Access Guide
Overview
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About
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- Facilities available in the venue include: a library and function rooms.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest step-free train station is Forest Gate.
- The nearest underground station is Upton Park.
- The nearest DLR station is Stratford.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located along the corridor towards the rear of the library.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located along the corridor towards the rear of the library.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations along the corridor towards the rear of the library.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located in Post Office Approach.
- The Blue Badge bays have faded markings.
Entrance
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 92cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- The minimum width between the security barriers is 150cm.
- There a small lip just before the security barriers.
- At the time of survey (October 2025), the automatic door was out of order and was permanently held open.
Reception
- The reception is located beyond the entrance on the left.
- The distance from the entrance is 4m.
- There is step-free level access to reception.
- The height of the reception desk is 95cm.
- There is not a lowered section at the desk.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include manual doors.
- The visual contrast between the walls and floor varies between low and high.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Seating available in the walkways includes: chairs with armrests.
- Lighting levels vary due to the size of the space.
Library
- There is step-free level access throughout the library.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high visual contrast.
- Seating available in the library includes: chairs with armrests, chairs without armrests and armchairs.
- Furniture available in the library includes: tables and desks.
- Some desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- Lighting levels vary due to the size of the space.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 115cm to 135cm from the floor.
- This library is able to provide material in the following formats: large print, ebook and audio.
- Accessible software available for the computers includes: Supernova.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located along the corridor directly ahead as you enter.
- The distance from the entrance is 16m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 196cm (width) x 345cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 120cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 123cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the left as you face the wash basin.
- The wash basin grab rail has a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 102cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 102cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.