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The Twickenham Museum

25 The Embankment, Twickenham, TW1 3DU

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Access Guide

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Overview

Parking

  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Church Street.
    • The Blue Badge bays are clearly marked.
  • Public Car Parks View
    • There is a public car park located on Flood Lane.
    • The name of the car park is Church Lane.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a bell at a height of 146cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 78cm.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the right from the entrance.
  • The distance from the entrance is 2m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 73cm.
  • The reception has windows and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.

Exhibition Space

  • The museum is indoors.
  • The following areas have stepped access: the first floor.
  • Access throughout may include uneven surfaces, doors permanently held open and narrow walkways.
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise.
  • Lighting levels vary due to the size of the space.
  • Display information includes: pictorial and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs with armrests.
  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The following areas of the tour have stepped access: the first floor.
  • Access throughout the tour may include uneven surfaces, doors permanently held open and narrow walkways.
  • Areas with stepped access only can be experienced by visitors via an information booklet.
  • Wayfinding signage is not provided throughout the tour.

Standard Toilet Facilities

  • The gender inclusive toilet facilities were surveyed.
  • The toilet is located to the left from the entrance.
  • The distance from the entrance is 5m.
  • The most accessible route has step-free level access, doors permanently held open and narrow openings.
  • There is step-free level access into the toilet.
  • There is written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 67cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever tap.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stairs

  • The stairs surveyed are located ahead from the entrance.
  • The ground and first floors can be accessed by these stairs.
  • There are 12 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.