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Overview

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• About View
  • This guide covers the departure lounge.
  • Facilities available in the venue include: shops, restaurants, a café and a special assistance area.
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: The route from security to the lower level lounge.
  • The lounge upper level and Level L for the additional seating area can be accessed via a standard lift.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 3 - Departures Check In link (new tab) - click here.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 3 toilets with adaptations.
• Toilets with adaptations are located on the lower lounge level and additional seating area, and in the Level L male and female toilets.
• The transfer space within the toilets with adaptations varies between left and right.
• Step-free male and female toilet facilities are located on the lower lounge level.
• Step-free male and female toilet facilities are located in the additional seating area on Level L.
• Parent and baby changing facilities are located on the lower lounge level.

You are on Generic (Getting from Security to the Departure Lounge). Skip to the next section.

Generic (Getting from Security to the Departure Lounge)

• The route from security to the terminal 3 departure lounge is well signed directing all Ryanair passengers.
  There are some slight ramps/slopes which bypass steps.
  There is resting/seating available along the route.
  Some of the flooring is shiny.
  Lighting levels are varied.

You are on Departure Lounge (Lower Level). Skip to the next section.

Departure Lounge (Lower Level)

• There is step-free access throughout.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are moderate to good.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There is background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs and lift.

You are on Seating Area (Lower Level). Skip to the next section.

Seating Area (Lower Level)

• The seating area is located on the lower level of the departure lounge.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of fixed chairs with and without armrests available in this area.
• Some flooring is shiny.
• There is background noise.
• There is not a hearing assistance system.
• Lighting levels are varied.

You are on Special Assistance (Special Assistance Area). Skip to the next section.

Special Assistance (Special Assistance Area)

• The passenger services counter is located to the right at the Departure Lounge.
• Clear signage for the counter is visible from the entrance.
• There is step-free level access to the counter.
• The counter is staffed.
• The height of the counter is 74cm.
• The counter has patterned backgrounds which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• Wheelchairs can be provided.
  Assistance can be provided to transfer to the departure gates and boarding the aircraft.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.
• There is step-free level access in this area.
• There is designated seating available for people who require assistance.
• There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are fixed chairs with armrests and fixed tables available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).

You are on Toilet with Adaptations (Lower Level - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Level - Right Hand Transfer)

• This toilet is located on the lower level of the departures lounge.

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• Access View
  • There is step-free level access into the toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm x 175cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the seat.
  • The lateral transfer space is 53cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a low visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 123cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a low visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 94cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 84cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 111cm from the floor.
  • The baby change facility when in use is at a height of 98cm from the floor.
  • The contrast between the walls and floor varies between high visual contrast and low visual contrast.
  • Lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• The lift is located at the rear of the lower seating level.
• The floors which are accessible by the lift surveyed are lounge levels 1, 2 and L.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low visual contrast.
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 147cm x 140cm.
• The internal lift control buttons have a high visual contrast and tactile markings.
• Some of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.

You are on Steps (Lower to Upper Level Departure Lounges). Skip to the next section.

Steps (Lower to Upper Level Departure Lounges)

• The steps are located at the rear of the lower departure lounge.
• The steps are used to access the upper level of the departure lounge and world duty free.
• There are 9 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on World Duty Free. Skip to the next section.

World Duty Free

• World Duty Free is located on lounge level 2.
• The most accessible route from Security to World Duty Free has a lift and slight ramps/slopes.
• There is not a short cut available for those with mobility issues to bypass the World Duty Free.
• Some flooring is shiny.
• The main aisle width is under 180cm.
• The majority of aisle widths are not 150cm+.
• There is not clear signage to the departure lounge.
• There is background noise.
• Lighting levels are varied.
• The counter is located at the rear of the World Duty Free.
• There is step-free level access to the counter.
• There is a clear accessible route to the counter.
• The height of the counter is 105cm.
• The lowered section of the counter is at a height of 76cm.
• There is not a clear knee recess beneath the lowered section.
• There are patterned backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There are self service tills which have touch screens with controls between 107cm and 139cm high.
  The bagging area is 50cm high.
  The scanner and card reader are 80cm high.

You are on Departure Lounge (Upper Level). Skip to the next section.

Departure Lounge (Upper Level)

• There is step-free access throughout.
• Some flooring is shiny and patterned.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are varied.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There is background noise.
• There is not a hearing assistance system.
• The area has multiple floors which can be accessed via stairs and lift.

You are on Seating Area (Upper Level). Skip to the next section.

Seating Area (Upper Level)

• The seating area is located on lounge level 2.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of fixed chairs with and without armrests available in this area.
• Some flooring is shiny.
• There is background noise.
• There is not a hearing assistance system.
• Lighting levels are low.

You are on Stairs (Level 2 to Additional Seating Area). Skip to the next section.

Stairs (Level 2 to Additional Seating Area)

• The floors which are accessible by stairs are Levels 2 and L.
• There are more than 20 steps, which are unmarked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 15cm.
• The steps do have open risers.
• Lighting levels are moderate to good.

You are on Departure Lounge (Additional Seating Area Level L). Skip to the next section.

Departure Lounge (Additional Seating Area Level L)

• There is step-free access throughout.
• Some flooring is shiny and patterned.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are varied.
• Departures information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is not provided.
• There are audible announcements in this area.
• There is no (or very little) background noise.
• There is not a hearing assistance system.

You are on Seating Area (Additional Seating Level L). Skip to the next section.

Seating Area (Additional Seating Level L)

• The seating area is located in the additional seating area on Level L.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are chairs without armrests, armchairs and bench seats available in this area.
• Some flooring is shiny and patterned.
• There is no (or very little) background noise.
• There is not a hearing assistance system.
• Lighting levels are varied.

You are on Toilet with Adaptations (Level L Additional Seating Area - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level L Additional Seating Area - Left Hand Transfer)

• This toilet is located in the male and female toilets in the Level L Additional Seating Area.
• There is step-free level access into the toilet.
• There is pictorial signage on or near the door.
• The door to enter opens outwards and has a low visual contrast with the surrounding walls.
• The width of the toilet door opening is 87cm.
• The door has a sliding bolt lock.
• Internally the door has a low visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 157cm x 209cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 100cm (from the side of the toilet pan to the wall).
• There is a lever flush on the non transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a low visual contrast with the surrounding walls.
• There is no vertical grab rail for the toilet.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 44cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 123cm from the floor.
• The wash basin and taps cannot be reached when seated on the toilet.
• The wash basin is 71cm from the floor.
• The wash basin tap type is twist/turn.
• The vertical grab rail is on the left of the wash basin as you look at it.
• The vertical grab rail has a low visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high visual contrast.
• The soap dispenser is 117cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer which requires hands to be inserted into the top.
• The hand dryer has a high visual contrast.
• The hand dryer is 89cm from the floor.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is a mirror.
• There is no shelf.
• The cubicle has no disposal facilities.
• There are no coat hooks.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are bright.

You are on Related Access Guides (Terminal 3 - Departure Lounge). Skip to the next section.

Related Access Guides (Terminal 3 - Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 3 - Departure Gates 37 to 38 link (new tab) - click here.
• Terminal 3 - Departure Gates 44 to 50 link (new tab) - click here.
• Terminal 3 - Departure Gates 51 to 56 link (new tab) - click here.
• Terminal 3 - Departure Gates 141 to 150 link (new tab) - click here.