You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: a theatre, ticket office, bars, a kiosk, a toilet with adaptations and standard toilets.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking.
  • The nearest step-free train station is Richmond.
  • The nearest underground station is Richmond.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • The following areas have step-free access via ramps or slopes: all seats in the stalls, the stalls bar and seats 1-12 on the upper circle.
  • The following areas have stepped access: the kiosk, standard toilets in the stalls, the Ambassador Lounge on the mezzanine, and all facilities on the dress circle and upper circle floors.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The stalls, mezzanine, dress circle and upper circle can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • Documents are available in the following formats: large print (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the left from the accessible entrance.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female standard toilet facilities are located next to the upper circle bar and at the rear of upper circle seating.
  • The male and female standard toilet facilities are located in the dress circle and stalls.
  • The shared standard toilet facilities are located in the Ambassador Lounge.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street standard parking is available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the venue.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 5 steps with a central handrail.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 140cm.
• The doors have a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors are permanently held open.
• The width of the opening is 140cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

• This entrance is located to the left of the main entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with a handrail on the right going down.
• There is a bell at a height of 103cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 127cm.
• The doors have a high visual contrast.
• There is step-free access via ramp as you enter.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.

You are on Entrance (Box Office). Skip to the next section.

Entrance (Box Office)

• This entrance is located to the right of the main entrance.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The door is permanently held open.
• The width of the opening is 82cm.
• The doors have a high visual contrast.

You are on Counter (Box Office). Skip to the next section.

Counter (Box Office)

• The counter is located to the right from the box office entrance.
• The distance from the box office entrance is 2m.
• There is step-free level access to the counter.
• The height of the counter is 111cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• The flooring is patterned.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Getting Around. Skip to the next section.

Getting Around

• The following areas have step-free access via ramps or slopes: all seats in the stalls, the stalls bar and seats 1-12 on the upper circle.
• The following areas have stepped access: the kiosk, standard toilets in the stalls, the Ambassador Lounge on the mezzanine, and all facilities on the dress circle and upper circle floors.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• Some flooring is patterned.
• There is a high visual contrast between the walls and floor in all areas.
• There may be background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable in some areas.

You are on Theatre. Skip to the next section.

Theatre

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Captioned performances are not available.
  • Signed performances are available.
  • Signed performances take place on Thursday evenings.
  • Audio described performances are available.
  • Autism friendly/relaxed performances are available.
  • Autism friendly/relaxed performances are available for pantomimes.
  • Sensory friendly performances are available.
  • The theatre encourages visitors to use the Sennheiser Mobile Connect app for a hearing assistance system.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has a steep ramp or slope and doors permanently held open.
  • There is step-free level access to a row of seating.
  • There is a designated seating area.
  • The following rows have step-free access via ramps or slopes: rows A - T in the stalls.
  • The following rows have stepped access: the rows in the dress circle and upper circle.
  • Row H in the stalls which can be accessed via a steep ramp has more space for assistance dogs or companions.
  • The flooring is patterned.
  • Seating available includes: flip-down seats with armrests.

You are on Designated Seating (Stalls). Skip to the next section.

Designated Seating (Stalls)

• The designated seating area surveyed is located at the rear of the stalls.
• The distance from the accessible entrance is 7m.
• The most accessible route to the designated seating has doors permanently held open.
• There is step-free access via ramp to the designated seating.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There are double manual doors with a low visual contrast.
• The doors are permanently held open.
• The width of the opening is 135cm.
• The designated seating area is clearly marked.
• There are 4 designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies.
• The view from this seating area is clear from obstructions.
• Companions sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• The seating is fixed.
• The flooring is patterned.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.
• There is a toilet with adaptations close to the seating area (within approximately 50m).
• Seats can be removed from Row R to accommodate wheelchair users.

You are on Eating and Drinking (Stalls Bar). Skip to the next section.

Eating and Drinking (Stalls Bar)

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• Location and Access View
  • The stalls bar is located on the right hand side of the stall seating.
  • The most accessible route has a steep ramp or slope, uneven surfaces and doors permanently held open.
  • There is step-free access via ramp into this area.
  • The slope has a steep gradient.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 124cm.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 85cm.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: an additional seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: coffee tables.
  • Some chairs are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

You are on Eating and Drinking (Kiosk). Skip to the next section.

Eating and Drinking (Kiosk)

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• Location and Access View
  • The kiosk is located to the left from the main entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left from the accessible entrance.
  • The distance from the accessible entrance is 5m.
  • The most accessible route to the toilet has a steep ramp or slope.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 72cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 160cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 73cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 124cm from the floor.
  • The height of the baby change facility when in use is 100cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located on the right hand side of the theatre.
• The stalls, mezzanine, dress circle and upper circle can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There are no handrails for the first 4 steps.
• The handrail then goes from being on one side to both sides.

You are on Lounge (The Ambassador Lounge). Skip to the next section.

Lounge (The Ambassador Lounge)

• The lounge is located on the mezzanine.
• There is stepped access into the lounge.
• There are 8 steps with a handrail on the left going up.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors with a high visual contrast.
• The doors are permanently held open.
• The width of the opening is 112cm.
• There is a second single manual door which is permanently held open.
• The width of the second door opening is 85cm.
• The walls and floor have a high visual contrast.
• Seating available in the lounge includes: chairs with armrests, chairs without armrests, benches and stools.
• Furniture available in the lounge includes: tables and coffee tables.
• There is no TV.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lighting levels are adjustable.
• Table service is available in the lounge.

You are on Eating and Drinking (Dress Circle Bar). Skip to the next section.

Eating and Drinking (Dress Circle Bar)

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• Location and Access View
  • The Dress Circle Bar is located on the dress circle.
  • The most accessible route has steps.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 62cm.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located ahead from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 120cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, benches, stools and high stools.
  • Furniture available in this area includes: coffee tables and high tables.
  • Some tables are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

You are on Seating Area (Balcony - Dress Circle Bar). Skip to the next section.

Seating Area (Balcony - Dress Circle Bar)

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• Location and Access View
  • The Balcony is located off the Dress Circle Bar.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • There is a lip at the threshold of the door.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The flooring is shiny.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables and high tables.
  • There is no (or very little) background noise in this area.

You are on Eating and Drinking (Upper Circle Bar). Skip to the next section.

Eating and Drinking (Upper Circle Bar)

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• Location and Access View
  • The Upper Circle Bar is located on the upper circle.
  • The most accessible route has steps.
  • There is stepped access into this area.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm .
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double manual doors with a high visual contrast.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 55cm.
• Service View
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located ahead from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 111cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: coffee tables, high tables and long tables.
  • Some chairs and tables are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.