (A Little Café)
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Location and Access
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- The café is situated directly ahead from the café building entrance.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 72cm.
- The door has a low colour contrast.
- This area has a counter where food and drink can be ordered.
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Order and Payment
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- The service counter was surveyed.
- The counter is located to the left as you enter.
- There is step-free level access to the counter.
- The height of the counter is 100cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is not available.
- Menus types include: wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
- The following are available: takeaway cups.
- There is not a hearing assistance system.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
Entrance (Eric Richards Hall Building)
- This entrance is located at the right side of the Eric Richards Hall building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is sloped and stepped access at the entrance.
- The slope does not bypass the steps.
- The slope has a steep gradient.
- There are 3 steps as you enter.
- There is a handrail on the left going up.
- The handrail is easy to grip.
- The handrail does not cover the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The step markings are not clearly visible.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm-45cm.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 81cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
Room (Eric Richards Hall)
- The room is located in the Eric Richards Hall building.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the room.
- There is step-free level access throughout.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a wash basin.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Outdoor Spaces (Garden)
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About
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- The following is available in this area: a grassed play area, woodland and walkways.
- Additional facilities in this area include: a boules playing area.
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Getting Around
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- There are surfaced footpaths in some areas.
- Surfaced footpaths consist of: bonded gravel.
- The majority of the surfaced footpaths are not wide enough for wheelchair users.
- Some footpaths have sections with potential obstacles such as: uneven surfaces.
- There are also unsurfaced paths/trails in some areas.
- Path or trail surfaces consist of: wood bark, grass and uncompacted earth (muddy).
- The majority of the unsurfaced footpaths are not wide enough for wheelchair users.
- Some paths/trails have sections with: uneven surfaces and overgrown vegetation.
- There are not any seats situated along the paths for people to rest.
- There is not step-free level access throughout.
- The following areas have step-free access via slopes: the main garden and woodland.
Seating Area (Patio)
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Location and Access
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- The patio is behind the centre, above the garden.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access to this area.
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Seating Area
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- The seating area is uncovered.
- There is step-free level access throughout the majority of the seating area.
- There is step-free access by slope to some areas.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: picnic tables.
- The tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There may be background noise in this area.
