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Teddington Station

Victoria Road, Teddington, TW11 0BB

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Access Guide

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Station Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Platforms 1 and 2 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is a member of staff available for assistance.
    • There is a ticket counter and a self-serve touchscreen at this station.
    • Help points are available on platforms 1 and 2.
    • Announcements in the main ticketing/concourse area are audio and visual.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Parking

Entrance (Victoria Road - Platform 1)

  • This entrance is located off Victoria Road.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 98cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free access via slope as you enter.
  • The slope has a slight gradient.

Access Point (Victoria Road - Platform 1)

  • This access point is located off Victoria Road.
  • The access point is not clearly signed.
  • There is a fixed ticket reader.
  • Assistance is not available at the access point.
  • There is step-free access via a very easy slope.
  • There is an open gap.
  • The width of the opening is 175cm.
  • There is step-free level access as you enter.

Ticketing (Platform 1)

  • Ticket Counter View
    • The ticket counter surveyed is located to the left from the Victoria Road Platform 1 entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has windows.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Self-Service Ticket Machines View
    • The self-service ticket machines are located at the Victoria Road Platform 1 access point.
    • There is step-free access via a very easy slope to the self-service ticket machines.
    • The height of the touchscreen display ranges from 100cm to 120cm from the floor.

Waiting Area - Platform 1

  • Location and Access View
    • The waiting area is located on platform 1.
    • The most accessible route has a slight ramp or slope.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • The chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels vary due to the size of the space.

Access Point (Station Road - Platform 2)

  • This access point is located off Station Road.
  • The approach to the access point has uneven surfaces.
  • The access point is clearly signed.
  • There is a fixed ticket reader.
  • Assistance is not available at the access point.
  • There is step-free access via a very easy slope.
  • There is an open gap.
  • The width of the opening is 170cm.
  • There is step-free level access as you enter.

Ticketing (Platform 2)

  • Self-Service Ticket Machines View
    • The self-service ticket machines are located at Station Road Platform 2 access point.
    • There is step-free access via a very easy slope to the self-service ticket machines.
    • The height of the touchscreen display ranges from 100cm to 130cm from the floor.

Waiting Room - Platform 2

  • Location and Access View
    • The waiting room is located on platform 2.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single automatic door with a high visual contrast.
    • The door opens away from you.
    • The width of the opening is 72cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • The chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located on Station Road.
  • The distance from the Station Road Platform 2 access point is 5m.
  • The most accessible route to the lift has step-free level access and uneven surfaces.
  • Platforms 1 and 2 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 107cm.
  • The internal dimensions of the lift are 150cm (width) x 160cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are other lifts available at this location which are of a similar size.

Bridge (Footbridge)

  • The bridge is internal.
  • There is step-free access via a very easy slope to the bridge.
  • There are 20+ steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.

Platforms

  • There are 2 platforms at this station.
  • The following platforms have step-free level access via lift: 1 and 2.
  • All platforms have tactile markings along the platform edge.
  • All platforms have clear markings along the platform edge.
  • Announcements on platforms are audio and visual.
  • There are fixed hearing assistance systems on all platforms.
  • All platforms have help points.
  • All platforms have seating.
  • Seating available on the platforms includes: chairs with armrests, chairs without armrests and perch seating.

Toilet with Adaptations (Platform 1 - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on platform 1.
    • The distance from the Victoria Road Platform 1 entrance is 18m.
    • The most accessible route to the toilet has a very easy slope.
    • There is step-free level access into the facility.
    • There is a door to access the toilet area.
    • The door is single and opens towards you (pull).
    • The width of the door is 100cm.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 100cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 155cm (width) x 217cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 72cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 83cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.