You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about the Special Assistance at Manchester Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language can be provided virtually.
• There is a designated assistance dog spending area.
• The sunflower room is located in the Terminal 1 Departures Lounge.
  There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
  Passengers are escorted to this area by a member of staff.
  Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
  If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
  All parking in the multi-storey is pre-booked only.

You are on Overview. Skip to the next section.

Overview

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• About View
  • This guide covers Border Control, Baggage Claim, and the Arrivals Hall at Terminal 3.
  • Facilities available in the venue include: shops and cafés.
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the route from the arrivals gates to Border Control.
  • Access throughout may include automatic doors.
  • Floors 1 and 2 can be accessed via a standard lift and stairs.

You are on Ambulift. Skip to the next section.

Ambulift

• The clear door width of the platform lift used to access the Ambulift is 95cm.
• The dimensions of the platform lift used to access the Ambulift are 236cm x 137cm.
• There are no separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• There are chairs with armrests and bench seats available in the Ambulift.

You are on Getting from the Arrivals Gates (44 to 49). Skip to the next section.

Getting from the Arrivals Gates (44 to 49)

• Assistance vehicles are not available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• Lighting levels are varied.
• For information on how to book assistance please visit the airport website.

You are on Toilet and Changing Facilities (International Arrivals). Skip to the next section.

Toilet and Changing Facilities (International Arrivals)

• There are 4 toilets with adaptations.
• Toilets with adaptations are located by Border Control, in the Baggage Claim Hall, and at both ends of the Arrivals Hall.
• The transfer space within the toilets with adaptations varies between left and right.
• Step-free male and female toilet facilities are located by Border Control, in the Baggage Claim Hall, and in the Arrivals Hall.
• Parent and baby changing facilities are located by Border Control, in the Baggage Claim Hall, and in the Arrivals Hall.

You are on Lift (Arrival Gates to Walkway). Skip to the next section.

Lift (Arrival Gates to Walkway)

• The lift is located at the Arrival Gates.
• The floors which are accessible by the lift surveyed are floors 1, 2 and 3.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high visual contrast.
• The external lift control buttons have a high visual contrast.
• None of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 109cm.
• The internal dimensions of the lift are 134cm x 190cm.
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit and a visual floor indicator.
• Lighting levels are moderate to good.
• This lift can only be operated by staff.

You are on Stairs (Gates 47 and 48). Skip to the next section.

Stairs (Gates 47 and 48)

• The floors which are accessible by stairs are floors 1, 2, and 3.
• There are 18 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the highest step is 15cm.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Terminal 3 - Border Control - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Terminal 3 - Border Control - Right Hand Transfer)

• This toilet is located just before the entrance to Border Control when approaching from Gates 50 to 56, or just past the entrance to Border Control when approaching from Gates 44 to 49.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the toilet door opening is 96cm.
• The door has a locking handle.
• Internally the door has a high visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 168cm x 248cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 100cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 114cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 72cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 92cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high visual contrast.
• The hand dryer is 105cm from the floor.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin and a nappy/incontinence items bin.
• There are two coat hooks.
• The coat hooks are 113cm and 162cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Parent and Baby Room / Baby Feeding Room (Terminal 3 - Border Control). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Terminal 3 - Border Control)

• There is step-free level access into the room.
• The door to enter opens inwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 87cm.
• Internally the door has a high visual contrast.
• The baby change facility when in use is at a height of 83cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a nappy/incontinence items bin.

You are on Border Control. Skip to the next section.

Border Control

• The route to Border Control has step-free level access.
• There is clear signage to Border Control.
• There is a member of staff available to provide assistance at border control.
• Lighting levels are moderate to good.
• There is step-free level access to the border control desks.
• There is clear directional signage for the lanes to the border control desks.
• The minimum width of the queuing lane is 120cm.
• There is a designated lane available for passengers requiring assistance.
• The border control desk surveyed was 03.
• The height of the border control desk is 118cm.
• There is not a hearing assistance system.
• There is step-free level access to the E Gates.
• There is clear directional signage for the lanes to the E Gates.
• The minimum width of the queuing lane is 93cm.
• The width of the E Gate opening is 45cm.
• The height of the passport reader is 108cm.

You are on Lift (Border Control to Baggage Claim). Skip to the next section.

Lift (Border Control to Baggage Claim)

• The lift is located ahead after Border Control.
• The floors which are accessible by the lift surveyed are floors 1 and 2.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a low visual contrast.
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 158cm.
• The internal dimensions of the lift are 158cm x 295cm.
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels are moderate to good.

You are on Stairs (Border Control to Baggage Claim). Skip to the next section.

Stairs (Border Control to Baggage Claim)

• The floors which are accessible by stairs are floors 1 and 2.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• The steps do have open risers.
• Lighting levels are moderate to good.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The most accessible route from Border Control to Baggage Claim has a lift.
• There is clear signage to the baggage claim area.
• There are 3 baggage carousels.
• The baggage carousels are clearly signed.
• Some flooring is shiny.
• Lighting levels are moderate to good.
• There are information screens showing carousel flight assignment.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Seating Area (Baggage Claim). Skip to the next section.

Seating Area (Baggage Claim)

• The seating area is located in the International Baggage Claim Hall.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of fixed chairs with and without armrests available in this area.
• The tables are not suitable for wheelchair users (between 70cm - 80cm and free from obstruction).
• Some flooring is shiny.
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Terminal 3 - Baggage Claim - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Terminal 3 - Baggage Claim - Right Hand Transfer)

• This toilet is located ahead then to the right when exiting the Border Control to Baggage Claim Lift.
• This toilet is approximately 30m from the Border Control to Baggage Claim Lift.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the toilet door opening is 88cm.
• The door has a lever twist lock.
• Internally the door has a high visual contrast.
• There is a grab rail on the internal door with a high visual contrast.
• The dimensions of the cubicle are 146cm x 184cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 68cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a low visual contrast with the surrounding walls.
• There is no vertical grab rail for the toilet.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a medium visual contrast with the surrounding walls.
• The toilet seat is 48cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a low visual contrast.
• The toilet roll holder is 119cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 69cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a low visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which can be reached when seated on the toilet.
• The soap dispenser has a high visual contrast.
• The soap dispenser is 86cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high visual contrast.
• The hand dryer is 98cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a nappy/incontinence items bin.
• There are two coat hooks.
• The coat hooks are 114cm and 165cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Parent and Baby Room / Baby Feeding Room (Terminal 3 - Baggage Claim). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Terminal 3 - Baggage Claim)

• There is step-free level access into the room.
• The door to enter opens inwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 76cm.
• Internally the door has a high visual contrast.
• The baby change facility when in use is at a height of 90cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a waste bin and a nappy/incontinence items bin.

You are on Exit (to Arrivals Hall). Skip to the next section.

Exit (to Arrivals Hall)

• This exit is located ahead through Customs.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open away from you.
• The width of the opening is 92cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open away from you.
• The width of the opening is 92cm.
• The second doors have a low visual contrast.
• There is step-free level access after you exit.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout.
• Some flooring is shiny.
• The contrast between the walls and floor varies between high visual contrast and low visual contrast.
• Lighting levels are moderate to good.
• Arrivals information boards are available.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the area.
• Dementia friendly signage is provided.
• There are not audible announcements in this area.
• There may be background noise.
• There is not a hearing assistance system.

You are on Seating Area (Arrivals Hall). Skip to the next section.

Seating Area (Arrivals Hall)

• The seating area is located in the Arrivals Hall.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of fixed chairs with and without armrests available in this area.
• There may be background noise.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Counter (Information Desk). Skip to the next section.

Counter (Information Desk)

• The counter is located towards the centre of the Arrivals Hall.
• Clear signage for the counter is not visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 122cm.
• The lowered section of the counter is at a height of 76cm.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The touchscreen is between the heights of 110cm and 169cm.
• There is a height adjustable touchscreen available.
• The touchscreen has the following accessibility aids: screen shrink.
• There is a touchscreen at a height of 144cm available.
• There may be background noise.
• Some flooring is shiny.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Terminal 3 - Arrivals Hall - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Terminal 3 - Arrivals Hall - Left Hand Transfer)

• This toilet is located at the far left end of the Arrivals Hall.
• There is step-free level access into the toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
• The door to enter opens outwards and has a high visual contrast with the surrounding walls.
• The width of the toilet door opening is 86cm.
• The door has a lever twist lock.
• Internally the door has a high visual contrast.
• There is not a grab rail on the internal door .
• The dimensions of the cubicle are 140cm x 198cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 76cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the non transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a high visual contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a high visual contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a high visual contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low visual contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
• The toilet roll holder has a high visual contrast.
• The toilet roll holder is 124cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 71cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a high visual contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low visual contrast.
• The soap dispenser is 91cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a high visual contrast.
• The hand dryer is 109cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is no shelf.
• The cubicle has a waste bin and a nappy/incontinence items bin.
• There is one coat hook.
• The coat hook is 110cm from the floor.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Parent and Baby Room / Baby Feeding Room (Terminal 3 - Arrivals Hall). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Terminal 3 - Arrivals Hall)

• There is step-free level access into the room.
• The door to enter opens inwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 76cm.
• Internally the door has a high visual contrast.
• The baby change facility when in use is at a height of 90cm from the floor.
• The wash basin tap type is sensor.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a waste bin and a nappy/incontinence items bin.

You are on Exit (Door 2). Skip to the next section.

Exit (Door 2)

• This exit is located to the right from International and Domestic Arrivals.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 121cm.
• The doors have a low visual contrast.
• There is a second set of automatic doors which open by sliding.
• The width of the opening is 139cm.
• The second doors have a low visual contrast.
• There is step-free level access after you exit.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting to Terminal 1 and 3 link (new tab) - click here.
• Terminal 3 - Multi Storey link (new tab) - click here.