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The Hub

123 Star Lane, Canning Town, London, E16 4PZ

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Access Guide

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Introduction

  • Services / facilities within the building include the community hall (that can be divided into 3 smaller rooms) offices/ shop units and the foyer cafe.
  • Comments View
    • In addition to the community spaces, the building contains a range of office spaces.
    • These are rented out to charities and community groups.
    • The community mental health team is based in the centre.
    • Other spaces are rented by a pharmacy and a private nursery.
    • These have their own entrances directly from the street.
    • They are not covered by this survey.
    • The venue may also be open outside of the standard opening times for pre-booked events.
    • Services within the building may have different opening times.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • Opening times for evenings and weekends will vary according to bookings/events taking place.

Location

  • This venue is situated in Canning Town.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is Canning Town - Jubilee Line.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 500cm (6ft 6in x 16ft 4in).
    • On street Blue Badge parking is located on the road outside the venue. There is a Blue Badge bay close to the building entrance. There is a second bay towards the left of the building, close to the nursery entrance.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on the road outside the venue.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front right of the building.
  • There is not level access into the venue.
  • There is an intercom.
  • The height of the intercom is 150cm (4ft 11in) .
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 82cm (2ft 8in).
  • There is a small raised threshold in the doorway.
  • There is a small raised threshold in the doorway.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 125cm (4ft 1in).
    • The second door opens by sliding.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the main entrance.
  • The ramp or slope is permanent.

Reception

  • The desk/counter is 3m (9ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • There is not a touch screen.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Other View
    • There is a similar staircase further along the corridor.

Lift

  • There is a lift for public use.
  • The lift is located in the lift/stair lobby to the left after reception .
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is approximately 20m (65ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Staff need to give access to the lift/stair lobby via reception or intercom to the service to be visited.

Eating and Drinking

  • The following information is for the café.
  • The café is located directly ahead as you enter the venue.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 4m (13ft) from the main entrance .
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • The cafe was closed at time of survey (October 2025). .

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (39ft) from the main entrance.
    • This accessible toilet is located to the left after reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 200cm x 210cm (6ft 6in x 6ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • There is is not in this cubicle.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a low visual contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a high visual contrast between the dropdown rail(s) and wall.
    • There is a low visual contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the ground floor accessible toilet .
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • There are additional accessible toilets on the first and second floors, 5m from the lift.
      These also have the transfer space to the left.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the main internal 'street', to the left after reception. There is a key pad to enter the toilets at a height of 140cm. There are additional standard toilets on the first and second floors, 4m from the lift.
    • The female and male toilets are approximately 22m (72ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the park about 50 meters from the venue.