Access Guide

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Overview

For information about the Special Assistance at Manchester Airport please click here (new tab).
There is a member of staff available for help and assistance.
British Sign Language can be provided virtually.
There is a designated assistance dog spending area.
The sunflower room is located in the Terminal 1 Departures Lounge.
There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
Passengers are escorted to this area by a member of staff.
Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
All parking in the multi-storey is pre-booked only.

The car park is located on Atlanta Avenue.
This is a multi storey car park with a concrete surface.
The height of the height restriction barrier is 200cm.
The car park has an intercom and an automatic number plate recognition barrier control system.
Controls for the barrier may be difficult to reach.
There is 1 designated Blue Badge parking bay available.
Blue Badge parking is clearly marked.
The Blue Badge parking bay dimensions are 227cm x 390cm.
There is a marked zone on one side and to the rear.
There are low level help points available.
There are not parent and child parking bays available.
The Blue Badge bay is located on Level B.
Parking is not free for Blue Badge holders.
Parking is not free for pick up and drop off.
For information about booking airport parking please click here.
The most accessible route from the Blue Badge parking to the terminal building has dropped kerbs with tactile paving, dropped kerbs without tactile paving and bollards.
There is a pedestrian crossing between the car park and the terminal.
The car park has an automatic number plate recognition barrier control system at the exit.

The lift surveyed is located in the car park pedestrian exit lobby.
The distance from the pedestrian exit is 4m.
The most accessible route to the lift has step-free level access.
Level A, B, C and D are accessed by this lift.
The lift door has a high visual contrast.
The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
The external lift control buttons have tactile markings and a high visual contrast.
All of the external lift controls are at a suitable height for a wheelchair user.
The lift door opening width is 109cm.
The internal dimensions of the lift are 197cm (width) x 186cm (depth).
The internal lift control buttons have tactile markings and a high visual contrast.
All of the internal lift controls are at a suitable height for a wheelchair user.
Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
Lighting levels were even at the time of the survey.
There are other lifts available at this location which are of a similar size.

The stairs surveyed are located to the right of the pedestrian entrance on the ground floor.
There is a single manual door to access the stairwell.
Level A, B, C and D can be accessed by these stairs.
There are 20+ steps between floors.
The steps are unmarked and have handrails on both sides.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails do not extend horizontally beyond the first and last step.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 19cm.
The depth of the steps is not between 30cm and 45cm.
Lighting levels were even at the time of the survey.