You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • This guide covers the check in area and security.
  • Services available in the venue include: a special assistance desk.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.

You are on Related Access Guides (Terminal 3 Parking Guides). Skip to the next section.

Related Access Guides (Terminal 3 Parking Guides)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to Terminal 3 link (new tab) - click here.
• Terminal 3 Pick Up/Drop Off, Short Stay and Mid Stay link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There is 1 toilet with adaptations.
• The toilet with adaptations is located at the far right side of the hall.
• The toilet with adaptations has a left hand transfer space.
• Step-free male and female toilet facilities are located at the far right side of the hall.
• Parent and baby changing facilities are located at the far right side of the hall.

You are on Lift (T3 Multi Storey Car Park). Skip to the next section.

Lift (T3 Multi Storey Car Park)

• The lift is located at the end of the Link Bridge, in the central lobby of Terminal 1.
• The floors which are accessible by the lift surveyed are G, 3, 5, 7, 9, 11.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a medium visual contrast.
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 226cm.
• The internal dimensions of the lift are 315cm x 274cm.
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Entrance (Door 2 Security). Skip to the next section.

Entrance (Door 2 Security)

• This entrance is located at the front of the building.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There are help points available, but not at a low level.
• There are double automatic doors which open by sliding.
• The width of the opening is 183cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 183cm.
• The second doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Entrance (Door 1 - Ryanair Check In and Bag Drop). Skip to the next section.

Entrance (Door 1 - Ryanair Check In and Bag Drop)

• This entrance is located at the front left hand end of the building.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There are help points available, but not at a low level.
• There are double automatic doors which open by sliding.
• The width of the opening is 201cm.
• The doors has a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 201cm.
• The second doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Escalator (from the Skylink Walk Way to Check In A). Skip to the next section.

Escalator (from the Skylink Walk Way to Check In A)

• The escalator is located at the rear of the Sky Link.
• The floors which are accessible by escalator are Sky Link and Check In A.
• Escalators go both up and down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Lift (Ground Floor to Ryanair Check In Level 5). Skip to the next section.

Lift (Ground Floor to Ryanair Check In Level 5)

• The lift is located to the left of the Departures Check In external entrance.
• The floors which are accessible by the lift surveyed are Ground floor and level 5.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 140cm x 178cm.
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Check-In Area. Skip to the next section.

Check-In Area

• There is step-free level access in this area.
• Clear directional signage is provided in this area.
• Dementia friendly signage is provided.
• Departures information boards are available.
• All of the directional display screens can be used to provide disruption related information.
• There are not audible announcements for flight information in this area.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are moderate to good.

You are on Special Assistance (Check In A). Skip to the next section.

Special Assistance (Check In A)

• The passenger services counter is located to the left of the Check In area.
• The passenger services counter is approximately 10m from the door 1 entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free level access to the counter.
• The counter is staffed.
• The height of the counter is 111cm.
• There is not sufficient space to write or sign documents on the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests and tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).

You are on Check-In Desks (Desks 1 - 30). Skip to the next section.

Check-In Desks (Desks 1 - 30)

• The check-in desks are located at the rear of the check in area.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 128cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located at the centre of the Departures Hall, to the left of Security A.
• The oversize baggage check-in is staffed.

You are on Self-Service Check-In (Bag Drop). Skip to the next section.

Self-Service Check-In (Bag Drop)

• The self-service check-in is located in front of check in desks 02 - 16.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 96cm and 125cm.
• There is not a height adjustable touchscreen available.
• The height of the document scanner at the kiosk is 90cm.
• The height of the baggage tag printer at the kiosk is 61cm.
• The height of the boarding pass printer at the kiosk is 61cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist at the self-service check-in area.
• The oversize baggage check-in is located at the centre of the Departures Hall, to the left of Security A.
• The oversize baggage check-in is staffed .

You are on Parent and Baby Room / Baby Feeding Room (Terminal 3 - Departures Check In ). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Terminal 3 - Departures Check In )

• There is step-free level access into the room.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 76cm.
• Internally the door has a high visual contrast.
• The baby change facility when in use is at a height of 90cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a nappy/incontinence items bin.

You are on Toilet with Adaptations (Terminal 3 - Departures Check In - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Terminal 3 - Departures Check In - Left Hand Transfer)

• This toilet is located to the right of the check in area.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the toilet door opening is 86cm.
• The door has a twist lock.
• Internally the door has a high visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 176cm x 234cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 99cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a medium visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a medium visual contrast.
• The toilet roll holder is 119cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 72cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a high visual contrast.
• The soap dispenser is 99cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high visual contrast.
• The hand dryer is 98cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 116cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Security (A). Skip to the next section.

Security (A)

• The gate opening width is 55cm.
• The scanners are fixed.
• The height of the fixed scanner is 111cm.
• The accessible gate opening width is 118cm.
• The scanners are handheld.
• The minimum width of the queuing lane is 120cm.
• There is a separate wheelchair accessible lane.
• The separate wheelchair accessible lane is located at the right hand end of the gates.
• The airport has private search areas available in all Security Search Areas.
  Where required, Aviation Security Officers will provide walking aids to assist passengers through the Archway Metal Detector (AMD).
  Seating is also available close to the AMD in the search area.
• There is a member of staff available for help and assistance.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 1 - Departures Lounge link (new tab) - click here.