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Overview

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• About View
  • This guide covers Departure Gates 38 and 39.
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout.
  • Level 1 can be accessed via a standard lift, stairs and escalator.

You are on Temporary - The Hangar Lounge. Skip to the next section.

Temporary - The Hangar Lounge

• As of July 2025, this area is temporarily being used as The Hangar Lounge, following the closure of the Escape Lounge.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 3 - Departure Lounge link (new tab) - click here.

You are on Getting To Departure Gates. Skip to the next section.

Getting To Departure Gates

• Assistance vehicles are not available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are varied.
• For information on how to book assistance please visit the airport website.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There is 1 toilet with adaptations.
• Toilets with adaptations are located on floor 1.
• The toilet with adaptations has a right hand transfer space.
• Step-free male and female toilet facilities are located on floor 1.
• Parent and baby changing facilities are located on floor 1.

You are on Lift (To Gates 37 and 38). Skip to the next section.

Lift (To Gates 37 and 38)

• The lift is located to the left from security.
• The floors which are accessible by the lift surveyed are floors 1 and 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a low visual contrast, Braille markings and tactile markings.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 111cm.
• The internal dimensions of the lift are 140cm x 190cm.
• The internal lift control buttons have Braille markings, tactile markings and a low visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are low.

You are on Escalator (To Gates 37 and 38). Skip to the next section.

Escalator (To Gates 37 and 38)

• The escalator is located to the left after security.
• The floors which are accessible by escalator are floors 1 and 2.
• The escalator only goes down.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are varied.

You are on Stairs (To Gates 37 and 38). Skip to the next section.

Stairs (To Gates 37 and 38)

• The floors which are accessible by stairs are floors 1 and 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are varied.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located near departure gates 37 to 38.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are chairs without armrests, high stools and high tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is not a hearing assistance system.
• Lighting levels are varied.

You are on Toilet with Adaptations (Gates 37 and 38 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Gates 37 and 38 - Right Hand Transfer)

• This toilet is located on floor 1, beyond Gate 37.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the toilet door opening is 86cm.
• The door has a locking handle.
• Internally the door has a high visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 252cm x 246cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 189cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 114cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 71cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 96cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high visual contrast.
• The hand dryer is 98cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin .
• There are two coat hooks.
• The coat hooks are 94cm and 160cm from the floor.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are moderate to good.

You are on Parent and Baby Room / Baby Feeding Room (Gates 37 and 38). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Gates 37 and 38)

• There is step-free level access into the room.
• The door to enter opens inwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 86cm.
• Internally the door has a high visual contrast.
• The baby change facility when in use is at a height of 90cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a waste bin and a nappy/incontinence items bin.

You are on Departure Gates. Skip to the next section.

Departure Gates

• The departure gate(s) in this area are 37 and 38.
• There is clear signage to the departure gates.
• The height of the documentation check desk is very high (111cm+).
• There is a lowered section of the documentation check desk available at 37 and 38.
• There is step-free access via lift to 37 and 38.
• There is step free access (via lift) to the aircraft via the tarmac from 37 and 38.
• There is an Ambulift available.

You are on Lift (Gates 37 and 38 to Tarmac). Skip to the next section.

Lift (Gates 37 and 38 to Tarmac)

• The floors which are accessible by the lift surveyed are 0 and 1.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low visual contrast.
• The lift door opening width is 107cm.
• The internal dimensions of the lift are 160cm x 158cm.
• Lighting levels are bright.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 236cm x 137cm.
• There are no separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are chairs with armrests and bench seats available in the Ambulift.