You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: an indoor swimming pool, an outdoor swimming pool, fitness suite/gym, studios and a café.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest step-free train station is Richmond.
  • The nearest underground station is Richmond.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the viewing gallery on the first floor.
  • The following areas have stepped access: the first floor.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The ground and first floors can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located within the café.
  • The toilet with adaptations has a right hand transfer space.
  • The male and female step-free standard toilet facilities are located within the café.
• Changing Places and Changing Facilities View
  • The changing facilities which have adaptations are located within the swimming pool changing area.
  • Standard changing facilities are located to the right from the main entrance.
  • Parent and baby changing facilities are located within the swimming pool changing area.
• Washroom and Shower Facilities View
  • Standard shower facilities are located within the swimming pool and fitness suite changing areas.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Twickenham Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 430cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 24m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located at the rear of the car park.
  • There is a payment machine with controls at a suitable height for a wheelchair user.
  • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a button for assistance at a height of 80cm.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The door opens towards you.
• The width of the opening is 94cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the left from the main entrance.
• The distance from the main entrance is 2m.
• There is step-free level access to the reception.
• The height of the reception desk is 111cm.
• There is a lowered section at the desk.
• The height of the lowered section is 73cm.
• The reception has patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There are security barriers which are operated by key card.
• The width of the barrier is 94cm.
• The height of the card reader is 97cm.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the viewing gallery on the first floor.
• The following areas have stepped access: the first floor.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Café Sisi). Skip to the next section.

Eating and Drinking (Café Sisi)

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• Location and Access View
  • The café is located to the left from the main entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 88cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the rear of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located within the café.
  • The distance from the café entrance is 12m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 144cm (width) x 280cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 70cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 70cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 168cm from the floor.
  • The height of the baby change facility when in use is 83cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Studio 1). Skip to the next section.

Room (Studio 1)

• The room is located to the right from the main entrance, via the swimming pool changing area.
• The distance from the main entrance is 46m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The door opens towards you.
• The width of the opening is 69cm.
• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: the stage area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Changing Area (Fitness Suite - Male). Skip to the next section.

Changing Area (Fitness Suite - Male)

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• Changing Area View
  • The male changing area was surveyed.
  • The changing area is located to the right from the main entrance.
  • The distance from the main entrance is 20m.
  • The most accessible route to the changing area has step-free level access, manual doors and narrow walkways.
  • There is step-free level access into the changing area.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
  • Internally the door has a high visual contrast.
  • Facilities in this area include: toilets, showers, a changing bench and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
• Shower Facilities View
  • There is step-free level access to the shower facilities.
  • There is a fixed height shower head.
  • The shower controls are sensor.
  • There is no shower seat.

You are on Stairs (Access to Fitness Suite). Skip to the next section.

Stairs (Access to Fitness Suite)

• The stairs surveyed are located on the right hand side of the building.
• The ground and first floors can be accessed by these stairs.
• There are 19 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Gym (Fitness Suite). Skip to the next section.

Gym (Fitness Suite)

• The gym is located on the first floor.
• There is step-free level access into the gym.
• The fitness suite consists of two separate rooms, a cardio room and weights rooms.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door is permanently held open.
• The width of the opening is 88cm.
• There is step-free level access throughout.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• The gym is staffed when open.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Changing Area (Swimming Pool - Gender Inclusive). Skip to the next section.

Changing Area (Swimming Pool - Gender Inclusive)

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• Changing Area View
  • The gender inclusive changing area was surveyed.
  • The changing area is located to the right from the main entrance.
  • The distance from the main entrance is 9m.
  • The most accessible route to the changing area has step-free level access and doors permanently held open.
  • There is step-free level access into the changing area.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a high visual contrast.
  • Facilities in this area include: changing cubicles, a Changing Places facility, toilets, showers, a changing bench, baby change facilities and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • The height of the baby change facility when in use is 80cm.
  • Lighting levels vary due to the size of the space.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a push tap.
• Shower Facilities View
  • There is stepped access to the shower facilities.
  • There is a fixed height shower head.
  • The shower controls are push.
  • There is no shower seat.

You are on Changing Room with Adaptations (Swimming Pool). Skip to the next section.

Changing Room with Adaptations (Swimming Pool)

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• Location and Access View
  • The changing room surveyed is located within the swimming pool changing area.
  • The distance from the swimming pool changing area is 8m.
  • The most accessible route to the changing room has step-free level access.
  • There is step-free level access into the changing room.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • Facilities available in the changing room include: a changing table/bench, a wash basin and a wheel-in shower.
  • The dimensions of the changing room are 175cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The wash basin is 76cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right of the wash basin as you look at it.
  • The wash basin grab rail has a high visual contrast.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is no mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The changing room has no disposal facilities.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 170cm from the floor.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • There is a shower seat.
  • The shower seat is 58cm from the floor.
  • The shower controls are lever mixer.
  • There are grab rails for the shower.
  • The shower grab rails have a high visual contrast.
  • There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The length of the changing bench is 140cm.

You are on Pool (Indoor). Skip to the next section.

Pool (Indoor)

• This is an indoor swimming pool.
• There is step-free level access throughout this area.
• Access throughout this area may include slippery surfaces.
• The flooring is shiny.
• There is an emergency alarm at poolside.
• Lighting levels vary due to the use of large glazed walls.
• Access into the water is via a ladder or steps.
• There are 7 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of the steps throughout its length.
• The steps have some clear markings.
• Guests get into the water by dropping directly in from the side of the pool.
• The pool has a lifeguard on duty at all times.
• The following adaptations are available for disabled people: hydraulic hoist.
• Additional facilities include: a children's pool.

You are on Exit (to Outdoor Pool). Skip to the next section.

Exit (to Outdoor Pool)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double manual doors at this exit, however one door is locked or bolted.
• The door opens away from you.
• The width of the opening is 70cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is a second set of double manual gates, however one gate is locked or bolted.
• The second gate opens away from you.
• The width of the opening is 135cm.
• The second set of gates have a low visual contrast.
• There is step-free access via ramp as you exit.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.

You are on Pool (Outdoor). Skip to the next section.

Pool (Outdoor)

• This is an outdoor swimming pool.
• There is step-free level access throughout this area.
• Access throughout this area may include slippery surfaces.
• There is not an emergency alarm at poolside.
• Access into the water is via a ladder or steps.
• There are 7 steps with a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of the steps throughout its length.
• The steps are clearly marked.
• The pool is staffed at all times.
• The following adaptations are available for disabled people: hydraulic hoist.

You are on Stairs (Access to Viewing Gallery). Skip to the next section.

Stairs (Access to Viewing Gallery)

• The stairs surveyed are located ahead from the main entrance.
• The ground and first floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps are clearly marked and have a handrail on the right going up.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The first 2 steps do not have handrails.
• The last 3 steps have handrails on both sides.

You are on Seating Area (Viewing Gallery). Skip to the next section.

Seating Area (Viewing Gallery)

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• Location and Access View
  • The viewing gallery is located on the first floor.
  • The most accessible route has steps and doors permanently held open.
  • There is step-free access via ramp into this area.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the right going up.
  • There are double manual doors with a high visual contrast.
  • The doors open away from you.
  • The width of the opening is 172cm.
• Seating Area View
  • The following areas have stepped access: the tiered seating.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: benches.
  • The chairs are fixed.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.