You are on Overview. Skip to the next section.

Overview

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• About View
  • This guide covers the route from Arrivals Gates C to exit the terminal building including Border Control, Baggage Reclaim and the Arrivals Hall.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include doors permanently held open.
  • Floors 0, 1 and 2 can be accessed via a standard lift, stairs and escalator.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to Terminal 2 link (new tab) - click here.
• Terminal 2 - Multi Storey West link (new tab) - click here.
• Terminal 2 - East Multi Storey Car Park link (new tab) - click here.
• Drop and Go Parking link (new tab) - click here.

You are on Getting from the Arrivals Gates. Skip to the next section.

Getting from the Arrivals Gates

• The most accessible route from the Arrival Gates has slight ramps/slopes.
• Some flooring is shiny.
• Assistance vehicles are not available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are varied.
• For information on how to book assistance please visit the airport website.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 10 toilets with adaptations.
• Toilets with adaptations are located in the corridor outside gates C6 and C4, before border control, baggage claim and the arrivals hall.
• The transfer space within the toilets with adaptations varies between left and right.
• Changing Places facilities are located before border control.
• Step-free male and female standard toilet facilities are located in the corridor outside gates C6 and C4, before border control, baggage claim and the arrivals hall.
• Step-free standard toilets which include facilities for ambulant disabled people are located in the corridor outside gates C16 and C4, before border control, baggage claim and the arrivals hall.
• Parent and baby changing facilities are located in the corridor outside gates C16 and C4, before border control, baggage claim and the arrivals hall.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This toilet is located on the right after gate C6.

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• Access View
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door to enter opens outwards and has a low visual contrast with the surrounding walls.
  • The width of the toilet door opening is 115cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm x 220cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 79cm (from the side of the toilet pan to the wall).
  • There is a wall sensor flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 104cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 87cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin and a clinical waste bin.
  • There are no coat hooks.
  • The contrast between the walls and floor varies between high visual contrast and low visual contrast.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room / Baby Feeding Room. Skip to the next section.

Parent and Baby Room / Baby Feeding Room

• There is step-free level access into the room.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the door opening is 114cm.
• Internally the door has a low visual contrast.
• The baby change facility when in use is at a height of 100cm from the floor.
• The wash basin tap type is lever mixer.
• There are no seats available in this room.
• There is a toilet in the parent and baby room.
• The room has a nappy/incontinence items bin.

You are on Changing Places (Arrivals Corridor - Far End of Border Control - Transfer Both Sides). Skip to the next section.

Changing Places (Arrivals Corridor - Far End of Border Control - Transfer Both Sides)

• This Changing Places facility is located at the right end of the border control desks.
• The facility is additional to standard and accessible toilets, and is not located close to other managed facilities.

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• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a low visual contrast with the surrounding walls.
  • The width of the door opening is 97cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 298cm x 402cm.
  • The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
• Toilet Details View
  • There are lateral transfer spaces on both sides of the seat but the left side is obstructed.
  • The transfer space on the left as you face the toilet is 165cm (5ft 4in).
  • The transfer space on the right as you face the toilet is 83cm (2ft 8in).
  • There is a lever flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a low visual contrast with the surrounding walls.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder is 97cm from the floor.
• Changing Bench and Hoist Details View
  • The length of the facility changing bench is 185cm.
  • The facility changing bench is free standing and height-adjustable.
  • The changing places hoist is powered overhead and covers all areas in the cubicle.
• Fixtures and Features View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin is 79cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a low visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser is 119cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer is 94cm from the floor.
  • Wide tear off paper roll is not available.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
  • There is one coat hook.
  • The coat hook is 130cm from the floor.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are bright.

You are on Border Control. Skip to the next section.

Border Control

• The route to Border Control has step-free level access and bollards.
• There is clear signage to Border Control.
• There is a member of staff available to provide assistance at border control.
• Some flooring is shiny.
• Lighting levels are varied.
• There is step-free level access to the border control desks.
• There is clear directional signage for the lane to the border control desk.
• The minimum width of the queuing lane is 113cm.
• There is a designated lane available for passengers requiring assistance.
• Desk 01 is designated for passengers requiring assistance.
• The height of the designated desk is 76cm.
• The border control desk surveyed was 30.
• The height of the border control desk is 123cm.
• There is not a hearing assistance system.
• There is step-free level access to the E Gates.
• There is clear directional signage for the lanes to the E Gates.
• The minimum width of the queuing lane is 110cm.
• The width of the E Gate opening is 69cm.
• The height of the passport reader is 104cm.

You are on Lift (Border Control to Baggage Claim). Skip to the next section.

Lift (Border Control to Baggage Claim)

• The lift is located to the right after border control.
• The floors which are accessible by the lift surveyed are floors 0 and 1.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 121cm.
• The internal dimensions of the lift are 138cm x 240cm.
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system and a visual floor indicator.
• Lighting levels are moderate to good.
• There are other lifts which are similar in size at the same location.

You are on Escalator (Border Control to Baggage Claim). Skip to the next section.

Escalator (Border Control to Baggage Claim)

• The escalator is located to the right from border control.
• The floors which are accessible by escalator are floors 0 and 1.
• The escalator only goes down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are bright.

You are on Stairs (Border Control to Baggage Claim). Skip to the next section.

Stairs (Border Control to Baggage Claim)

• The floors which are accessible by stairs are to the right from border control.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 17cm.
• Lighting levels are bright.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The most accessible route from Border Control to Baggage Claim has step-free level access and a lift.
• There is clear signage to the baggage claim area.
• There are 6 baggage carousels.
• The baggage carousels are clearly signed.
• Some flooring is shiny.
• Lighting levels are bright.
• There are information screens showing carousel flight assignment.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Counter (Lost Luggage - Global Baggage Solutions). Skip to the next section.

Counter (Lost Luggage - Global Baggage Solutions)

• The counter is located at the rear of carousel 8.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 94cm.
• The lowered section of the counter is at a height of 72cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter has televisions and patterned backgrounds which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• The touchscreen is between the heights of 118cm and 150cm.
• There is not a height adjustable touchscreen available.
• There is a touchscreen at a height of 150cm available.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Entrance (Entrance to Arrivals Hall). Skip to the next section.

Entrance (Entrance to Arrivals Hall)

• This entrance is located to the right after Customs.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There are no help points available.
• There are double automatic doors which open towards you.
• The width of the opening is 115cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open away from you.
• The width of the opening is 151cm.
• The second doors have a low visual contrast.
• There is step-free level access as you enter the entrance.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor.
• Lighting levels are varied.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are not audible announcements in this area.
• There is background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs, lift and escalator.

You are on Lift (Arrivals to Departures). Skip to the next section.

Lift (Arrivals to Departures)

• The lift is located at the end of the arrivals hall before exit 1.
• The floors which are accessible by the lift surveyed are 0 and 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 183cm.
• The internal dimensions of the lift are 216cm x 216cm.
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which vary in size at the same location.

You are on Escalator (Arrivals to Departures). Skip to the next section.

Escalator (Arrivals to Departures)

• The escalator is located at the end of the arrivals hall before exit 1.
• The floors which are accessible by escalator are 0 and 2.
• The escalator goes both up and down.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are bright.

You are on Room (Prayer Room Level 3). Skip to the next section.

Room (Prayer Room Level 3)

• The room is located at the west end of the check in hall.
• The room is clearly signed.
• There is step-free level access into the room.
• There is step-free level access in the room.
• There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Some flooring is shiny.
• There is not a hearing assistance system.
• There is not a speaker system in this room.
• There is no (or very little) background noise.
• Lighting levels are varied.

You are on Exit (Exit 2). Skip to the next section.

Exit (Exit 2)

• This exit is located to the rear of the arrivals hall.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 184cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 198cm.
• The second doors have a low visual contrast.
• There is step-free level access after you exit.

You are on Exit (Exit 1 - To T2 Multi Storey West). Skip to the next section.

Exit (Exit 1 - To T2 Multi Storey West)

• This exit is located at the left hand side of the Arrivals Hall when entering after Customs.
• There are help points available, but not at a low level.
• There is step-free level access at the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 192cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 192cm.
• The second doors have a low visual contrast.
• There is step-free level access after you exit.