Access Guide
Getting Help and Assistance
- For information about the Special Assistance at Manchester Airport please click here (new tab).
- There is a member of staff available for help and assistance.
- British Sign Language can be provided virtually.
- There is a designated assistance dog spending area.
- The sunflower room is located in the Terminal 1 Departures Lounge.
There is an assistance dog spending area located in Terminal 2 next to Departure Gates B.
Passengers are escorted to this area by a member of staff.
Passengers with booked assistance: Passengers who have booked assistance should note that you can only be dropped off near to the Departures area.
If you require help to get to the assistance check-in desk, passenger's helpers are required to park in the short-term parking at arrivals, walk through to arrivals, go up a lift and around the corner to reach the assistance check-in desk, and request further assistance for the passenger.
All parking in the multi-storey is pre-booked only.
Overview
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About
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- This guide covers the area of the main terminal building, where visitors can meet arriving passengers.
- Services available in the venue include: shops and cafés.
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Getting to Terminal 1 and 3 link (new tab) - click here.
- Terminal 3 - Multi Storey link (new tab) - click here.
Entrance (Door 3)
- This entrance is located at the front of the Terminal 3 building.
- The approach to the entrance has uneven paving.
- There is step-free level access at the entrance.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There are no help points available.
- There are double automatic doors which open by sliding.
- The width of the opening is 250cm.
- The doors have a high visual contrast.
- There is a second set of automatic doors which open by sliding.
- The width of the opening is 259cm.
- The second doors have a low visual contrast.
- There is step-free level access as you enter the entrance.
Arrivals
- There is step-free access throughout.
- Some flooring is shiny.
- The contrast between the walls and floor varies between high visual contrast and low visual contrast.
- Lighting levels are moderate to good.
- Arrivals information boards are available.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the area.
- Dementia friendly signage is provided.
- There are not audible announcements in this area.
- There may be background noise.
- There is not a hearing assistance system.
Seating Area (Arrivals Hall)
- The seating area is located in the Arrivals Hall.
- There is step-free level access in this area.
- There is not designated seating available for people who require assistance.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- There are a mixture of fixed chairs with and without armrests available in this area.
- There may be background noise.
- There is not a hearing assistance system.
- Lighting levels are moderate to good.
Counter (Information Desk)
- The counter is located towards the centre of the Arrivals Hall.
- Clear signage for the counter is not visible from the entrance.
- There is step-free level access to the counter.
- The height of the counter is 122cm.
- The lowered section of the counter is at a height of 76cm.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter has glazed screens which may affect the ability of someone to lip read.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- The touchscreen is between the heights of 110cm and 169cm.
- There is a height adjustable touchscreen available.
- The touchscreen has the following accessibility aids: screen shrink.
- There is a touchscreen at a height of 144cm available.
- There may be background noise.
- Some flooring is shiny.
- Lighting levels are moderate to good.
Toilet and Changing Facilities
- There are 2 toilets with adaptations.
- Toilets with adaptations are located at both ends of the Arrivals Hall.
- The transfer space within the toilets with adaptations varies between left and right.
- Step-free male and female toilet facilities are located at both ends of the Arrivals Hall.
- Parent and baby changing facilities are located at both ends of the Arrivals Hall.
Toilet with Adaptations (Terminal 3 - Arrivals Hall - Left Hand Transfer)
- This toilet is located at the far left end of the Arrivals Hall.
- There is step-free level access into the toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
- The door to enter opens outwards and has a high visual contrast with the surrounding walls.
- The width of the toilet door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door .
- The dimensions of the cubicle are 140cm x 198cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 76cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the non transfer side.
- There is a horizontal grab rail on the non transfer side.
- The horizontal grab rail has a high visual contrast with the surrounding walls.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast with the surrounding walls.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast with the surrounding walls.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet does not have a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 124cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin tap type is lever mixer.
- The vertical grab rails are on both sides of the wash basin.
- The vertical grab rails have a high visual contrast with the surrounding walls.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 91cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 109cm from the floor.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is a full length mirror.
- There is no shelf.
- The cubicle has a waste bin and a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 110cm from the floor.
- There is a high visual contrast between the walls and floor.
- Lighting levels are moderate to good.
Parent and Baby Room / Baby Feeding Room (Terminal 3 - Arrivals Hall)
- There is step-free level access into the room.
- The door to enter opens inwards and has a high visual contrast with the surrounding walls.
- The width of the door opening is 76cm.
- Internally the door has a high visual contrast.
- The baby change facility when in use is at a height of 90cm from the floor.
- The wash basin tap type is sensor.
- There are no seats available in this room.
- There is not a toilet in the parent and baby room.
- The room has a waste bin and a nappy/incontinence items bin.