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Forest Gate Station

Woodgrange Road, Forest Gate, London, E7 0NF

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Access Guide

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Opening Times (Station Building)

  • The venue is open 24hrs.
  • Comments View
    • Train services are not 24 hours.
    • Please contact national rail for further details.

Location

  • This venue is situated in Forest Gate.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Wanstead Park Overground Station.
  • The nearest underground station is Upton.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 155cm (5ft 1in).

Counter (Ticket Office)

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  • There is level access to the counter from the entrance.
  • There is not a touchscreen.
  • The height of the counter is 89cm (2ft 11in).
  • There is a lowered section.
  • The height of the lowered section of the counter is 72cm.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/10/2025.
  • The hearing assistance system was working at the time of testing.
  • Lighting levels are moderate to good.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the right after the main entrance .
  • The ticket office is 10m (32ft) from the main entrance.
  • The train companies operating from within this station are The Elizabeth Line.
  • There is not a taxi rank at the station.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4.
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all.
  • Accessible toilets are not located on the platform(s).
  • Most services depart from platforms 1 and 2.
    Self-service ticket machines are available at street level.

Lift

  • There is a lift for public use.
  • The lift is located along the main walkway beyond the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG and G.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 23m (75ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 220cm x 120cm (7ft 2in x 3ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • There is an identical lift to access platform 2.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the ticket hall, leading down to the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is also a stepped ramp from the separate entrance down to platform 4.
    The steps are deep.
    There are handrails to both sides.
    This entrance was closed at the time of our visit as the platform was not in use.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 3m (9ft) from the main entrance.
    • This accessible toilet is located on the right as you enter the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 8in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 172cm x 219cm (5ft 7in x 7ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 97cm.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in) .
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 89cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a high visual contrast between the dropdown rail(s) and wall.
    • There is a high visual contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.