You are on Station Overview. Skip to the next section.

Station Overview

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• Parking and Public Transport View
  • The station has its own car park, with Blue Badge parking available.
  • There is a public car park nearby and a taxi rank.
  • The name of the nearest car park is NCP London Richmond Station.
  • View information on NCP London Richmond Station Car Park (opens new tab) .
  • The nearest underground station is Richmond.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is also an entrance on Kew Road which has 2 steps that are 18cm high.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: lift 2 from the upper concourse, and platforms 2 and 3 from the lower concourse.
  • The lower and upper concourses can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is a member of staff available for assistance.
  • There is a ticket counter and a self-serve touchscreen at this station.
  • Help points are available on all platforms.
  • Announcements in the main ticketing/concourse area are audio and visual.
  • ATMs are available.
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the lower concourse.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free standard toilet facilities are located on the lower concourse.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Kew Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There is 1 designated Blue Badge parking bay available.
  • The Blue Badge bay has faded markings.
  • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 490cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 24m from the car park entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located off Kew Road.
  • The name of the car park is NCP London Richmond Station.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Car Park). Skip to the next section.

Entrance (Car Park)

• This entrance is located on the left hand side of the station, off the car park.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is ramped and stepped access at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 9 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 180cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Kew Road). Skip to the next section.

Entrance (Kew Road)

• This entrance is located at the front of the station off Kew Road.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 148cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Ticketing (Upper Concourse). Skip to the next section.

Ticketing (Upper Concourse)

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• Ticket Counter View
  • The ticket counter surveyed is located to the left from the Kew Road entrance.
  • There is step-free level access to the counter.
  • The queue width is at least 150cm and the width at each turn is at least 150cm.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 107cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 82cm.
  • The counter has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Self-Service Ticket Machines View
  • The self-service ticket machines are located on the upper concourse.
  • There is step-free level access to the self-service ticket machines.
  • The height of the touchscreen display ranges from 100cm to 120cm from the floor.

You are on Ticketing (Lower Concourse). Skip to the next section.

Ticketing (Lower Concourse)

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• Self-Service Ticket Machines View
  • The self-service ticket machines are located on the lower concourse.
  • There is step-free level access to the self-service ticket machines.
  • The height of the touchscreen display ranges from 100cm to 120cm from the floor.

You are on Counter (Visitor Information). Skip to the next section.

Counter (Visitor Information)

• The counter is located to the right from the Kew Road entrance.
• The distance from the Kew Road entrance is 7m.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels vary due to the size of the space.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: lift 2 from the upper concourse, and platforms 2 and 3 from the lower concourse.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the walls and floor in all areas.
• There may be background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Barriers (Upper Concourse). Skip to the next section.

Barriers (Upper Concourse)

• The ticket barrier opening width is 62cm.
• The wider ticket barrier opening width is 106cm.
• There are fixed ticket readers.
• The ticket slot heights for the barriers are 95cm (insert ticket) and 100cm (remove ticket) from the floor.
• The contactless card reader height is 103cm from the floor.
• The scanner height is 80cm from the floor.
• All ticket barriers are similar in height.
• Assistance is available at the ticket barrier.

You are on Barriers (Lower Concourse). Skip to the next section.

Barriers (Lower Concourse)

• The ticket barrier opening width is 60cm.
• The wider ticket barrier opening width is 106cm.
• There are fixed ticket readers.
• The ticket slot heights for the barriers are 95cm (insert ticket) and 100cm (remove ticket) from the floor.
• The contactless card reader height is 103cm from the floor.
• The scanner height is 80cm from the floor.
• All ticket barriers are similar in height.
• Assistance is available at the ticket barrier.

You are on Lift (1). Skip to the next section.

Lift (1)

• The lift surveyed is located to the right from the Kew Road entrance.
• The distance from the Kew Road entrance is 38m.
• The most accessible route to the lift has step-free level access.
• The upper concourse and platform 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 140cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift (2). Skip to the next section.

Lift (2)

• The lift surveyed is located to the right from the Kew Road entrance.
• The distance from the Kew Road entrance is 28m.
• The most accessible route to the lift has a slight ramp or slope.
• The upper concourse and lower concourse are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 140cm (width) x 135cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Upper to Lower). Skip to the next section.

Stairs (Upper to Lower)

• The stairs surveyed are located ahead from the Kew Road entrance.
• The upper concourse and lower concourse can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There are two other sets of similar stairs that have access between the upper concourse and lower concourse.

You are on Seating Area (Waiting Room - Platform 1). Skip to the next section.

Seating Area (Waiting Room - Platform 1)

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• Location and Access View
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single automatic door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 100cm.
  • The height of the push pad button to enter is 93cm.
  • The height of the push pad button to exit is 84cm.
  • There is a small lip at the entrance.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: high tables and long tables.
  • The chairs and tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Platforms. Skip to the next section.

Platforms

• There are 7 platforms at this station.
• The following platforms have step-free level access: 1, 2, 3, 4, 5, 6 and 7.
• All platforms have tactile markings along the platform edge.
• All platforms have clear markings along the platform edge.
• Announcements on platforms are audio and visual.
• There are fixed hearing assistance systems on all platforms.
• All platforms have help points.
• All platforms have seating.
• Seating available on the platforms includes: chairs with armrests and chairs without armrests.

You are on Toilet with Adaptations (Lower Concourse - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Concourse - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the lower concourse, to the right from the car park entrance.
  • The distance from the car park entrance is 5m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 325cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 250cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.