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Overview

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• About View
  • This is an art gallery with a cafe.
  • Facilities available in the venue include: galleries, cafe and toilets.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Twickenham Train Station.
  • The nearest underground station is Richmond Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have stepped access: West Gallery.
  • Access throughout may include uneven surfaces, manual doors and doors permanently held open.
  • Level 1 and 2 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • Documents are available in the following formats: large print (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

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Parking

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• Car Park View
  • The car park is located in front of the venue, off Riverside.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and loose chippings.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 210cm (width) x 500cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 22m from the Orleans House Gallery entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Orleans House Gallery). Skip to the next section.

Entrance (Orleans House Gallery)

• This entrance is located at the front of the venue.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is ramped and stepped access at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• The ramp bypasses the steps.
• There are 5 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are unmarked.
• The steps have tactile markings at the top.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 14cm.
• The depth of the steps is between 30cm and 45cm.
• There is a single automatic door at this entrance.
• The door opens away from you.
• There is a push pad at a height of 95cm.
• The width of the opening is 102cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is a push pad or push button to exit at a height of 100cm.
• There is step-free level access as you enter.

You are on Entrance (Orleans House Gallery - West Gallery). Skip to the next section.

Entrance (Orleans House Gallery - West Gallery)

• This entrance is located at the rear of the venue.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 95cm.
• The width of the opening is 97cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 93cm.
• There is step-free level access as you enter.

You are on Entrance (Stables Gallery). Skip to the next section.

Entrance (Stables Gallery)

• This entrance is located off Stables Court.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens towards you.
• The width of the opening is 113cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is step-free level access as you enter.

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Entrance (Toilet Block)

• This entrance is located off Stable Court.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 165cm.
• The door has a high visual contrast.
• There is a second set of double manual doors.
• The second set of doors are permanently held open.
• The width of the opening is 105cm.
• The second set of doors have a high visual contrast.
• There is step-free level access as you enter.

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Reception (Orleans House Gallery)

• The reception is located to the left from the Orleans House Gallery entrance.
• The distance from the Orleans House Gallery entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 120cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Reception (Stables Gallery). Skip to the next section.

Reception (Stables Gallery)

• The reception is located to the left from the Stables Gallery entrance.
• The distance from the Stables Gallery entrance is 1m.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

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Shop (Orleans House Gallery)

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• Getting Around View
  • There is step-free level access throughout all areas.
  • Access throughout may include narrow aisles (less than 120cm).
  • The majority of product aisle widths are under 120cm.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There is no (or very little) background noise.
  • The reception desk is used as the counter.

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Lift (Orleans House Gallery)

• The lift surveyed is located ahead from the Orleans House Gallery entrance.
• The distance from the Orleans House Gallery entrance is 5m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• Levels 0, 1 and 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 107cm (width) x 136cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

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Stairs (Orleans House Gallery)

• The stairs surveyed are located ahead from the Orleans House Gallery entrance.
• There is a permanently held open door to access the stairwell.
• Levels 0, 1 and 2 can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Exhibition Space (Orleans House Gallery). Skip to the next section.

Exhibition Space (Orleans House Gallery)

• All exhibits are indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• The following areas have stepped access: West Gallery.
• Access throughout may include manual doors and doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• There is background noise in some areas.
• Lighting levels vary due to the size of the space.
• Display information includes: information boards and televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour, this may include the use of a lift.
• The following areas of the tour have stepped access: West Gallery.
• Access throughout the tour may include manual doors and doors permanently held open.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.

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Exhibition Space (Stables Gallery)

• All exhibits are indoors.
• There is step-free level access throughout all areas.
• Access throughout may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a medium visual contrast.
• There is no (or very little) background noise.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Display information includes: information boards and televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: benches.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include uneven surfaces.

You are on Eating and Drinking (Stables Cafe). Skip to the next section.

Eating and Drinking (Stables Cafe)

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• Location and Access View
  • Stable Cafe is located off Stables Court.
  • The most accessible route has step-free level access and uneven surfaces.
  • There is step-free level access into this area.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The width of the opening is 110cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld and wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the right from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables and booths.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Toilet and Changing Facilities (Orleans House Gallery). Skip to the next section.

Toilet and Changing Facilities (Orleans House Gallery)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the right from the Orleans House Gallery entrance.
  • The toilet with adaptations has a left hand transfer space.
  • Ambulant toilet facilities are located within the standard toilets.
  • The male and female step-free standard toilet facilities are located to the right from the Orleans House Gallery entrance.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the male and female standard toilets.

You are on Toilet and Changing Facilities (Toilet Block). Skip to the next section.

Toilet and Changing Facilities (Toilet Block)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located within the toilet block.
  • The toilet with adaptations has a right hand transfer space.
  • Ambulant toilet facilities are located within the male and female standard toilets.

You are on Toilet with Adaptations (Orleans House Gallery - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Orleans House Gallery - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the right from the Orleans House Gallery entrance.
  • The distance from the Orleans House Gallery entrance is 7m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • The height of the push button is 97cm.
  • There is pictorial signage on or near the door.
  • The door opens outwards automatically and has a low visual contrast.
  • The width of the door opening is 93cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 230cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 72cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 85cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 85cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Toilet Block). Skip to the next section.

Toilet with Adaptations (Toilet Block)

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• Location and Access View
  • The toilet surveyed is located within the toilet block.
  • The distance from the toilet block entrance is 6m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 100cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 83cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 118cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 148cm from the floor.
  • The height of the baby change facility when in use is 108cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.