You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Overview. Skip to the next section.

Overview

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• About View
  • This guide covers the check in area and security.
  • Facilities available in the venue include: a special assistance area and desk, and a café.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.

You are on Related Access Guides (Terminal 2 Parking). Skip to the next section.

Related Access Guides (Terminal 2 Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to Terminal 2 link (new tab) - click here.
• Terminal 2 - Multi Storey West link (new tab) - click here.
• Terminal 2 - Multi Storey East link (new tab) - click here.
• Drop and Go link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 4 toilets with adaptations.
• Toilets with adaptations are located behind check in desks C, F and G.
• The transfer space within the toilets with adaptations varies between left and right.
• The changing facilities which have adaptations are located behind check in desk F.
• Step-free male and female standard toilet facilities are located behind check in desks C and G.
• Step-free standard toilets which include facilities for ambulant disabled people are located behind check in desk C and G.
• Parent and baby changing facilities are located behind check in desks C, F and G.

You are on Entrance (Level 3 - Drop Off). Skip to the next section.

Entrance (Level 3 - Drop Off)

• This entrance is located on Level 3, ahead from the accessible drop off point.
• The approach to the entrance has posts.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are help points available, but not at a low level.
• There are double automatic doors which opens by sliding.
• The width of the opening is 196cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which opens by sliding.
• The width of the opening is 202cm.
• The second doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Entrance (West Car Park Link Bridge). Skip to the next section.

Entrance (West Car Park Link Bridge)

• This entrance is located on Level 3 at the west end of the terminal building, after the link bridge from the car park.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are help points available, but not at a low level.
• There are double automatic doors which open by sliding.
• The width of the opening is 199cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 198cm.
• The second doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Entrance (Level 0 - from Multi Storey Car Park West). Skip to the next section.

Entrance (Level 0 - from Multi Storey Car Park West)

• This entrance is located to the right from the car park pedestrian access, at the right side of the terminal building.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There are double automatic doors which open by sliding.
• The width of the opening is 192cm.
• The doors has a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 192cm.
• The second doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Entrance (from Stations Link Bridge). Skip to the next section.

Entrance (from Stations Link Bridge)

• This entrance is located on level 3 at the east end of the building.
• There is step-free access via a slope at the entrance.
• The slight slope is over 150cm wide, with no handrails.
• The entrance area is clearly signed.
• There are no help points available.
• There are double manual doors which are permanently open.
• The width of the opening is 230cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Lift (Arrivals to Departures). Skip to the next section.

Lift (Arrivals to Departures)

• The lift is located at the end of the arrivals hall before exit 1.
• The floors which are accessible by the lift surveyed are 0 and 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 183cm.
• The internal dimensions of the lift are 216cm x 216cm.
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which vary in size at the same location.

You are on Escalator (Arrivals to Departures). Skip to the next section.

Escalator (Arrivals to Departures)

• The escalator is located at the end of the arrivals hall before exit 1.
• The floors which are accessible by escalator are 0 and 2.
• The escalator goes both up and down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are bright.

You are on Check-In Area. Skip to the next section.

Check-In Area

• There is step-free level access in this area.
• Clear directional signage is provided in this area.
• Dementia friendly signage is not provided.
• Departures information boards are available.
• There are not audible announcements for flight information in this area.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are varied.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located throughout the check in hall.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests and bench seats available in this area.
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is not a hearing assistance system.
• Lighting levels are bright.

You are on Special Assistance. Skip to the next section.

Special Assistance

• The passenger services counter is located opposite check in desk D.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The counter is staffed.
• The height of the counter is 110cm.
• There is not sufficient space to write or sign documents on the counter.
• Wheelchairs can be provided.
  Assistance can be provided to transfer through security and through to the assistance area in the departure lounge.
  Lanyards can be provided to allow people access through the special assistance channel at security, and access to other special assistance areas.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are bright.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs without armrests available in this area.

You are on Check-In Desks (A to C). Skip to the next section.

Check-In Desks (A to C)

• The check-in desks are located ahead from the entrance from the drop off point on level 3.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 110cm.
• The lowered section of the check-in desk is at a height of 95cm.
• There is not a clear knee recess beneath the lowered sections of the check-in desks.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located between zones A and B.
• The oversize baggage check-in is staffed.

You are on Self-Service Check-In (A to C). Skip to the next section.

Self-Service Check-In (A to C)

• The self-service check-in is located in front of the check in desks A to C.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 106cm and 135cm.
• The lowered kiosk touchscreen is between the heights of 89cm and 117cm.
• There is not a height adjustable touchscreen available.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The height of the document scanner at the kiosk is 101cm.
• The height of the baggage tag printer at the kiosk is 81cm.
• The height of the boarding pass printer at the kiosk is 81cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist at the self-service check-in area.
• The oversize baggage check-in is located between zones A and B.
• The oversize baggage check-in is staffed .

You are on Check-In Desks (D to G). Skip to the next section.

Check-In Desks (D to G)

• The check-in desks are located ahead from the entrance from the drop off point on level 3.
• There is step-free level access to the check-in desks.
• The height of the check-in desk is 110cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist with bags at the check-in desk.
• The oversize baggage check-in is located to the right of check in area G.
• The oversize baggage check-in is staffed.

You are on Self-Service Check-In (D to G). Skip to the next section.

Self-Service Check-In (D to G)

• The self-service check-in is located in front of the manned check in desks.
• There is step-free level access to the self-service check-in.
• The kiosk touchscreen is between the heights of 93cm and 122cm.
• There is not a height adjustable touchscreen available.
• The height of the document scanner at the kiosk is 80cm.
• The height of the baggage tag printer at the kiosk is 61cm.
• The height of the boarding pass printer at the kiosk is 61cm.
• There is not a hearing assistance system.
• There is a member of staff available to assist at the self-service check-in area.
• The oversize baggage check-in is staffed.

You are on Room (Prayer Room Level 3). Skip to the next section.

Room (Prayer Room Level 3)

• The room is located at the west end of the check in hall.
• The room is clearly signed.
• There is step-free level access into the room.
• There is step-free level access in the room.
• There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Some flooring is shiny.
• There is not a hearing assistance system.
• There is not a speaker system in this room.
• There is no (or very little) background noise.
• Lighting levels are varied.

You are on Changing Places (near Desk F). Skip to the next section.

Changing Places (near Desk F)

• This Changing Places facility is located behind check in desk F.
• The facility is additional to standard and accessible toilets, and is not located close to other managed facilities.

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• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a low visual contrast with the surrounding walls.
  • The width of the door opening is 115cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the facility are 415cm x 330cm.
  • The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
• Toilet Details View
  • There are lateral transfer spaces on both sides of the seat but the right side is obstructed.
  • The transfer space on the left as you face the toilet is 131cm (4ft 3in).
  • The transfer space on the right as you face the toilet is 235cm (7ft 8in).
  • There is a lever flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast with the surrounding walls.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder is 112cm from the floor.
• Changing Bench and Hoist Details View
  • The length of the facility changing bench is 180cm.
  • The facility changing bench is free standing and height-adjustable.
  • The changing places hoist is powered overhead and covers all areas in the cubicle.
• Shower Details View
  • There is a detachable shower head.
  • There is no shower seat.
  • There is a grab rail for the shower.
  • The grab rail has a high visual contrast with the surrounding walls.
• Fixtures and Features View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin is 78cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser is 123cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer is 101cm from the floor.
  • Wide tear off paper roll is not available.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are two coat hooks.
  • The coat hooks are 111cm and 144cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are varied.

You are on Toilet with Adaptations (Near Desk F - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Near Desk F - Left Hand Transfer)

• This toilet is located behind check in desk F.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 114cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 245cm x 217cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 152cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 110cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 73cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 98cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 98cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 141cm and 183cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are bright.

You are on Toilet with Adaptations (near Desk G - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (near Desk G - Left Hand Transfer)

• This toilet is located behind check in desk G.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 114cm.
• The door has a lever twist lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a low visual contrast.
• The dimensions of the cubicle are 215cm x 250cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 123cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet has a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 111cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 74cm from the floor.
• The wash basin tap type is sensor.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 94cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium visual contrast.
• The hand dryer is 99cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is a shelf, however there is an obstruction in front of it.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
• There are two coat hooks.
• The coat hooks are 142cm and 182cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are bright.

You are on Parent and Baby Room / Baby Feeding Room (near Desk F). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (near Desk F)

• There is step-free level access into the room.
• The door to enter opens inwards and has a low visual contrast with the surrounding walls.
• The width of the door opening is 116cm.
• Internally the door has a low visual contrast.
• The baby change facility when in use is at a height of 99cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is a toilet in the parent and baby room.
• The room has a nappy/incontinence items bin and a sanitary bin.

You are on Security. Skip to the next section.

Security

• The most accessible route from Check-In to Security has step-free level access.
• The gate opening width is 62cm.
• The scanners are fixed.
• The height of the fixed scanner is 84cm.
• The accessible gate opening width is 96cm.
• The scanners are handheld.
• The minimum width of the queuing lane is 240cm.
• There is a separate wheelchair accessible lane.
• The separate wheelchair accessible lane is located to the right of the standard lanes.
• Wheelchair users can access security via the assistance lane.
  There is a desk where boarding cards are scanned by a hand scanner.
  The gate is the opened by the staff member on the desk.
  There is an assisted route to the security check points.
• The width of the security barriers is 150cm.
• There is a member of staff available for help and assistance.
• Some flooring is shiny.
• Lighting levels are varied.

You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Departure Lounge link (new tab) - click here.