You are on Introduction. Skip to the next section.

Introduction

• Related link Twenty Twelve Restaurant.

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• Comments View
  • The hotel is located within the Westfield Stratford City shopping centre.
  • The Twenty Twelve restaurant is open to non-residents in the evenings Monday - Saturday.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• The venue is located within Westfield Stratford City.
• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Stratford International/Stratford.
• The nearest underground station is Stratford (Jubilee and Central Lines).
• The nearest DLR station is Stratford International/Stratford.

You are on Parking. Skip to the next section.

Parking

• Please see the guide to Westfield Stratford City for details of parking.
• The nearest parking area is Car Park B.
• There is lift access from the car park to the pedestrian area close to the hotel entrance.
• The closest vehicle access at street level is from Westfield Avenue.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the junction of Chestnut Plaza and The Street pedestrianised areas.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 180cm (5ft 11in) wide.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located across the foyer from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-3-4-5-6-7.
• The lift is 10m (10yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 106cm (3ft 6in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • The lift is used by all guests to travel to the reception on level 3 and to all bedroom floors.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the lift on the third floor.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

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• Comments View
  • There is a low table to the right which is used for Guest Relations.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the reception, bar, restaurant and meeting rooms.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There are 7 meeting rooms of varying sizes for hire on level 3.

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Room

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• General Information View
  • The Tourist Board rating is 4 star.
  • There are 188 rooms in total.
  • There are 0 standard ground floor rooms.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 10 room(s) which has / have accessible ensuite facilities.
  • There is / are 10 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 15m (16yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
• Accessible Room View
  • The room number or room name viewed was 502.
  • The width of the door is 89cm.
  • The height of the bed is 55cm.
  • The measurement between the bed base and floor is 12cm (5in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • It is not a push button style alarm.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 86cm (2ft 10in).
  • The door opens outwards.
  • The door weight is light.
  • The door is locked by a (no lock).
  • The dimensions of the accessible ensuite are 260cm x 240cm (8ft 6in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 45cm (1ft 6in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 70cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • The shower seat is flip-down.
  • The flip down or fixed seat height is 48cm (1ft 7in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile and pictorial signage on or near the hotel door.
  • The visual contrast between the external hotel room door and wall is high.
  • The visual contrast between the walls and floor is high.
  • The visual contrast between the internal hotel room door and wall is medium.
  • The visual contrast between the external ensuite door and wall is medium.
  • Lighting levels are medium.
• Colour contrast and lighting in accessible ensuite View
  • The visual contrast between the internal ensuite door and wall is medium.
  • The visual contrast between the walls and floor in the ensuite is medium.
  • The visual contrast between the dropdown rails and wall is high.
  • The visual contrast between the grab rails and wall is high.
  • Lighting levels are low.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillows and Teletext/subtitles/Ceefax.
  • Other sensory auxiliary aids available are pager for fire alarm,.
  • Vibrating fire alarms are available from reception.
  • The venue does provide other auxiliary aids for people with mobility impairments.
  • The other available auxiliary aid(s) is(are) ceiling tracking hoists.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with wheel in showers is all.
• Comments View
  • Accessible rooms are located on floors 4-7.
  • Where the connecting carers room is required it is offered free of charge.
  • The ensuite has an additional washbasin vanity unit in addition to the sink next to the toilet.

You are on Eating and Drinking (Elodi Bar). Skip to the next section.

Eating and Drinking (Elodi Bar)

• The following information is for the bar.
• The bar is located straight ahead past the reception on the third floor.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 16m (17yd 1ft) from the lift.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• The distance between the floor and the highest table is 106cm (3ft 6in).
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.

You are on Eating and Drinking (Elodi Restaurant). Skip to the next section.

Eating and Drinking (Elodi Restaurant)

• The following information is for the restaurant.
• The restaurant is located to the rear of the third floor.
• Full table service is available.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 28m (30yd 1ft) from the lift.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• The distance between the floor and the highest table is 92cm (3ft).
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is a 120cm high desk where visitors are asked to wait at to be served and to pay.
  • There is also a terrace to the right of the third floor which can be accessed from the bar or the restaurant.
  • Access to the terrace is via a double door with a width of 162cm.
  • There is a lip at this entrance.
  • The surface of the flooring in the terrace is wood.
  • Tables here are 69cm high.
  • Sofas and chairs with armrests are available in this area.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located on the twelfth floor.
  • The fitness suite is 18m (19yd 2ft) from the lift.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 89cm (2ft 11in) wide.
• Fitness Suite (General) View
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The fitness suite is not staffed.
  • There is a treatment room available.
  • Massages and other health / beauty treatments can be booked via reception.
  • There is an additional toilet with adaptations in this area.

You are on Toilet with Adaptations (Third Floor - Left hand Transfer). Skip to the next section.

Toilet with Adaptations (Third Floor - Left hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 55m (60yd 5in) from the lift.
  • This accessible toilet is located ahead from the lifts, beyond the bar and restaurant.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 156cm x 217cm (5ft 1in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a medium visual contrast between the walls and floor.
  • The lighting levels are low to moderate.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this facility.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Toilet with Adaptations (Twelfth Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Twelfth Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the lift.
  • This accessible toilet is located straight ahead beyond the lift, to the left.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 149cm x 218cm (4ft 11in x 7ft 2in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is push.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low visual contrast between the external door and wall.
  • There is a low visual contrast between the internal door and wall.
  • There is a medium visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a medium visual contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the far end of the third floor, past the bar and restaurant.
  • The female and male toilets are approximately 55m (60yd 5in) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are moderate to good.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the twelfth floor, to the left beyond the lift, along the corridor.
  • The shared toilet(s) is/are approximately 25m (27yd 1ft) from the lift.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • Lighting levels in the shared toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.