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Terminal 2 - Meeting Arriving Passengers

Manchester Airport, Manchester, M90 1QX

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Access Guide

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Overview

  • About View
    • This guide covers the area of the main terminal building, where visitors can meet arriving passengers.
    • Facilities available in the venue include: a shop and 2 cafés in the arrivals hall.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.

Getting Help and Assistance

  • For information about the Special Assistance at Manchester Airport please click here (new tab).
  • There is a member of staff available for help and assistance.
  • British Sign Language can be provided virtually.
  • There is a designated assistance dog spending area.
  • The sunflower room is located in the Terminal 1 Departures Lounge.
    There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
    Passengers are escorted to this area by a member of staff.
    Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
    If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
    All parking in the multi-storey is pre-booked only.

Related Access Guides (Terminal 2 - Meeting Arriving Passengers)

Entrance (Level 0 - from Multi Storey Car Park West)

  • This entrance is located to the right from the car park pedestrian access, at the right side of the terminal building.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 192cm.
  • The doors has a low visual contrast.
  • There is a second set of automatic doors which open by sliding.
  • The width of the opening is 192cm.
  • The second doors have a low visual contrast.
  • There is step-free level access as you enter the entrance.

Arrivals

  • There is step-free access throughout.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are varied.
  • Arrivals information boards are available.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There are not audible announcements in this area.
  • There is background noise.
  • There is not a hearing assistance system.
  • The area has multiple floors which can be accessed via stairs, lift and escalator.

Lift (Arrivals to Departures)

  • The lift is located at the end of the arrivals hall before exit 1.
  • The floors which are accessible by the lift surveyed are 0 and 2.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a high visual contrast.
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 183cm.
  • The internal dimensions of the lift are 216cm x 216cm.
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels are moderate to good.
  • There are other lifts which vary in size at the same location.

Escalator (Arrivals to Departures)

  • The escalator is located at the end of the arrivals hall before exit 1.
  • The floors which are accessible by escalator are 0 and 2.
  • The escalator goes both up and down.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalator are clearly marked.
  • Lighting levels are bright.

Room (Prayer Room Level 3)

  • The room is located at the west end of the check in hall.
  • The room is clearly signed.
  • There is step-free level access into the room.
  • There is step-free level access in the room.
  • There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • There is not a hearing assistance system.
  • There is not a speaker system in this room.
  • There is no (or very little) background noise.
  • Lighting levels are varied.

Toilet and Changing Facilities

  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located next to the entrance from the Multi Storey Car Park West, and opposite Exit 3.
  • All toilets with adaptations have a left hand transfer space.
  • Step-free male and female toilet facilities are located next to the entrance to the arrivals hall.
  • Step-free male and female toilet facilities are located opposite Exit 3.
  • Step-free standard toilets which include facilities for ambulant disabled people are located next to the entrance and opposite Exit 3.
  • Parent and baby changing facilities are located next to the entrance and opposite Exit 3.

Toilet with Adaptations (Exit 1 and 2 - Left Hand Transfer)

  • This toilet is located opposite exit 2.
  • There is step-free level access into the toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens inwards and has a low visual contrast with the surrounding walls.
  • The width of the toilet door opening is 115cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the cubicle are 256cm x 224cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 190cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 111cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
  • There are two coat hooks.
  • The coat hooks are 142cm and 179cm from the floor.
  • The contrast between the walls and floor varies between high visual contrast and low visual contrast.
  • Lighting levels are bright.

Toilet with Adaptations (Opposite Exit 3 - Left Hand Transfer)

  • This toilet is located at the end of the arrivals hall, opposite Exit 3.
  • There is step-free level access into the toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens outwards and has a low visual contrast with the surrounding walls.
  • The width of the toilet door opening is 115cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
  • The dimensions of the cubicle are 240cm x 224cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 174cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a high visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 112cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin tap type is sensor.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a high visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 97cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The contrast between the walls and floor varies between high visual contrast and low visual contrast.
  • Lighting levels are bright.
  • There is another toilet with adaptions with right hand transfer in this area.