You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

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• Comments View
  • Train services are not 24 hours.
  • Please contact the train operator for details of service times.

You are on Location. Skip to the next section.

Location

• This venue is situated in Marylands.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Stratford - Jubilee and Central Lines.

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• Comments View
  • This station is close to Stratford and Stratford International Rail and DLR stations.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 233cm x 592cm (7ft 8in x 19ft 5in).
  • On street Blue Badge parking is located along Leytonstone Road, opposite the station.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located along Leytonstone Road, opposite the station.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This information is for the entrance located at the front of the station, along Leytonstone Road.

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• Entrance View
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 188cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Entrance (Lift A Entrance). Skip to the next section.

Entrance (Lift A Entrance)

• This information is for the entrance located at the front right of the station, along Leytonstone Road.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 89cm from floor level.
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 116cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is 15m (16yd 1ft) from the lift entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 94cm (3ft 1in).
• There is a lowered section.
• The height of the lowered section of the counter is 74cm.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 24/03/2025.
• The hearing assistance system was working at the time of testing.
• Lighting levels are good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Train Station. Skip to the next section.

Train Station

• There is not an office to obtain help.
• There is not a ticket office.
• The train companies operating from within this station are Elizabeth Line.
• The train companies that operate within this station include:.
• Please click here for access information for Elizabeth Line.
• There is not a taxi rank at the station.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) accessed by lift is / are 1, 2, 3 and 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is a minicab office on Leytonstone Road, next to the station.

You are on Lift (Lift A). Skip to the next section.

Lift (Lift A)

• There is a lift for public use.
• The lift is located on the right side of the ticket hall.
• The lift is a standard lift.
• The floors which are accessible by this lift are the ticket hall, Leytonstone Road exit and platform 4.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 2m (2yd 7in) from the lift A entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 104cm x 199cm (3ft 5in x 6ft 6in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift gives access to platform 4.

You are on Lift (Lift B). Skip to the next section.

Lift (Lift B)

• There is a lift for public use.
• The lift is located at the end of the corridor that is ahead as you go through the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are the ticket hall and platform 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the lift A entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 104cm x 198cm (3ft 5in x 6ft 6in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift gives access to platform 1.

You are on Lift (Lift C). Skip to the next section.

Lift (Lift C)

• There is a lift for public use.
• The lift is located to the right as you go through the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are the ticket hall and platforms 1 and 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the lift A entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 104cm x 198cm (3ft 5in x 6ft 6in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift gives access to platforms 2 and 3.

You are on Other Floors (Access to Platforms). Skip to the next section.

Other Floors (Access to Platforms)

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• Steps View
  • The floors which are accessible by stairs are ticket hall to platforms.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Eating and Drinking (Coffee 909). Skip to the next section.

Eating and Drinking (Coffee 909)

• The following information is for the café.
• The café is located on the right side of the ticket hall.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 10m (10yd 2ft) from the the lift A entrance.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) which has/have level access is / are 1, 2, 3 and 4.
• The platform(s) accessed by lift is / are 1, 2, 3 and 4.
• Accessible toilets are 15m (16yd 1ft) from the the lift A entrance.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the the lift A entrance.
  • This accessible toilet is located to the right as you go through the ticket barriers.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket counter.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 144cm x 274cm (4ft 9in x 8ft 12in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 69cm (2ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 108cm and 143cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.

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• Comments View
  • Abellio Greater Anglia produce a downloadable leaflet - Making Rail Accessible.
  • It is available from staffed stations and via the customer service centre.
  • It is available in print, large print and audio formats on request.