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The Well Community Centre

49 Vicarage Lane, East Ham, London, E6 6DQ

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Access Guide

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Introduction

  • Services / facilities within the building include the main hall, a nursery, children's centre, cafe, 2 connected training rooms and counselling rooms.
  • Services / facilities within the grounds include garden areas off the children's centre and the training rooms.
  • Comments View
    • The centre is managed by the Bonny Downs Community Association.
    • The centre has a regular programme of activities including lunch clubs and toddler groups.
    • The facilities are also available to hire, including outside the standard opening times.
    • The rooms used for children's activities are known as the children's centre.
    • This is not a Surestart children's centre.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday 09:00 - 22:30.

Location

  • This venue is situated in East Ham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is East Ham.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building on Vicarage Lane.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 102cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 127cm (4ft 2in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Outside Access (Garden - Nursery)

  • Entrance View
    • This information is for the entrance located on the west side of the building.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are permanently held open.
    • The door(s) is/are single width.
    • The width of the door opening is 350cm.
  • Step(s) View
    • The step(s) is/are located at the door threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 7cm.

Reception (Office)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/03/2025.
  • The hearing assistance system was working at the time of testing.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/03/2025.
  • The hearing assistance system was working at the time of testing.
  • This venue does play background music.
  • Music is played depending on the event/booking.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Eating and Drinking

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the main entrance.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light meals and snacks.
  • Comments View
    • The cafe can also provide catering for groups outside of the standard times.

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
    • This accessible toilet is located at the end of the corridor to the left after reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 190cm x 200cm (6ft 3in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 66cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a low visual contrast between the external door and wall.
    • There is a low visual contrast between the internal door and wall.
    • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a high visual contrast between the dropdown rail(s) and wall.
    • There is a high visual contrast between the walls and floor.
    • The lighting levels are good.
  • Comments View
    • There is a second toilet with adaptations at the opposite end of the building, 18m from the main entrance.
    • This toilet has a larger transfer space to the left and contains a shower.

Accessible Shower

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located in the toilet with adaptations at the right hand end of the building.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 48cm (1ft 7in).
  • Other facilities available include; a dropdown rail.
  • There is level access to the services from the accessible shower facilities.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left after reception.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left after reception.
    • The male toilet(s) is/are approximately 8m (8yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the children's toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are also unisex children's toilets off the nursery.

Standard Toilet(s) (Nursery)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the nursery.
    • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in these standard toilets.
    • The height of the baby change table once extended is 98cm (3ft 3in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are available.
  • Comments View
    • Groups meeting at the centre include an advocacy service and elders groups.
    • All room signage in the centre is tactile and Braille.