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Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Bullring Centre Car Park.
  • View information on Bullring Centre Car Park (opens new tab) .
  • The nearest step-free train station is Birmingham Moor Street.
  • The nearest bus station is Birmingham New Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is a second step-free level entrance on the ground floor.
  • There is step-free level access throughout, this may include the use of a lift.
  • The ground floor and floor 1 can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Changing Places and Changing Facilities View
  • The fitting rooms with adaptations are located on the ground floor, in the menswear department and on floor 1, in the womenswear department.
  • The standard fitting rooms are located on the ground floor, in the menswear department and on floor 1, in the womenswear department.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located at the junction of Dudley Street and Smallbrook Queensway.
  • The name of the car park is Bullring Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on floor 1 of the shopping centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The minimum width between the security barriers is 215cm.

You are on Shop Floor (Floor 1 - Womenswear and Lingerie). Skip to the next section.

Shop Floor (Floor 1 - Womenswear and Lingerie)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (Floor 1 - Womenswear and Lingerie). Skip to the next section.

Fitting Room with Adaptations (Floor 1 - Womenswear and Lingerie)

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• Access View
  • The fitting room surveyed is located on floor 1, to the left after you enter.
  • The fitting room surveyed is female only.
  • The distance from the floor 1 entrance is 32m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 94cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 226cm (width) x 234cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Dropdown rails are available.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 60cm and 120cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Checkouts (Floor 1 - Womenswear and Lingerie). Skip to the next section.

Checkouts (Floor 1 - Womenswear and Lingerie)

• The checkout area is located on floor 1, to the left after you enter.
• There is step-free level access to the checkout area.
• The venue has a payment counter, self-serve touchscreens and a customer service counter.

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• Payment Counter View
  • The counter surveyed was on floor 1, to the left after you enter.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is at least 150cm and there is no need to turn.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the self-service point at the rear right of the area.
  • The self-service touchscreens have the following accessibility features: lowered touchscreens and lowered loading/packing areas.
  • The height of the loading area is 53cm.
  • The height of the self-serve touchscreen display ranges from 108cm to 135cm from the floor.
  • The height of the scanner is 78cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 100cm.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right of the store after you enter via the floor 1 entrance.
• The distance from the floor 1 entrance is 35m.
• The most accessible route to the lift has step-free level access.
• The ground floor and floor 1 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 162cm (width) x 192cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located centrally in the store.
• The ground floor and floor 1 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Shop Floor (Ground Floor - Menswear, Kidswear and Home). Skip to the next section.

Shop Floor (Ground Floor - Menswear, Kidswear and Home)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (Ground Floor - Menswear and Kidswear). Skip to the next section.

Fitting Room with Adaptations (Ground Floor - Menswear and Kidswear)

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• Access View
  • The fitting room surveyed is located on the ground floor, to the right after you enter.
  • The fitting room surveyed is for any gender.
  • The distance from the ground floor entrance is 55m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 259cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 43cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 60cm and 110cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Checkouts (Ground Floor - Menswear, Kidswear and Home). Skip to the next section.

Checkouts (Ground Floor - Menswear, Kidswear and Home)

• The checkout area is located on the ground floor, at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter, self-serve touchscreens and a customer service counter.

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• Payment Counter View
  • The counter surveyed was on the ground floor, at the rear of the store.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is at least 150cm and there is no need to turn.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • Lighting levels were even at the time of the survey.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was to the rear right of the area.
  • The self-service touchscreens have the following accessibility features: lowered touchscreens and lowered loading/packing areas.
  • The height of the loading area is 53cm.
  • The height of the self-serve touchscreen display ranges from 112cm to 135cm from the floor.
  • The height of the scanner is 100cm.
  • The height of the packing area is 75cm.
  • The card payment machine is portable.
  • Assistance is not available at the self-serve checkouts.

You are on Shop Floor (Ground Floor - Food Hall). Skip to the next section.

Shop Floor (Ground Floor - Food Hall)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Checkouts (Ground Floor - Food Hall). Skip to the next section.

Checkouts (Ground Floor - Food Hall)

• The checkout area is located on the ground floor, ahead and to the left from the entrance.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.

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• Standard Checkouts View
  • The queue width is at least 150cm and there is no need to turn.
  • The checkout has patterned/distracting backgrounds.
  • The height of the loading area is 96cm.
  • The height of the packing area is 94cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 115cm.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the 4th one in the block of 4.
  • The self-service touchscreens have the following accessibility features: a call for assistance button and lowered loading/packing areas.
  • The height of the loading area is 60cm.
  • The height of the self-serve touchscreen display ranges from 112cm to 135cm from the floor.
  • The height of the scanner is 94cm.
  • The height of the packing area is 50cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 90cm.
  • Assistance is available at the self-serve checkouts.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.