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Royal Docks Learning and Activity Centre

Albert Road, North Woolwich, E16 2JB

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Access Guide

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Overview

  • About View
    • This is a community support hub with multiple services available.
    • Facilities available in the venue include: a hall, café, art room, and a meeting room.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: access to the outside spaces from the café.
    • Access throughout may include manual doors and narrow walkways.
    • The ground and first floors can be accessed via a platform lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the left as you enter the venue.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located on the left as you enter the venue.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on the left as you enter the venue.

Parking

  • Car Park View
    • The car park is located at the front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 430cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 10m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and doors permanently held open.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a bell at a height of 145cm.
  • There is an intercom at a height of 145cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 81cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a second single manual door.
  • The second door is permanently held open.
  • The width of the opening is 93cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a high visual contrast.

Reception

  • The reception is located beyond the entrance on the right.
  • The distance from the entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 71cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: access to the outside spaces from the café.
  • Access throughout may include manual doors and narrow walkways.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all walkways.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking

  • Location and Access View
    • The café is located on the ground floor, along the corridor at the rear of the building.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is available on request only.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located opposite the reception desk.
    • The distance from the entrance is 10m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 82cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 197cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 76cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a twist turn mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 130cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • At the time of survey (October 2025), the baby change facility was not in use.

Lift

  • The lift surveyed is located past the reception desk and on the right.
  • This lift is a platform lift.
  • The distance from the entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 87cm.
  • The internal dimensions of the lift are 104cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: an audible announcer and a seat.
  • The lift seat is 43cm from the floor.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located past the reception desk and on the right.
  • There is a single manual door to access the stairwell.
  • The ground and first floors can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps have low visual contrast markings and have a handrail that switches sides.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Outdoor Spaces

  • The following is available in this area: seating areas.
  • Outdoor areas consist of concrete or tarmac and block paving.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • The paths have uneven surfaces.