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The Car Rental Village

Manchester Airport, Ringway Road, Manchester, M22 5WH

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Access Guide

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Overview

  • About View
    • This guide covers the car rental village.
    • Services available in the venue include: various car hire companies and their designated collection and return areas.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.

Getting Help and Assistance

  • For information about the Special Assistance at Manchester Airport please click here (new tab).
  • There is a member of staff available for help and assistance.
  • British Sign Language can be provided virtually.
  • There is a designated assistance dog spending area.
  • The sunflower room is located in the Terminal 1 Departures Lounge.
    There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
    Passengers are escorted to this area by a member of staff.
    Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
    If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
    All parking in the multi-storey is pre-booked only.

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • Toilets with adaptations are located to the rear of the car hire reception building.
  • The toilet with adaptations has a left hand transfer space.
  • Step-free male and female toilet facilities are located to the rear or the car hire village reception.
  • Parent and baby changing facilities are located within the toilet with adaptations.

Entrance

  • This entrance is located to the front of the car rental village reception.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which open by sliding.
  • The push pad for the automatic doors is at a height of 93cm.
  • The width of the opening is 142cm.
  • There is an oversized threshold at the opening.
  • The doors have a low visual contrast.
  • There is a second set of manual doors which open by sliding.
  • The width of the opening is 123cm.
  • There is an oversized threshold at the opening.
  • The second doors has a low visual contrast.
  • There is step-free level access as you enter the entrance.

Getting Around

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.

Car Rental Desks

  • The car rental desks are located to either side of the entrance.
  • There is clear signage to the car rental desks.
  • There is step-free level access to the car rental desks.
  • The height of the car rental desks is 105cm.
  • There is not a lowered section at the car rental desks.
  • There is not a hearing assistance system at the car rental desks.
  • There is a member of staff available to assist with bags at the car rental desk.

Seating Area

  • The seating area is located to the right of the entrance.
  • There is step-free level access in this area.
  • There is not designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are fixed chairs without armrests available in this area.
  • The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
  • Some flooring is shiny.
  • There is no (or very little) background noise.
  • There is not a hearing assistance system.
  • Lighting levels are varied.

Toilet with Adaptations (Left Hand Transfer)

  • This toilet is located to the rear of the car hire village reception building.
  • This toilet is approximately 29m from the car hire village reception entrance.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the cubicle are 166cm x 220cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 116cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 109cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rail is on the left of the wash basin as you look at it.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 118cm from the floor.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The baby change facility when in use is at a height of 89cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

Rental Car Collection and Return

  • The vehicle collection point can be found to the right and left of the car hire village reception building.
  • The most accessible route from the reception to the collection point has step-free level access and dropped kerbs without tactile paving.
  • The vehicle return point can be found at the specific car hire company compounds.
  • The most accessible route from the vehicle return point to the reception has step-free level access and dropped kerbs with tactile paving.

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