You are on Overview. Skip to the next section.

Overview

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• About View
  • This guide covers Departure Gates A1 to A12.
  • Facilities available in the venue include: a shop and vending machines.
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the route to the departure gates.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 2 - Departure Lounge link (new tab) - click here.

You are on Getting To Departure Gates. Skip to the next section.

Getting To Departure Gates

• The start and end of the travelators are clearly marked.
• There are gaps between the travelators along the route.
• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are moderate to good.
• For information on how to book assistance please visit the airport website.
• There are special assistance points along the route.
  There is a slight ramp from the lift.
  There is steep slope at the end of the walkway before turning left towards the departure gates.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 4 toilets with adaptations.
• Toilets with adaptations are located at Gates 3/4 and 7/8.
• The transfer space within the toilets with adaptations varies between left and right.
• Step-free male and female toilet facilities are located at Gates 3/4.
• Step-free male and female toilet facilities are located at Gates 7/8.
• Step-free standard toilets which include facilities for ambulant disabled people are located at Gates 3/4 and 7/8.
• Parent and baby changing facilities are located at Gates 3/4 and 7/8.

You are on Lift (Departure Lounge to Gate Walkway). Skip to the next section.

Lift (Departure Lounge to Gate Walkway)

• The lift is located at the rear of the departure lounge, near the special assistance point.
• The floors which are accessible by the lift surveyed are floors 2 and 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 138cm x 240cm.
• The internal lift control buttons have tactile markings, a low visual contrast and Braille markings.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Departure Lounge to Gate Walkway). Skip to the next section.

Escalator (Departure Lounge to Gate Walkway)

• The escalator is located at the rear of the departure lounge, after the special assistance area.
• The floors which are accessible by escalator are departure lounge and the A gates walkway.
• The escalator only goes down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Stairs (Departure Lounge to Gate Walkway). Skip to the next section.

Stairs (Departure Lounge to Gate Walkway)

• The floors which are accessible by stairs are departure lounge and the A gates walkway.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located at all departure gates and desks.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests available in this area.
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Gate A1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gate A1 - Right Hand Transfer)

• This toilet is located opposite Gate A1.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 116cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 226cm x 239cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 160cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 107cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 69cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 100cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 99cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 107cm and 169cm from the floor.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are bright.

You are on Toilet with Adaptations (Gate A3/4 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gate A3/4 - Left Hand Transfer)

• This toilet is located beyond Gate 4 and to the right.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens both ways and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 110cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 267cm x 262cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 199cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 112cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 72cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 100cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a low visual contrast.
• The hand dryer is 101cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 108cm and 167cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are bright.

You are on Toilet with Adaptations (Gate A7/A8 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gate A7/A8 - Left Hand Transfer)

• This toilet is located on the right after Gate A8.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens both ways and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 111cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 262cm x 267cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 199cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 117cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a medium visual contrast.
• The soap dispenser is 97cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a low visual contrast.
• The hand dryer is 97cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 105cm and 165cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are bright.

You are on Parent and Baby Room / Baby Feeding Room (Gate A7/A8). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Gate A7/A8)

• There is step-free level access into the room.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the door opening is 114cm.
• Internally the door has a low visual contrast.
• The baby change facility when in use is at a height of 101cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a nappy/incontinence items bin.

You are on Departure Gates. Skip to the next section.

Departure Gates

• The departure gate(s) in this area are A1 to A12.

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• Departure Gate Details View
  • There is clear signage to the departure gates.
  • The height of the documentation check desk is high (95cm - 110cm).
  • There is step-free access to A1 to A12.
  • The gradient of the airbridge ramps may vary as they are height adjustable.
• Boarding View
  • There is step free access (via lift) to the aircraft via A1 to A12 from airbridge.
  • There is an Ambulift available.
  • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

You are on Lift (Gates to Airbridge). Skip to the next section.

Lift (Gates to Airbridge)

• The lift is located after all departure gates.
• The floors which are accessible by the lift surveyed are floors 1 and 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 100cm.
• The internal dimensions of the lift are 108cm x 526cm.
• The internal lift control buttons have a low visual contrast, Braille markings and tactile markings.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Stairs (Gates to Airbridge). Skip to the next section.

Stairs (Gates to Airbridge)

• The floors which are accessible by stairs are floors 1 and 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 236cm x 137cm.
• There are no separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are chairs with armrests and bench seats available in the Ambulift.