You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Overview. Skip to the next section.

Overview

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• About View
  • This guide covers the departure lounge.
  • Facilities available in the venue include: shops, cafés, restaurants and a special assistance area.
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Upper lounge levels can be accessed via a standard lift, stairs and escalator.

You are on Related Access Guides (Terminal 2 - Check In and Security). Skip to the next section.

Related Access Guides (Terminal 2 - Check In and Security)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 2 - Departures Check In link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 8 toilets with adaptations.
• Toilets with adaptations are located after security, before world duty free, on the lounge upper and lower levels.
• The transfer space within the toilets with adaptations varies between left and right.
• Changing Places facilities are located on the lounge lower level.
• Step-free male and female standard toilet facilities are located before world duty free.
• Step-free male and female standard toilet facilities are located on the lounge lower level.
• Step-free male and female standard toilet facilities are located on the lounge upper level.
• Step-free standard toilets which include facilities for ambulant disabled people are located before world duty free, and on the lounge upper and lower levels.
• Parent and baby changing facilities are located after security, before world security, lounge upper and lower levels.

You are on Toilet with Adaptations (After Security - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (After Security - Left Hand Transfer)

• This toilet is located on the right after security.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 115cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 240cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 150cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 110cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 97cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 100cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a waste bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 143cm and 182cm from the floor.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are bright.
• There is another toilet with adaptions with right hand transfer in this area.

You are on Lift (Security to Departure Lounge). Skip to the next section.

Lift (Security to Departure Lounge)

• The lift is located to the right from security.
• The floors which are accessible by the lift surveyed are floors 2 and 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 121cm.
• The internal dimensions of the lift are 137cm x 227cm.
• The internal lift control buttons have a low visual contrast, tactile markings and Braille markings.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Security to Departure Lounge). Skip to the next section.

Escalator (Security to Departure Lounge)

• The escalator is located to the right after security.
• The floors which are accessible by escalator are floors 2 and 3.
• The escalator only goes up.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Stairs (Security to Departure Lounge). Skip to the next section.

Stairs (Security to Departure Lounge)

• The floors which are accessible by stairs are floors 2 and 3.
• There are more than 20 steps, which are unmarked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are moderate to good.

You are on Changing Places (Level 3 - Transfer Both Sides). Skip to the next section.

Changing Places (Level 3 - Transfer Both Sides)

• This Changing Places facility is located on Level 3 to the right after World Duty Free.
• The facility is additional to standard and accessible toilets, and is located close to other managed facilities.

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• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a low visual contrast with the surrounding walls.
  • The width of the door opening is 115cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the facility are 401cm x 297cm.
  • The ceiling height is not at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
• Toilet Details View
  • There are lateral transfer spaces on both sides of the seat but they are obstructed.
  • The transfer space on the left as you face the toilet is 215cm (7ft 0in).
  • The transfer space on the right as you face the toilet is 137cm (4ft 5in).
  • There is a lever flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a medium visual contrast with the surrounding walls.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder is 110cm from the floor.
• Changing Bench and Hoist Details View
  • The length of the facility changing bench is 180cm.
  • The facility changing bench is free standing and height-adjustable.
  • The changing places hoist is powered overhead and covers all areas in the cubicle.
• Shower Details View
  • There is an adjustable shower head.
  • There is no shower seat.
  • There is a grab rail for the shower.
  • The grab rail has a high visual contrast with the surrounding walls.
• Fixtures and Features View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a medium visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser is 122cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer is 98cm from the floor.
  • Wide tear off paper roll is not available.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are two coat hooks.
  • The coat hooks are 113cm and 142cm from the floor.
  • The contrast between the walls and floor varies between high visual contrast and low visual contrast.
  • Lighting levels are bright.

You are on Toilet with Adaptations (Before World Duty Free - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Before World Duty Free - Left Hand Transfer)

• This toilet is located on the right before world duty free.
• There is step-free level access into the toilet.
• There is pictorial signage on or near the door.
• The door to enter opens both ways and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 115cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 244cm x 277cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 178cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 111cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 98cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 100cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a waste bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 144cm and 183cm from the floor.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are bright.
• There is another toilet with adaptions with right hand transfer in this area.

You are on Parent and Baby Room / Baby Feeding Room (World Duty Free). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (World Duty Free)

• There is step-free level access into the room.
• The door to enter opens inwards and has a low visual contrast with the surrounding walls.
• The width of the door opening is 115cm.
• Internally the door has a low visual contrast.
• The baby change facility when in use is at a height of 100cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is a toilet in the parent and baby room.
• The room has a nappy/incontinence items bin.

You are on World Duty Free. Skip to the next section.

World Duty Free

• World Duty Free is located on Level 3.
• The most accessible route from Security to World Duty Free has step-free level access.
• There is a short cut available for those with mobility issues to bypass the World Duty Free.
• There is a short cut to departure gates A to the right after security.
  The short cut requires a staff member or escort for use.
• Some flooring is shiny.
• The main aisle width is over 180cm.
• The majority of aisle widths are not 150cm+.
• There is clear signage to the departure lounge.
• There is background noise.
• Lighting levels are varied.
• The counter is located at the end of the World Duty Free on the left.
• There is step-free level access to the tills.
• There is a clear accessible route to the tills.
• The height of the till is 95cm.
• The lowered section of the till is at a height of 76cm.
• There is not a clear knee recess beneath the lowered section.
• There are patterned backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There are self service tills.
  Touch screens are available at the self service tills at heights between 107cm and 132cm.
  There is no clear knee recess at the self service tills.

You are on Departure Lounge (Lower Level). Skip to the next section.

Departure Lounge (Lower Level)

• There is step-free access throughout.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are varied.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There may be background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs, lift and escalator.

You are on Seating Area (Lower Level). Skip to the next section.

Seating Area (Lower Level)

• The seating area is located throughout the lounge area.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are chairs without armrests, a mixture of fixed chairs with and without armrests, tables and fixed tables available in this area.
• There are some tables suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny.
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are varied.

You are on Special Assistance (Lower Level). Skip to the next section.

Special Assistance (Lower Level)

• The passenger services counter is located ahead from the entrance to the special assistance area.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The counter is staffed.
• The height of the counter is 104cm.
• The lowered section of the counter is at a height of 79cm.
• There is sufficient space to write or sign documents on the counter.
• Wheelchairs can be provided.
  Assistance can be provided to transfer to the departure gates.
  There are staffed transfer buggies available.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of fixed chairs with and without armrests, armchairs, sofas and coffee tables available in this area.
• The coffee tables are fixed.

You are on Room (Prayer - Multi-Faith Room). Skip to the next section.

Room (Prayer - Multi-Faith Room)

• The room is located on the lower level of the lounge.
• The room is clearly signed.
• There is step-free level access into the room.
• There is step-free level access in the room.
• There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
• There are a mixture of fixed chairs with and without armrests, bench seats and coffee tables available in this area.
• There is space for an assistance dog to rest in the seating area.
• Some flooring is patterned.
• There is not a hearing assistance system.
• There is not a speaker system in this room.
• There is no (or very little) background noise.
• Lighting levels are moderate to good.
• The opening width into the area is 120cm wide
  The coffee tables are fixed.

You are on Toilet with Adaptations (Lower Level - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Level - Right Hand Transfer)

• This toilet is located to the right after the World Duty Free.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 115cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 313cm x 225cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 253cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 107cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 72cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 98cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 102cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 142cm and 183cm from the floor.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are bright.
• There is another toilet with adaptions with left hand transfer in this area.

You are on Lift (Lower to Upper Level). Skip to the next section.

Lift (Lower to Upper Level)

• The lift is located to the left after world duty free.
• The floors which are accessible by the lift surveyed are floors 3 and 4.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 137cm x 234cm.
• The internal lift control buttons have Braille markings, a low visual contrast and tactile markings.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Lower to Upper Level). Skip to the next section.

Escalator (Lower to Upper Level)

• The escalator is located ahead after the World Duty Free.
• The floors which are accessible by escalator are floors 3 and 4.
• The escalator goes both up and down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Stairs (Lower to Upper Level). Skip to the next section.

Stairs (Lower to Upper Level)

• The floors which are accessible by stairs are floors 3 and 4.
• There are more than 20 steps, which are unmarked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are bright.

You are on Departure Lounge (Upper Level). Skip to the next section.

Departure Lounge (Upper Level)

• There is step-free access throughout.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are varied.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There is background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs, lift and escalator.

You are on Toilet with Adaptations (Upper Level - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Upper Level - Right Hand Transfer)

• This toilet is located to the right of the departure lounge upper level.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 115cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 240cm x 310cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 175cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 112cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 98cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 112cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 142cm and 182cm from the floor.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are bright.
• There is another toilet with adaptions with left hand transfer in this area.
  There are also 2 toilets with adaptions near the female toilets, one with right hand transfer and one with left hand transfer.

You are on Related Access Guides (Terminal 2 Departure Gates). Skip to the next section.

Related Access Guides (Terminal 2 Departure Gates)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 2 - Departure Gates A link (new tab) - click here.
• Terminal 2 - Departure Gates B link (new tab) - click here.
• Terminal 2 - Departure Gates 201 - 208 link (new tab) - click here.